Tablet Hotels is a specialized online platform that focuses on booking luxury and boutique hotels around the world. Catering primarily to discerning travelers seeking unique and high-quality accommodations, the company offers a curated selection of properties that emphasize distinctive design and personalized service. Customers can browse a wide range of verified hotel reviews, ensuring they make informed decisions when selecting their ideal stay. In addition to providing comprehensive hotel listings, Tablet Hotels guarantees competitive pricing and concierge-level service to enhance the overall booking experience. The platform is designed for those who prioritize memorable experiences over standard lodging, making it a go-to resource for travelers looking to explore the best boutique hotels available. With a commitment to quality and customer satisfaction, Tablet Hotels positions itself as a trusted choice for luxury travelers.
Tablet Hotels garners high praise from users, with many highlighting its excellent customer service and curated selection of unique accommodations. Reviewers frequently mention the app's reliability and the helpfulness of the reservations team, especially for last-minute bookings.
Customers appreciate the variety of hotel options and the perks associated with Tablet+, which enhance their travel experiences. However, some negative feedback arises from issues related to specific hotel bookings, with complaints about poor conditions at certain properties and concerns over the handling of negative reviews. Despite these criticisms, the overall sentiment remains overwhelmingly positive, reflecting a strong preference for Tablet Hotels as a go-to travel resource.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 255 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Oct 2023.
| Month | Average | Reviews |
|---|---|---|
| Nov 22 | 5.0 | 2 |
| Dec 22 | — | 0 |
| Jan 23 | — | 0 |
| Feb 23 | 5.0 | 1 |
| Mar 23 | — | 0 |
| Apr 23 | 5.0 | 1 |
| May 23 | 5.0 | 1 |
| Jun 23 | 5.0 | 1 |
| Jul 23 | — | 0 |
| Aug 23 | — | 0 |
| Sep 23 | 3.0 | 2 |
| Oct 23 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 255 most recent reviews.
“Lastly the customer service is amazing and it’s such a reassurance to have someone you know you can go to when you mi...”
“I booked a hotel through tablet and it was so bad we couldn’t stay”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 255 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,014 |
Bottom line: Tablet Hotels is #4 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 4.6).
255 reviews of Tablet Hotels. Filter by what matters to you.
I booked a hotel through tablet and it was so bad we couldn’t stay. Not only did the room smell, it was shabby and dirty. Tablet did nothing about it and blocked me from writing a review even though I paid for the room- beware- they do not have transparent business practices.
Michelin's Tablet Plus / hotels suppresses bad reviews. Whenever I book a hotel though them and the review says something negative, they don't post the review until I follow up several times (over many months). Lately they've started asking me to remove negative reviews from TripAdvisor and Google too! Very unethical. Their reviews and rankings can't be trusted at all.
DO NOT USE THESE PEOPLE. THEY HAVE AN ALGORITHM ON THEIR WEBSITE THAT CHARGES YOU $99.00 PER YEAR WITHOUT YOUR KNOWLEDGE AND WITHOUT ASKING YOU TO RENEW FOR TABLET PLUS. FOR PEOPLE WHO HAVE BEEN USING TABLE, CHECK YOUR BANK STATEMENTS IN JANUARY. I USED THEM ONCE IN 2017 AND THEY HAVE BEEN CHARGING ME EVER SINCE. I JUST DISCOVERED IT AND THEY WOULD NOT REFUND ME IF I DIDN'T NOTICE IT WITHIN THEIR SIX MONTH REFUND PERIOD. IMAGINE JUST HOW MUCH MONEY THEY ARE MAKING WITHOUT PEOPLE'S KNOWLEDGE. IT'S DISGUSTING.
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I booked a hotel close to a ski mountain in NY on Tablet and received a confirmation. So I went ahead and booked non-refundable lift tickets and lessons on the mountain. Lo and behold, I receive another email saying they are very sorry, but the hotel is apparently overbooked and they cannot accommodate my reservation. As an "alternative," I was offered a room in a hotel in Pennsylvania!! WHAT? As a consolation, I was given a free one-year membership to Tablet, which I assure I will NEVER use. Awful.
