Final Rentals is an online platform specializing in affordable car rental services for travelers seeking convenient and budget-friendly transportation options. The company allows customers to book rental cars from various locations, including major airports and city centers in destinations such as Malta, Sint Maarten, Jamaica, Saint Lucia, and the Dominican Republic. Targeting vacationers and business travelers alike, Final Rentals aims to provide a seamless booking experience with no hidden costs or cancellation fees. By offering competitive pricing and a range of vehicle options, the company caters to individuals and families looking for reliable transportation during their trips. Through its user-friendly website, customers can easily compare rates and secure their ideal rental car online, enhancing their travel experience.
Final Rentals receives a generally positive reception from customers, with many praising the excellent service and smooth rental experiences. Reviewers highlight the timely pick-up and drop-off at airports, as well as the professionalism and attentiveness of the staff, contributing to a hassle-free experience.
However, there are notable complaints regarding customer service, with some consumers reporting unhelpful staff and issues with rental agreements, such as unexpected fees and deposit handling. A few customers express frustration over unclear contract terms and upselling tactics. Despite these criticisms, many still appreciate the quick responses and flexibility shown by the company when addressing concerns. Overall, Final Rentals is seen as a reliable choice for car rentals, though potential customers should be aware of some inconsistencies in service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 208 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 3.4 | 5 |
| Oct 24 | 4.5 | 2 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 4.5 | 10 |
| Jan 25 | 3.6 | 11 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 3.7 | 6 |
| Apr 25 | — | 0 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.0 | 4 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 208 most recent reviews.
“Excellent customer service in being flexible with our cancellation the day before we were to pick up the car”
“There were many issues”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.7 out of 5 (good) | 3.8 out of 5 (good) | +5% | 208 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Final Rentals is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 3.7).
208 reviews of Final Rentals. Filter by what matters to you.
Definitely worth renting! I'd like to thank the guys for helping me out on last minute and for recommending a vehicle best suited for our needs. Would I rent with them on my next trip? Absolutely! Are they easy to reach in the event of last minute car rent needs? Definitely!
Fueron rápidos al contestar mi pregunta por correo, volveré a reservar con ellos.
We were a group of friends taking a holiday in Romania. In total we rented 5 cars from the office in Otopeni. We had to pay a very high deposit. Normally they block the amount on your creditcard, but we had to pay the deposit and of course the renting. We gave back the cars without any more damages and they told us we would receive our deposit back after one month. But after that month....nothing. Email was blocked and they did not respond to phone calls and messages on Whatsapp. With the help of the head office from Final Rentals we finally get our deposit back. For that a big thank you !! They have heart for their customers.
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The worst company ever, bad service and stuff My flight was late and I arrived to Istanbul shocked because the stuff cancelled my booking and were rude with me and even didn’t take tame even to explain and asked me to contact the the company I booked through And also the cancellation wasn’t refundable and didn’t even text and say the booking been cancelled
Final Rental a Tiranna nous a upgrade avec un meilleur vehicule. Nous avons reservé un SUV simple et ils nous ont donne un beau rx4 rang rover discovery sport. Vehicule de 2020 m mais assezz usez. Les routes en Albanie sont impitoyable. Lors de notre sejours tout etait parfait sauf que le vehicule est tombé en panne. Final rental nous a assistez assez rapidement avec une depanneuse. La voiture est revenu a nous le lendemain. Ensuite apres le séjours ils nous on remboursé les deux jours de voiture en panne. J'atendais ce remboursement avant de donné mon avis. Agréablemement satisfait.
Rented a car in September from FinalRental office at Tirana International airport. It was another great experience with this company - Excellent customer service, clean car and easy returning process. I will recommend Final Rentals location in Tirana Airport to everyone visiting Albania and in need for a rental.
We had a car for 8 days picked up at Dalaman Airport in Turkey in July/August 2024. The booking process via the Final Rentals site was so easy and the cost was extremely competitive. I had a question about whether the pick-up was 'on' or 'off' airport and this was answered within minutes. The answer was 'off' airport but there was absolutely no hassle with this and it was the smoothest car pick-up we've ever had - the local company picked us up exactly on time and right outside the Arrivals terminal. It was a 5 minute drive to their office to complete the formalities, which took about 3 minutes and then we were on our way. No stress, no queues, no hanging about in a hot car park (which is what happened last year with a different company). The car was virtually new and worked like a dream the whole holiday. Return 8 days later was also faultless, seamless and friendly. All in all a genuine 5 star experience from Final Rentals and thier local partner in Dalaman, we will DEFINITELY be using Final Rentals again for future trips. 👏👏
Free upgrade was provided as we booked hyundai i 10 which was not available at the time of pickup but they gave us a bigger car without any extra charge, will surely use Finalrentals again.
