Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Website
www.singaporeair.com
All reviews
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Showing 31 - 40 of 996 reviews
JL
Singapore Airlines has NO HONOR - They Don't Care if They are Wrong
They threw my wife off the flight in front of me and our kids. Because they did not want to double-check the visa rules for Bali. My wife had to re-pack our suitcases to remove her clothes from our suitcases while she and the kids were crying. The staff didn't care that I could show them online on the Indonesian government website that my wife didn't need a visa to fly to Indonesia on her Colombian passport (the rest of us were traveling on Danish passports). However, just like with a Danish passport, Colombian citizens can obtain a visa upon arrival at Bali airport. It took me 90 minutes to convince them to escalate the situation internally and stop relying solely on their own internal information, instead looking in real-time at the current visa rules for Indonesia. With a few minutes left before check-in closed, they finally realized they were wrong and admitted I was right, allowing my wife to board the flight. However, we were minutes away from Singapore Airlines ruining our vacation, wasting a lot of our money, and devastating my wife's plans to go on our long-awaited vacation because they REFUSED to accept that their information was wrong for 90 minutes. Several times, my wife had been told she had absolutely no chance of boarding the flight, and she had been removed from the flight, and this could not be undone due to her not having a visa. After this humiliating and disgraceful show of support and understanding from the Singapore Airlines staff, I wrote a complaint to them. For over two years, I have been attempting to escalate the case. But it always ended up with the same arrogant support person with Singapore Airlines in Denmark, named Soeren. Who took pride in the fact that I couldn't find a way to escalate the case beyond him, and that I just had to accept that Singapore Airlines' compensation for everything they put us through was 75 Singapore dollars for in-flight purchases on a Singapore Airlines flight. 75 in-flight Singapore Dollars, that's what they think kicking my wife wrongfully off their flight is worth! First, the Singapore Airlines ground staff in Copenhagen completely disregarded and ignored my efforts to argue that they were wrong, and then they arrogantly dismissed the consequences of their mistake. So, since Singapore Airlines has no honor and does not care! They provide no options or show any interest in escalating my complaint. I wanted to share my experience here for others to learn from and understand how Singapore Airlines acts and takes responsibility when they are wrong. THEY DON'T CARE! My Singapore Airlines complaint number: S-2023-01-2299101
Date of experience: May 31, 2025
S
Sue
US
Special assistance area in terminal 3 for special…
The area in terminal 3 for special assistance is appalling- these are people who need ‘special assistance,! We have been parked in a back room (similar to a disused bus station) with rows of chairs- no special equipment and no toilets. There’s a vending machine on the other side of the room - not very useful to me with a broken ankle. It’s very cold and badly lite. No entertainment or reading material and the staff are only interested in sticking a label on you and making sure you leave on time (although you can’t rely on them for that). I would not recommend Singapore Airlines. I have a video to show how badly organised and lacking in care this facility is which I will post to ensure no one else has the same painful and disappointing experience as me.
Date of experience: May 26, 2025
of
Singapore Airlines ødela hele ferien vår
Singapore Airlines ødela hele ferien vår Pasasjerer har ingen rettigheter hos Singapore Airlines Vi reiste fra København til Penang via Singapore med Singapore Airlines. Til tross for at vi kjøpte billettene over 6 måneder før avreise, fikk vi de verste setene bakerst i flyet, rett ved toalettet (som luktet vondt) og kjøkkenet, der kabinpersonalet bråkte hele natten. Det var umulig å sove, og vi ankom feriestedet fullstendig utslitte. På returen ble flyet fra Penang til Singapore forsinket. Vi hadde 30 minutter mellom flyene, og kunne med effektiv assistanse rukket forbindelsen. I stedet ble vi ignorert av personalet, og etter all sannsynlighet var flyet overbooket. Vi ble holdt tilbake og måtte tilbringe natten på flyplassen – fra kl. 23:30 til 03:45, uten hjelp. Først etter gjentatte purringer fikk vi lounge-pass, men loungen var overfylt. Vi måtte overnatte på harde stoler, og kom hjem til Bergen 14 timer forsinket. På Singapore Airlines’ egne nettsider står det at de gir opptil 600 euro i kompensasjon ved forsinkelser over 4 timer på internasjonale reiser. Vi klaget – men fikk ingenting, og ingen begrunnelse. Singapore Airlines fremstår som useriøs og uansvarlig, og vi anbefaler alle å være svært forsiktige med å bestille reiser med dette selskapet – spesielt hvis du reiser utenfor EU.