Mes propos reflétant profondément la réalité de ce que Nous avons malheureusement vécu. Tout d’abord un accueil déplorable, des réceptionnistes hautains, non professionnels et non respectueux: on vous fait vite comprendre que les nouveaux clients ne sont pas les bienvenus; hôtel existant depuis quelques années et privilégiant les anciens. La rue de l’hôtel est terriblement sombre et ultra bruyante( une école collée à l’hôtel est présente et entre les sonneries et les récréations le bruit nous vous l’assurons y est en permanence, évidemment nous aimons les enfants car nous en avons 2 mais un séjour parisien pour profiter dans cet hôtel il faut oublier). Nous sommes arrivés au sein de cet hôtel avec nos 2 enfants moi même et mon époux. L’unique Ascenseur ridiculement minuscule donc avant d’atteindre votre chambre il faudra patienter, aucune aide nous est proposée( alors que le réceptionniste est seul) ce qui est scandaleux et inadmissible. Arrivés dans notre chambre celle ci est glaciale, sombre et empeste la cigarette( alors que nous avions demandé de la chaleur et une chambre non fumeur, mais ah oui j’avais oublié nous sommes des nouveaux clients). De ce pas nous demandons d’ou provient cette odeur la réception nous répond nous ne séjournons pas avec nos clients dans les chambres: classe et courtois. La première nuit est cauchemardesque, un vacarme et bruit incessant ne cesse dans les couloirs et aux étages de cet hôtel, une honte. Au cours de cette nuit mes enfants aillant eut froid nous demandons à la réception pour la seconde nuit des couvertures mais le réceptionniste qui est je le répète ultra anti professionnel nous répond non nous n’en avons plus; alors je lui demande pourquoi le chauffage de la climatisation ne peut pas être par mes soins augmentés et celui ci me retorque que c’est la directrice de l’hotel qui a bloqué la température chaleur à 22degres DONC FUTURS CLIENTS SACHEZ QUE VOUS N’ETES PAS MAÎTRES DE LA RÉGULATION DE LA TEMPÉRATURE DE VOTRE CHAMBRE ET QUE TOUT EST PILOTÉ PAR LA DIRECTION!!: inadmissible, pas à la hauteur et comportement indigne. Dans la chambre le mini bar était vide même pas une bouteille d’eau. Un fait très important est que l’hotel relaie des fausses informations sur leurs propre site dans le but d’attirer de duper une nouvelle clientèle( et quand ils ont des nouveaux clients l’accueil est dédaigneux), en effet les produits de toilette sont affichés sur leur site comme étant de la marque Hermès et bien détrompez vous une fois sur place ce sont des produits de la marque ELLE SPA. Aussi nous avons demandé toujours au sein de cette même réception après notre première journée dans paris 1 simple serviette de bain et encore une fois une réponse inadmissible : vous n’en n’avez pas eu aujourd’hui ? Classe me diriez vous comme réponse! Les désagréments se suivent et comme une impression que le client n’est pas respecté, comme une impression que certaine personne dépasse leur rôle. Toute cette mauvaise expérience est inacceptable et je me devais de vous en avertir chers lecteurs de Tripadvisor. Je reste à votre écoute pour toute question.
Very very disappointed! Prices jumped on the site only because I log out and get back on within 10 minutes. The explanations provided by Tablet were incredibly weak. Apparently it was due to few requests coming at the same time? I have checked with the hotel and there was no change. The lack of clarification sent by tablet thinking this would be far sufficient is an insult.
DO NOT TRUST TABLET. I was a Tablet Plus Member almost since it started. Now that it's been bought by I believe, Trip Advisor, it's become a sham. I've now stayed in four "Tablet" hotels within the past year, from Copenhagen to Greece to Jenner, CA and was shocked at the discrepancy of the reviews versus the reality. Obviously NO ONE visits the hotels to verify they're up to any standard, and Tablet just keeps adding hotels to share the profit. I will never trust Tablet again.
I love the site and the selection of hotels, but the booking went wrong three times in a row now: the hotel in Rome was crappy had nothing to do with the description or the pictures, 2. the booking for the Sofitel in Chicago was not in the system when I arrived there, 3. the NWC hotel booking was interrupted before finishing... if I need a reliable booking I now check the hotels on Tablet and books them on Expedia :-(
Tablet Hotels is a specialized online platform that focuses on booking luxury and boutique hotels around the world. Catering primarily to discerning travelers seeking unique and high-quality accommodations, the company offers a curated selection of properties that emphasize distinctive design and personalized service. Customers can browse a wide range of verified hotel reviews, ensuring they make informed decisions when selecting their ideal stay. In addition to providing comprehensive hotel listings, Tablet Hotels guarantees competitive pricing and concierge-level service to enhance the overall booking experience. The platform is designed for those who prioritize memorable experiences over standard lodging, making it a go-to resource for travelers looking to explore the best boutique hotels available. With a commitment to quality and customer satisfaction, Tablet Hotels positions itself as a trusted choice for luxury travelers.
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