pendolino

Nov 27, 2018

Disappointed with room cancellation and no courtesy call!

I am a longtime PLUS paying customer of Tablet Hotels. While it has been my go to site for hotel bookings for years (because of the curated selection), I was disappointed last week when I booked a hotel for Rome that I was sent a confirmation email for (they had my credit card data on file) and then I found out a day or two before arrival that it was cancelled due to the payment details not going through. I suspect this was because my credit card had changed (new number from AMEX) but somehow they sent a confirmation (usually this happens after payment goes through!) and then the hotel cancelled my booking. I found out via email (that I don't check promptly out of habit) yet I was surprised that neither Tablet nor the hotel tried to call me on my mobile number that I always provide. As a paying customer with loads of previous bookings via Tablet that was the least they could do!