Date of experience: May 20, 2025
PG
Premier vol avec singapore airlines de…
Premier vol avec singapore airlines de Bruxelles a Bangkok. Franchement tres bonne compagnie, le personnel est tres professionnel et sympa. J ai trouvé la nourriture tres bonne pour la classe eco bien sûr. En ce qui concerne les sièges l espace est dans la norme , équivalent a quatar ou emirates,mais confortable. Et bon choix de divert. Je repartirai avec eux sans hésiter.
Date of experience: May 20, 2025
IK
Ina K.
US
Eine Odyssee!
Wir sollten von Bali via Singapur nach Zürich reisen. Insgesamt sollte die Reise knapp 17 Stunden dauern. Da aber der erste Flug von Bali nach Singapur bereits 3 Std. Verspätung hatte, haben wir unseren Anschlussflug von Singapur nach Zürich verpasst und strandeten mitten in der Nacht in Singapur, wo man uns erst am nächsten Tag auf einen Flieger nach London setzte und anschliessend nach weiteren 3 Std. Aufenthalt von London nach Zürich befördern sollte. Eine darauffolgende Odyssee an verspäteten und knapp geschafften Anschlüssflügen und 38 Std. (!!!) später, landeten wir endlich in Zürich. Natürlich ohne Koffer. Bereits auf zwei Anfragen, bzw. Beschwerden unsererseits reagiert Singapore Airlines einfach nicht. Wir sind masslos von der Airline, die sich „die beste Airline der Welt“ nennt, enttäuscht. In unserer Welt hat uns die Airline den Abschluss unserer Ferien vermiest. Das wir nicht einmal eine Entschuldigung erhalten haben! Der Koffer kam zwei Tage später nach- demoliert. Den konnten wir entsorgen.
Date of experience: May 20, 2025
CP
Child Meal for Infant
Child Meal for Infant On the website it says Singapore airlines provides either baby food in a can or a child meal for infants but when calling customer service it's not possible to get. It's not possible to get a regular child meal or adult meal either for my daughter. I'm even will to pay extra for it, but it's not possible. The flight is 20 hours. Super bad service!
Date of experience: May 19, 2025
CB
Very disappointed
I purchased my return ticket Sydney/Paris/Sydney over the phone with airlines using my KrisFlyer points and also cash. My travel ended 9 April 2025 and the points of my recent flights have Not been added to my account. Their customer service replied that I am the one who needs to fill out form to claim missing points! Shouldn’t they have added the earned points from my March/April trip to my account as they have all the information because I used my accrued points to purchase to purchase my tickets over the phone with their customer service?? Seems to me they quite messy in their process! The app does Not allow me to select a date in March. So I email them and explained the issue. Now the are saying that their information show there is more than one Redemption Nominee on my account. I sent them screenshot of redemption nominees and there is definitely Not anyone else added. I did not even know what redemption nominee is, let alone to add people to it!! Their systems look outdated, complicated for us users who are Not tech people.
Date of experience: May 16, 2025
D
Duncan
US
Major complaint
How can I fly with any other airline ever again. I have taken over 500 flights in my life and apart from business class with Thai, this us and continues to be the best flight experience ever. Good food, great wine and staff who are courteous and understand customer service unlike the likes of Gulf. Very very impressed, thanks singapore air 13 may Manchester to singapore
Date of experience: May 13, 2025
km
Splitting couples from sitting together
I booked in online with my partner. It says book in all people together, which I did and we were still separated. No explanation as to why we were separated.
Date of experience: May 10, 2025
DH
Terrible transfer service
The flight was ok and the staff nice. A very important flaw in their service though. when using Scoot, you can't transfer to the next flight. You have to go through immigration and book in again. But they don't inform you of this. No details on my ticket. Not informed on the flight or when checking in. So you don't find out until you try and check in at the transfer desk. Sometimes after a long wait. Very poor service for transfers. Puts me off using Singapore Airlines as a travel option
Date of experience: May 6, 2025
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