Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Website
www.singaporeair.com
All reviews
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Showing 11 - 20 of 996 reviews
C
Consumer
US
Flew Singapore Airlines to Bali
Flew Singapore Airlines to Bali. The food was amazing. Better than the food we had in Singapore! It was impressive. What was not impressive was the micro racism in the service. I did not know that Singapore was a racist country. No wonder that the national airline is the same. It was an eye opening experience. Just something to keep in mind if you are choosing this airline.
Date of experience: July 13, 2025
MD
Flying LHR to SIN premium economy on…
Flying LHR to SIN premium economy on the return and the lack of quality, inattention is quite clear. I had ‘Booked the Chef’ online, but this was absent, the cabin crew were quite ‘oh well and never mind’, generally couldn’t care less. The seat is alright, but should have flown Emirates. Will do in the future.
Date of experience: July 11, 2025
D
Dani
US
Ich hatte Singapore Airlines eigentlich…
Ich hatte Singapore Airlines eigentlich als Premium-Airline im Kopf umso enttäuschter bin ich von meinem aktuellen Erlebnis. Mein Flug von Denpasar nach Frankfurt am 23. Juni 2025 hatte eine massive Verspätung von über 11 Stunden. Dadurch habe ich nicht nur meinen Anschlussflug in Singapur verpasst, sondern wurde auch noch kurzfristig auf eine andere Airline umgebucht, die ich nie gewählt hätte und die qualitativ nicht vergleichbar war. Die erste Rückmeldung von Singapore Airlines war sehr formell und wenig entgegenkommend. Es wurde sich zwar entschuldigt, aber letztlich nur 7.500 KrisFlyer-Meilen angeboten ein Gegenwert von vielleicht 50 bis 70 Euro. Das ist für mich nicht ansatzweise angemessen, wenn man den Zeitverlust, die Umstände und die Qualitätseinbußen bedenkt. Ich habe daraufhin nochmals höflich geantwortet und darum gebeten, mir eine zufriedenstellendere Lösung anzubieten. Aktuell warte ich noch auf eine Reaktion. Ich hoffe sehr, dass Singapore Airlines seinem guten Ruf doch noch gerecht wird und sich kulanter zeigt. Bisher hinterlässt das Ganze leider einen enttäuschenden Eindruck.
Date of experience: July 9, 2025
MW
'Priority' service? What priority.
Don't fly with Singapore Airlines. 'Priority' service? What priority. Old aircraft and unreliable wifi, with boring limited entertainment The most convoluted website imaginable
Date of experience: July 4, 2025
GC
Business class service
Business class service? We arrived in Indonesia yesterday and we are on a remote island. We bought business class to avoid any problems with luggage, as the trip was already planned and we would start the tours the next day. To our surprise, Singapore Airlines left a suitcase in Singapore explaining that there was a system failure. Like this ? Do you buy business class and this is the service they deliver? Now they ask us to collect our own luggage at the nearest airport at our own expense. Even explaining that we are more than an hour away by car and on a remote island. They simply ignore this warning. Irresponsible company and this is the last time we travel with them.
Date of experience: June 30, 2025
ZL
Zia L
US
KrisFlyer Miles Are Practically Useless – Extremely Disappointed
I've been a loyal KrisFlyer member for over 10 years, and I can confidently say the program has gone downhill. Redeeming miles has become nearly impossible. Every time I try to book a flight using my points—whether with Singapore Airlines or a partner airline—the only option available is a waitlist. This has been going on for years now. Even when flights are clearly operating, there’s never any award availability, and partner redemptions are even worse. It feels like the miles are just sitting there, unusable. To make matters worse, I’ve had miles expire several times, and I had to pay to reinstate them. In the end, I was forced to redeem them on something I didn’t even want just to avoid losing them again. A frequent flyer program should reward loyalty—not frustrate loyal customers. Sadly, KrisFlyer has become one of the most difficult and least flexible mileage programs I’ve encountered. I’ll be sharing this experience across all major travel review platforms so others know what to expect before joining. Until serious improvements are made, I can’t recommend KrisFlyer to anyone who actually wants to use their miles.
Date of experience: June 28, 2025
jt
Refusing compensation after flight…
Refusing compensation after flight cancelled due to volcano
Date of experience: June 26, 2025
ML
2 voyages (2 x aller retour) très longs courriers : super
2 voyages aller retour longues distance : france direction australie via singapour : excellents voyages Un service parfait, des repas que l'on peut choisir un peu à l'avance qui sont respecté. Du personnel très à l'écoute et très professionnel. Des avions très propres. des brosses à dents prévues suite à des vols de nuit (même si j'avais pris la mienne, c'est super d'avoir ce service) Je reprendrai cette compagnie les yeux fermés
Date of experience: June 23, 2025
CH
Customer services are rude
Customer services are rude, ignorant and discriminate against disabled people. My wife and were flying with Singapore Airlines but my wife's mobility scooter battery and the fact Singapore Airlines don't follow the industry standard we had to cancel the flight. You see Singapore Airlines seem to be behind the times and blissfully unaware the the certificate they demanded is so old it's printed on parchment. The are part of Star Alliance so you would think they were up to date with the cutting edge of industry standards. We have now received a full refund but no apology for Marsha having a good laugh at my wife's disability and the feeble interactions with Apple who couldn't make her mind up who was going to take six weeks to process the refund. Mind you there's a bonus, were flying to Sydney for a day which is a bonus. Singapore Airlines tried to put a spanner in our round the world holiday but failed miserably 👍
Date of experience: June 19, 2025
J
Jo
US
RIP OFF COMPANY
Five weeks ago I booked my aunt (who is elderly and has to travel with her daughter) on a flight to Australia for mid-July; she had to be on THAT flight as her daughter had a pre-existing booking. It is only today when enquiring about wheelchair assistance that by chance I learned that they have cancelled the flight - claiming that the funds were not paid, though they left my account immediately that day 10th May. It will take 6-8 weeks to get a refund. The same flight is now £3000 instead of £1872.00. This company failed to communicate with me, and is now profiteering from this situation. It has had my money for 6 weeks and will have it for another 6-8 weeks, and I will have to pay ANOTHER £1200 for her to go. This company has no regard for the need for a family to travel together.
Date of experience: June 16, 2025
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