Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
latest flight to london was perfect, food service and smiles. Business class.
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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US
Horrible experience with Singapore Airlines. We went to the Philippines for our honeymoon, leaving from Belgium. Our valuables were stolen from our luggage including a drone, GoPro and other valuables - adding up to a significant amount that should be reimbursed. Our luggage was delayed by a day, already ruining a day on holiday as we had to pick up the luggage a day later. When we opened the luggage we saw our valuables were missing. Given Singapore Airlines was the last airline we flew with to the Philippines they are responsible to find a solution - they took zero responsibility and we have lost a lot of money due to them. Would not recommend to use this airline.
Date of experience: June 15, 2025
US
I recently transferred American Express Membership Rewards points to my KrisFlyer account, expecting to receive Elite miles in addition to regular KrisFlyer miles — as explicitly stated in the AMEX portal. The description clearly says that “you also collect Elite miles,” which influenced my decision to transfer. Unfortunately, Singapore Airlines has not honoured this, and customer service will not credit Elite miles from Amex transfers — contrary to what was advertised. As a loyal Amex and KrisFlyer member, I’m very disappointed by the misleading messaging and lack of accountability. I hope Singapore Airlines and AMEX will update the wording and provide transparency to avoid misleading other customers.
Date of experience: June 13, 2025
US
When done online check-in on Singapore Airlines webpage the bonus points was not transferred to the correct membership programme even though the website and app stated it correctly. When approaching Singapore Airlines they reply is only that they can remove the points from their KrisFlyer programme but all redeeming of points at their shared partners is my own problem. No help, no service. They did the error but just push the issue to the passenger themselves. Eventhough their website should be able to do it, but they refuse to assist and do what they should have done originally and what also was stated in their app. So I cannot recommend Singapore Airlines unless you use their KrisFlyer programme as they just pull the points to their programme even though you expicitly state otherwise in their website. And they just leave you without help. Non-service airline. What they write (just as their standard response without helping, but just sending you in the other direction even though the other airline sent me to them - just being a ping pong ball until they properly obtain their goal that the points are lost so they can save money): To assist in resolving this matter, we’ve initiated the process to remove the miles from your KrisFlyer account so that you may proceed with SAS to have the points credited to your EuroBonus membership as intended. Once the removal is complete, we will notify you promptly. We truly value your loyalty and patience, and we remain at your disposal should you need any further assistance in the meantime. Yours sincerely, KXXXX Customer Service Executive Singapore Airlines Limited
Date of experience: June 11, 2025
Wat wij meemaakten is de schande voorbij ! Lees dit goed en tot het einde, wat Singapore Airlines ons heeft aangedaan. Wij boekten méér dan één jaar op voorhand een ticket voor mijn oude, zwakke schoonmoeder die slechts enkele woorden Engels spreekt. Zij reisde alleen vanuit Medan (Indonesië) naar Brussel via Singapore Changi. Stoel was reeds lang op voorhand geboekt, online ingecheckt en alles. Zonder enige aankondiging en toestemming werd zij omgeleid via Londen op een andere vlucht (omdat ze volgens de maatschappij te laat arriveerde aan de gate, vanwege vertraging vanuit Medan). Toen we haar wilden ophalen in Brussel, was geen spoor van haar te bekennen, tot we later via haarzelf te horen kregen dat ze geland was in Londen Heathrow. Op de koop toe had haar vliegtuig naar Brussel een 4-tal uren vertraging wegens een defect, desondanks kreeg zij zelfs géén glas water om te drinken. Ze werd daar onbeleefd en behandeld, feitelijk totaal genegeerd. Circa 7 uur bleef ze ZONDER eten en drinken; hiertoe zou ze moeten in ponden betalen, of via een voucher van Singapore (dat ze niet ontvangen had!); onze smeekbedes vanop afstand deden de mensen in Heathrow niks! Ze zocht water in de toiletten. En dit voor een oudere vrouw die erg met haar gezondheid sukkelt en minder mobiel is. Niemand kon of wilde ons helpen. Wij en in uitbreiding haar hele familie was doodongerust. Net als ons, zullen ook zij nooit meer vliegen met Singapore Airlines. Een klacht via verzekeringsmaatschappij indienen heeft geen soelaas gebracht: Singapore Airlines bracht tal van redenen aan waarom ze geen compensatie zouden betalen. Zelfs de terugbetaling van een ganse dag parking (ca 50 €) in Brussel kon er niet vanaf. Dit kregen wij vandaag - 2 maanden na dato - te horen. Wij vermoeden dat mijn schoonmoeder het slachtoffer is geworden van overboeking. Ze nemen de 'zwaksten' eruit die later arriveren aan de gate. En dit zonder enige aankondiging, geen enkele e-mail aan de boeker... wat eigenlijk verplicht is ! Mensonwaardig en absoluut onverantwoordelijk. Ik en mijn hele (schoon)familie zullen alles eraan doen om Singapore Airlines af te raden en in een slecht daglicht te zetten bij andere reizigers !!!
