Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Website
www.singaporeair.com
All reviews
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Showing 991 - 996 of 996 reviews
M
Could do better
Been using SIA for 10 years or more. Were very good in the early days, but not quite so good overall nowadays in my experience: no particular gripes about the flights (except maybe that cabin crew seem more "remote"), and having to use Changi as a hub is a delight (this from someone who hates modern airports). The main reason for my marking them down to 3* is the difficulty with dealing with them over the phone. On my wife's recent flight from Manchester to Cebu, the first of three legs was with Lufthansa (to Frankfurt) and I had a simple question: does she check in with DLH or SIA? In one conversation, I was told SIA, then DLH, then either, then "I will contact DLH to ask them and call back in 30 minutes". Two days later and no response... So I called DLH myself - and it took 5 minutes to clarify options for desk and online check-in... Other calls have resulted in misinformation being given by SIA. On the plus side, I have to say they did handle a difficult situation for my wife very well once I eventually got put through to the correct department. She was stranded by a tropical storm for several days and could not get to Cebu for the return flight. I thought the ticket was invalid after the original date and we'd have to pay for new flight at full cost, but SIA said it would be OK for another 8 months(!), and rescheduling was done very smoothly (albeit with some extra to pay, plus a £145 "penalty"...). So 3* or 4*? I've given 3 because I'm not sure I will want the hassle of dealing with their front-line support again, and will probably look for alternative carriers in future.
Date of experience: February 24, 2018
AL
Alison L
US
A stand out airline experience!
For most flights on a recent holiday from London to Sydney, then New Zealand, then Singapore, then home, we flew with Singapore Airlines. Seats were pre-booked, within economy, and service was impressive. Compared to another airline used within this extended 'once in a life-time' holiday, Singapore Airlines provided outstanding customer-focused support. We were offered, frequently, refreshments - both commercial drinks and simply chilled water. Staff were visible, attentive, courteous and helpful - despite flights lasting over 12 hours. Food was very acceptable (although I'm not a fan of airline meals and circumstances make the provision of good quality food almost impossible) and we were very pleasantly surprised at the choice and quality. We also travelled with Air New Zealand and whilst it was announced over the general communication system that they have been voted as the worlds premier airline, in our experience they were significantly eclipsed by Singapore Airlines!
Date of experience: February 24, 2018
LS
Har nu ventet mere end 2 måneder på erstatning af ødelagt kuffert!!
Jeg har nu ventet mere end 2 måneder på at få erstattet min ødelagte kuffert!! Aldrig har jeg mødt et selskab med så dårlig service og lang behandlingstid. De erkendte allerede i lufthavnen at det var deres fejl og ansvar, men INGEN erstatning er det endnu blevet til???!! Jeg har udfyldt alt hvad de har bedt om, sendt fotos, kopier af billetter etc. Jeg kan på INGENmåde anbefale at man rejser med Singapore Airlines
Date of experience: February 19, 2018
TC
FLIGHT ITINERARY IS NOT SAFE HERE! ANYBODY CAN REFUND YOUR TICKET!
SOOOO DISAPPOINTED!. MY BOYFRIEND’S FLIGHT WAS REFUNDED WITHOUT KNOWING OR INFORMING US!!! SG AIRLINE PLEASE EXPLAIN HOW THIS HAPPENED!!!!!! IM EXPECTING THE HIGHEST STANDARD AND SECURITY AS THIS IS THE FLAGSHIP AIRLINE! NO CALL BACK OR EMAIL SENT TO US INFORMING THAT THEY ARE GOING TO REFUND IT! AND AFTER REFUNDING IT - WE DONT RECEIVE ANY EMAIL ABOUT IT!!!!!!! THE AGENT THAT I SPOKE TO KEEP ON SAYING THAT ON HER END THE ITINERARY WAS DELETED AND REFUNDED BUT HOW?!!?!?!!! FIND MORE WAYS ON HOW YOU GONNA SECURE THIS KIND OF SCENARIOS!!!! OR YOU MIGHT END UP LOTS OF COMPLAINS REGARDING THIS REFUNDING SOMEONE’S ITINERARY!!!!! IMAGINE YOU ARE EXPECTING YOU HAVE A FLIGHT THE NEXT DAY AND YOU’LL END UP FINDING YOUR TICKET STATUS WAS GONE AND REFUNDED! ONE OF THE MOST SPECIAL OCCASSION IN OUR LIVES AND THIS HAPPENED! YEAH I UNDERSTAND WE CAN BOOK AGAIN BUT THE TIME AND MONEY WASTED AND INCONVENIENCE THAT IT CAUSED US!!!! I TRUST THIS AIRLINE FOR SO LONG BUT THIS TIME IT REALLY FELT SOOO BAD! O HOPE THEY WILL JUST REFUND THE WHOLE AMOUNT OF THIS ITINERARY!!!!!!!!!!!
Date of experience: February 16, 2018
m
mich
US
Need to improve your special meals
We went from Bunei to Singapore and Singapore to Tokyo , Haneda. Then return. Overall experiences were decent. The flight attendants from SG to HND and SG to BWN were very friendly and we had fun in these flights. The other two flights, it was ok. The only thing that I am not satisfied is the muslim meal. Please improve your muslim meal!! Other airlines were better at preparing their muslim/vegetarian/special meals! We could not eat the fish meal because it was not fresh at all, and fishy! It's my first time to vomit in the plane ever! Overall, a great experience.
Date of experience: January 25, 2018
MM
Online store for miles is rediculous!
The online store for miles is rediculous if you do not live in Singapore!!! Shipping fees rediculous.
Date of experience: January 3, 2018
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