Son uns lladres. Son unos ladrones they are thieves. AMB MAJÚSCULES
Dear FinalRentals Customer Service, I am writing to formally lodge a complaint regarding my recent car rental experience in Romania, booked through CarJet under reference number CJT-128474892, and handled by your local partner, Plaza Automotive SRL. On the 12th of June, I arrived in Romania and was picked up from the airport by your team. Upon arrival at the rental office, I was informed that I would need to pay an additional €40 due to being late for the car pick-up. Although I was not made aware of this fee beforehand, I agreed and proceeded with the rental. After preparing the contract, I was asked to provide a deposit for insurance, which I also agreed to. However, instead of blocking the deposit amount as is standard practice, your agent charged my account €1,059.69. When I questioned why the money was being charged rather than held, I was told that it was your policy, and the full amount would be returned within two weeks. The funds were transferred to Plaza Automotive SRL, as confirmed by my bank. It has now been several weeks, and the deposit has not been refunded as promised. I find this unacceptable, as it has caused considerable inconvenience and financial stress. I trusted that your company would follow standard industry procedures, and I am disappointed with the lack of transparency and communication regarding this matter. I request immediate action to ensure the prompt refund of €1,059.69, along with an explanation for why this occurred. Please confirm the timeline for the refund and ensure that this issue is resolved without further delay. I look forward to your swift response and resolution of this matter. [Booking Reference: CJT-128474892]
Tuve una mala experiencia con el partner de Finalrentals en Rumania. Me cargaron un seguro que no había solicitado y, a pesar de indicar que me lo reintegrarían en el momento de devolver el coche correctamente, nunca lo hicieron ni respondieron a mis comunicaciones. Desde Finalrentals se hicieron cargo de la devolución pese a tratarse de un problema del proveedor local. Han tardado un poco pero afortunadamente todo se ha resuelto satisfactoriamente.
Bei der Abholung bekamen wir ein altes Auto mit vielen Kratzern und Beulen zugewiesen, wo das Radiodisplay nicht funktionierte und die Kontrollleuchte für den Reifendruck an war. Das Auto war sehr dreckig (sandig) und roch wirklich nicht gut. Nachdem wir ein anderes Auto verlangten, bekamen wir das selbe Modell, das Radiodisplay funktionierte ebenfalls nicht, es ließ sich lediglich an und ausschalten, nicht leiser oder lauter stellen. Im späteren Verlauf ging es zeitweise gar nicht mehr und das Auto ließ sich nicht mehr abschließen!!! Wir mussten jedes Mal alle Türen von innen manuell schließen, der Kofferraum blieb die ganze Zeit offen! Das Auto lies sich auch überhaupt nicht gut fahren, man hatte ständig Angst, dass es am Berg ausgeht und man musste teilweise im zweiten Gang bei 60kmh fahren, um eine minimale Steigung hochzukommen. Bei der Rückgabe wurden wir gefragt ob alles ok gewesen sei, auf unser Feedback kam keine Reaktion. Finger weg von dieser Vermietung!
Nous avons récupéré un véhicule à l'aéroport de Tirana le 11 juillet dernier. Nous faisons le tour du véhicule avec le loueur, ce dernier comportant des impacts sur tous les côtés. Le loueur a la gentillesse de me faire remarquer que le coffre ne s'ouvre plus, le passage des valises se fera donc par la banquette arrière. Je signale au loueur que la vitre passager ne remonte pas correctement, rien de grave selon lui. 1er départ, puis je m'aperçois que 2 voyants orange sont allumés sur le tableau de bord : la climatisation et l'huile. Je retourne voir le loueur pour lui signaler le problème, rien de grave selon lui. Il m'est impossible de partir dans ce véhicule n'ayant plus du tout confiance. 268000km au compteur. Le loueur n'ayant pas d'autre solution à me proposer, je lui demande de procéder au remboursement de la location, ce qui a été fait en partie. Une demande est en cours pour le montant prélevé en ligne. Ces gens là n'ont aucune conscience du danger encouru à mettre de telles épaves à disposition de leurs clients. Surtout sur des routes que nous ne connaissons pas forcement ! Je déconseille très fortement leurs services. Mise à jour du 22/08 : en plus d'être dangereux et irresponsables à mettre des véhicules hors d'état à disposition de leurs clients, ces gens là sont des voleurs. En effet ils refusent de me rembourser le prépaiement sous prétexte que je n'ai pas annulé la réservation via le lien figurant dans le voucher ! Je pensais surtout à trouver la meilleure solution, et aucune envie de partir avec un véhicule ne répondant pas aux critères en terme de confort et surtout sécurité. Ils n'avaient pas d'autres véhicules à me proposer. Cette enseigne ne mérite même pas d'exister, à fuir absolument.