Date of experience: June 10, 2025
Flew to Singapore and back from Heathrow in June 2025. Planes were really in need of a refurbishment inside very tired seats and there was crisps in the carpet by my seat so not clean. TV was glitchy. I thought the food was ok hence the 2 stars not one but the service was appalling. On the way back the fight was nearly 14 hours there was a service at the start and then NOTHING until right at the end apart from water being handed out occasionally. I asked when they were bringing food and the answer was “not for another 4 hours”. People were trying to find staff to ask for sandwiches etc as people were really hungry as about a 10 hour gap. They did begrudgingly hand out some sandwiches to a few people who were really complaining. Drinks choice was wine or juice, no spirits or beer. I asked for another wine with my meal and got an eye roll!!!! They also ran out of meals. They only serve you two drinks the whole flight which is not what you expect from a long haul company.
Date of experience: June 7, 2025
US
I booked a flight with SIA 2 weeks ago for my travels in December 2025. It has cancelled one of my sectors and I was given a choice either to cancel or rebook that sector which was a connecting flight to my final destination. When I requested for a rebook, I was given another connecting flight with a layover of 12 hours (versus 2 hours in my initial booking). Another alternative was to get a new flight within 7 days from my original booking. Firstly, my arrival day is time sensitive. Secondly, for some reason, all the other flights are way more expensive compared to what I paid for 2 weeks ago. SIA says I have to pay the difference. When I conveyed my disappointment to SIA, they said that it is not their fault! As the last sector was a coach sharing with another airline. Seriously?? As far as I am concerned, I bought the ticket from SIA and paid good money for it and they should be responsible. They should arrange for a similar flight at no additional charge, not a flight that subjects the passenger to an unreasonable layover time. To me this is arrogant, irresponsible and pretty much a scam. I paid 2 weeks ago, and upon cancellation, it will take 6 weeks for my money to be refunded. In total, that is 8 weeks of them holding my money...and I am only one of the victims. What is worse is that when I tried to cancel the booking just now (as guided by the SIA customer service), I was not able to. The prompt was 'my booking is not covered under the conditions listed'. Wow! In case you are wondering, I booked my ticket directly from SIA, yet I am experiencing all these roadblocks. I will definitely never attempt to fly SIA again. It is a colossal waste of my time from searching for the flight to booking it and now trying to get a refund.
Date of experience: June 2, 2025
Third flight in the last 6 months with Singapore Airlines and had massive delays on 3 legs of the journeys. With 1 to 2 hrs transfer we had to ran in order to make the connecting flights on 3 occasions. Also, we now have to pay to secure a seat making the final ticket price extremely expensive. We decided not to and my husband and I were split up for one of the flights. How can you separate a couple!?? Also the food served on board is becoming diabolical, I could only manage one mouthful of what was supposed to be breakfast, it was extremely dry, just a pastry with no fillings, inedible! Our flight from Singapore to Brisbane was also the most uncomfortable flight I have experienced. No leg room, my legs were aching, seats tight. I will from now on avoid flying with Singapore Airlines, they have lost all their prestige in my opinion.
Date of experience: June 2, 2025
We flew to Manila with Singapore Airlines. I picked up my luggage from Manila airport but one of my medium sized luggage had a broken wheel. I went to the Singapore Airlines representative's desk next to the baggage claim area and showed him the broken wheel (I had only picked up my luggage 5 days ago).she asked me to scan the barcode and send pictures of the broken wheel. He said they would get back to me in 1 week. I urgently needed my luggage because I had 1 more domestic flight and I was leaving Manila, she said they couldn't do anything right now. It's ridiculous, poor quality customer service. Would you buy a ticket from Singapore Airlines now?
Date of experience: June 2, 2025
US
Har altid været glad for at flyve med dem, men deres kundeservice er simpelthen så uhjælpsomme og firkantede. Man hænger i telefonen i mange timer og ender hos nogle der ingen beslutninger kan træffe, samtidig med deres engelsk er svært at forstå.
Date of experience: May 31, 2025