Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
2.1
Poor
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.singaporeair.com
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
IN
Ire Ne
US
Not Singapore Airline!!!!
If there are possible to have an airline to fly with, just take another airline. I am not recommending Singapore Airline. I was late on connecting flight because from Singapore was already delayed, and it was ruined the whole journey. It is my first time to travel Singapore Airline just to try for my every year travelling to Asia. And I was traumatized and not good experience that they were not responsible for any compensation. Not Singapore Airline...
Date of experience: July 23, 2025
G
KrisFlyer is a deathtrap for miles
Disappointed with KrisFlyer – A Frustrating Experience I’ve had a very disappointing experience with Singapore Airlines' KrisFlyer program. The biggest issue is the extremely short mileage expiry policy — your hard-earned miles can expire before you even get a chance to use them. The redemption process is frustrating. It’s almost impossible to secure an award booking unless you’re extremely lucky. The typical trap is the waitlist system: you transfer your points (in my case, from Westpac) to book a flight, only to be placed on a waitlist that rarely clears. Meanwhile, your miles continue ticking toward expiration. As a result, I now face losing valuable Westpac points and KrisFlyer miles, with no flight to show for it. It's a deeply disappointing system that feels intentionally stacked against the user. If you’re considering a frequent flyer program, I strongly recommend looking elsewhere — programs like Turkish Airlines' Miles&Smiles offer better value and flexibility.
Date of experience: July 22, 2025
T
Tommy
US
Lies lies never again
Was in the queue for 2 hours in Manila before I even got to the desk insulting and arrogant staff trying to organizational it then I was told my flight is delayed by 2 hours and I will miss my connection flight they put me onto another flight then it was delayed by another hour they put me on another flight when I arrived and my change over destination they said I missed that flight and they put me on another flight contacted customer service and got their usual response copy and paste that they're not loyable for anything because it's not in the EU use your insurance imagine this from customer service I was out of pocket hundreds due to being collected never again the Only Good Thing I would say the flight attendance were amazing. This company takes no responsibility for anything they will push everything onto your insurance company
Date of experience: July 21, 2025
MB
Not a business class experience.
Singapore to London Heathrow business class. Cabin was way too cold. Seats have a weird configuration where your legs go at an angle down behind the seat in front, instead of going straight. Staff were great, plenty of stowage, flight was on time, food was good, entertainment system was excellent. But this cannot be called business class. When will airlines learn the if you are travelling in business class, the clue is in the name, then you are either resting your prepare to hit the ground running, or you are working. So having screaming kids in business class makes no sense, hence 1 star. If people want to take babies and very small children on holiday in a higher class of seat then there should be a higher class family ticket in a separate part of the plane. Definitely not a restful flight. I’ve only ever been on one flight where noisy kids were managed well and that was China Southern. So NOT a business class experience at all.
Date of experience: July 20, 2025
T
Tarquam
US
12 Hours, 4 Agents, and Still No Cancellation Letter
I spent over 12 hours across four live chat agents (Pearl, Dimitri, RJ, Aya) trying to cancel a Singapore Airlines flight (F9HMGW) due to medical illness. The online portal couldn’t process it due to fare type, and the Kris chatbot only sent me in circles. Despite being told the cancellation could be granted as a one-time courtesy, I could not get a basic letter confirming the cancellation, which my travel insurer requires — regardless of refund status. What no one seemed to understand: I wasn’t chasing a refund. I needed official proof that I had cancelled. Scoot (their budget sister airline) provided this instantly. Why can’t Singapore Airlines? The live agents were helpful and kind — especially Dimitri — but the system is clearly broken. For a premium airline, this was an exhausting and unnecessarily bureaucratic experience.
Date of experience: July 19, 2025
PM
Schon eine Premium-Airline - definitiv!
Wir flogen mit Abflug 17.07.25 in der Eco von FRA über SIN nach SYD. Auf dem Leg FRA - SIN hatten wir eine phantastische Crew, der man richtig angemerkt hat, dass ihnen ihr Beruf Spass macht. Auf dem Leg SIN - SYD hingegen herrschte eher kühle Atmosphäre an Bord. Eine Flugbegleiterin lief sogar einfach weiter, als ich freundlich ein Glas Weisswein bei ihr orderte. Das sollte nicht sein. Aber auf die Sauberkeit in der Kabine wurde auf beiden Legs sehr gut geachtet. Habe selten so hygienische Waschräume an Bord vorgefunden. Das Gratis Wlan über KrisWorld war ein weiteres Asset der Airline. Nur auf dem Weg nach SYD funktionierte es plötzlich beim letzten Flugdrittel nicht mehr reibungslos. Das Inflight Menü war auf beiden Legs excellent. Der Fisch köstlich und saftig, nicht so eine trockene Angelegenheit wie so oft bei der LH. Leider hatten wir einen Tarif, den man nicht per Gebot im Vorfeld upgraden konnte. Das sollte auch bei Spartarifen möglich sein. Ebenso war unser Tarif nicht meilenfähig bei Miles Smiles im Star Alliance Miles & More Programm. Dieses Programm wird immer mehr zur Farce und zum Ärgernis für die Fluggäste. Da fliegst du eimal um die Welt und bekommst für die beiden XXL Legs FRA - SIN , SIN - SYD keine einzige Meile gutgeschrieben, lediglich für den - von LH operierten - Leg BER- FRA bekommt man noch Meilen. Dann liebe Singapore Airlines lieber ganz aus dem Miles & More Programm aussteigen, dann weiss man als Fluggast wenigstens, woran man ist und hegt keine falschen Hoffnungen.
Date of experience: July 19, 2025
HJ
WORST AIRLINE EVER
3 month ago I travelled from Surabaya to Copenhagen. 7 H delayed arrival and not any compensation even I complained. Today I will be minimum 24 H delayed on my travel from Surabaya to Copenhagen with sleepover in Singapore and additional transit in Bangkok. Time is now 3 am and have just been told I can't get a airport hotel as promised so wait for info regarding a city hotel. DONT EVER USE SINGAPORE AIRLINE
Date of experience: July 18, 2025
S
San
US
Fantastic customer service
Fantastic customer service , Was given food voucher for delay of 2 hours too. Not sure why so many negative comments never had an issue flying with Singapore Airlines. After having a look I see mostly customer having a bad expereince have left a review for most of the airlines.
Date of experience: July 15, 2025
SC
S&A C
US
Great experience.
Wow! I'm surprised by the negative reviews. We flew economy London to Auckland in March and it was very good. Ok, economy seats are not very comfortable for 12+ hours but you get what you pay for. The crew were great, food good and the planes were very clean and everything functioned as expected. All pretty much on time as well. Can't really fault them.
Date of experience: July 14, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.