Una estafa, nosotros hemos tenido muchos problemas a la hora de recoger el coche alquilado a través de CarJet con la compañía FINALRENTALS en Bucharest. A la hora de recogerlo, a pesar de avisar que nuestro vuelo salía con retraso y decirnos que no había ningún problema, cuando llegamos al aeropuerto no había nadie para recogernos, nos tiramos llamando media hora hasta que vinieron a por nosotros y una vez ya en la oficina nos querían cobrar 40€ para darnos el coche por haber llegado tarde (cosa evitable si hubiesen venido a tiempo a recogernos) y según ellos fuera de horario (estábamos ahí a las 18:00 y en el contrato de alquiler ponía que la oficina estaba abierta hasta las 19:00). Por quejarnos y decir que no íbamos a pagar los 40€ nos dijeron que nos anulaban la reserva y que no nos devolvían ya nada (rompiendo los papeles del contrato en nuestras narices) y diciendo que ahí nos quedábamos. Tras negociar mucho y decirles que no podían hacer eso y estar llamando a CarJet, conseguimos que nos dejasen la reserva como estaba. PARA MÁS COLMO nos dijeron que el seguro a todo riesgo que teníamos pagado con CARJET no valía para FINALRENTALS y que pagásemos 20€/día de más para asegurarlo a todo riesgo con ellos, ya que si le pasaba algo al coche ellos no se hacían responsables de que el seguro contratado lo pagase. Total, que para no andar peleando más y por coger el coche, acabamos pagando +20€/día por el seguro porque no nos aseguraban que con el seguro de carjet (1800€ con franquicia) nos fuesen a devolver algo si le pasase algo al coche. Pésima gestión, pésimas formas y muy muy pésima la atención al cliente. Parece que sale barato pero acabas pagando +400€ por un coche de gama media pero con peor experiencia que en otras webs.
Amazing company!! Rented a car for 15 days. it was very clean and new car, great staff. Definitely recommended.
Firstly, I was charged $219 by FinalRentals.com for the full rental amount, even though I was assured that the deposit would only be handled through the car rental location. However, upon arrival, the car rental agency charged my card an additional $310 for the full rental amount again. When I arrived at the car rental location, any issues I faced were completely ignored since I booked through FinalRentals.com, an external party. Despite confirming my booking for a specific vehicle, my reservation was not honored at the location. The car rental agency claimed they would only hold my card information for the deposit, yet I was charged twice for the same rental—once through FinalRentals.com and another time directly by the car rental location. Now, I have two rental agreements from two separate entities for one vehicle rental. This lack of communication between FinalRentals.com and Easeway Car Agency is unacceptable. The fact that they are freely passing on my card information to charge me twice is outrageous. When I attempted to resolve the issue, I was met with unhelpful responses. Messages sent to customer service resulted in delayed replies with no actual resolution. Overall, my experience with FinalRentals.com and Easeway Car Agency was frustrating and unsatisfactory. I would caution others to avoid using their services to prevent similar issues. UPDATE: 07/30 Finalrentals has addressed and resolved this situation. I appreciate their efforts to rectify the matter and commend their commitment to customer satisfaction.
Reservei por 10 dias num valor total de 26$, ao adentrar a loja disseram que eu teria que pagar 680$. Não me deram tempo para pensar e ficaram a fazer pressão, pedi para utilizar WiFi, pois queria falar com a car jet e queria ver outras opções, pois não foi Isto que reservei. Por incrível que possa parecer, não me deram a senha do wi-fi. Me retirei da loja e aluguei em outro na mesma rua, com kms ilimitados e portagem incluída e seguro Full coverage. Na final Rentals era apenas 60 milhas por dia e sem o e-toll e sem o seguro Full. Fujam desta empresa, parece scam.
Final Rentals in Tirana- The communication was easy before the booking. The check in and the check out happened easily and quite quickly A good experience for us Michel (Belgium)
Final Rentals is an online platform specializing in affordable car rental services for travelers seeking convenient and budget-friendly transportation options. The company allows customers to book rental cars from various locations, including major airports and city centers in destinations such as Malta, Sint Maarten, Jamaica, Saint Lucia, and the Dominican Republic. Targeting vacationers and business travelers alike, Final Rentals aims to provide a seamless booking experience with no hidden costs or cancellation fees. By offering competitive pricing and a range of vehicle options, the company caters to individuals and families looking for reliable transportation during their trips. Through its user-friendly website, customers can easily compare rates and secure their ideal rental car online, enhancing their travel experience.
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