Final Rentals is an online platform specializing in affordable car rental services for travelers seeking convenient and budget-friendly transportation options. The company allows customers to book rental cars from various locations, including major airports and city centers in destinations such as Malta, Sint Maarten, Jamaica, Saint Lucia, and the Dominican Republic.
Targeting vacationers and business travelers alike, Final Rentals aims to provide a seamless booking experience with no hidden costs or cancellation fees. By offering competitive pricing and a range of vehicle options, the company caters to individuals and families looking for reliable transportation during their trips. Through its user-friendly website, customers can easily compare rates and secure their ideal rental car online, enhancing their travel experience.
Final Rentals receives a generally positive reception from customers, with many praising the excellent service and smooth rental experiences. Reviewers highlight the timely pick-up and drop-off at airports, as well as the professionalism and attentiveness of the staff, contributing to a hassle-free experience.
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However, there are notable complaints regarding customer service, with some consumers reporting unhelpful staff and issues with rental agreements, such as unexpected fees and deposit handling. A few customers express frustration over unclear contract terms and upselling tactics. Despite these criticisms, many still appreciate the quick responses and flexibility shown by the company when addressing concerns. Overall, Final Rentals is seen as a reliable choice for car rentals, though potential customers should be aware of some inconsistencies in service.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.2
208
100%
+0.4
● Low
4.2 / 5 overall
=
208 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.1▲ 0.4
12-month avg
3.8
All-time
4.2
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
2.0
4
Sep 24
3.4
5
Oct 24
4.5
2
Nov 24
3.7
3
Dec 24
4.5
10
Jan 25
3.6
11
Feb 25
3.7
3
Mar 25
3.7
6
Apr 25
—
0
May 25
4.6
5
Jun 25
4.0
4
Jul 25
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 208 most recent reviews.
Top praiseof 165 positive reviews
Customer service41%
67 mentions
Friendly staff21%
34 mentions
Easy to use13%
22 mentions
Helpful support13%
21 mentions
“Excellent customer service in being flexible with our cancellation the day before we were to pick up the car”
On “Customer service” · Jun 6, 2025
Top complaintsof 40 negative reviews
Customer service25%
10 mentions
Charges18%
7 mentions
Payment issues18%
7 mentions
Scam15%
6 mentions
“There were many issues”
On “Customer service” · Jun 3, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
The prices were great, the car not so much. The battery cables were not fastened well and we had to deal with a disconnected battery as well as legally bald tires and a tire light that came on and wouldn’t turn off despite adding air to the tires
Improvements in vehicle maintenance and customer support
Finalrentals in Croatia offered a decent car rental service. The booking process was fairly easy, and the vehicle was functional, though it showed signs of wear and tear. The staff was polite, but the overall service lacked a bit in terms of responsiveness to queries. It was an okay experience overall, but improvements in vehicle maintenance and customer support could make it better.
We made reservations for big car toyota rav 4 to carry all our luggage. They gave us opel car with smaller place. There vehicles was poor .only this car without posibility to choose other car .
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Final Rentals is an online platform specializing in affordable car rental services for travelers seeking convenient and budget-friendly transportation options. The company allows customers to book rental cars from various locations, including major airports and city centers in destinations such as Malta, Sint Maarten, Jamaica, Saint Lucia, and the Dominican Republic.
Targeting vacationers and business travelers alike, Final Rentals aims to provide a seamless booking experience with no hidden costs or cancellation fees. By offering competitive pricing and a range of vehicle options, the company caters to individuals and families looking for reliable transportation during their trips. Through its user-friendly website, customers can easily compare rates and secure their ideal rental car online, enhancing their travel experience.