Great Service
Great Service
4.8
Excellent
1,000 reviews
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Review summary
GO Rentals New Zealand is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Fast and friendly service
Fast and friendly service. When you are keen to get on the road, this is exactly what you want.
Awesome staff and whole process was…
Awesome staff and whole process was great. No hassles at all.
Excellent service
Good quality cars, EV/hybrid options, professional and knowledgeable staff, good value for money, easy booking process.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.gorentals.co.nz
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
CJ
Vehicle for large family
The front desk so helpful , ran through snow chains Friendly helpful staff good website What you see is what you get We hired the ford transporter Awesome for family of 6 all adults 6 large bags and 5 snow boards - can all fit on the back Or 3 in front drivers side ( incl driver ) 3 middle row Back row put down for more space Or 2 front - incl driver with; 2 middle row 2 back row Just a great vehicle to see New Zealand
Date of experience: July 15, 2025
OM
Great service
Very convenient and friendly service. Car was in a really good condition. Collecting and returning the vehicle was very easy. Thank you so much team Go rentals.
Date of experience: July 14, 2025
TL
I had a fantastic experience with NZ Go…
I had a fantastic experience with NZ Go Rentals. The booking process was incredibly easy and straightforward, making the entire experience hassle-free. Their service was top-notch—helpful, friendly, and accommodating throughout. The vehicle I rented was reliable and in excellent condition, ensuring a smooth and comfortable trip. When my inbound flight was altered due to weather conditions, making changes to my booking was simple and quick, which was a huge relief. Overall, I am very satisfied with my experience and highly recommend NZ Go Rentals for anyone looking for reliable and customer-focused car rental services.
Date of experience: July 14, 2025
GL
Go Rentals is my go-to for car rentals
Go Rentals is my go-to for car rentals. The booking process online is super easy, and they always have affordable cars to choose from. Pickup and drop-off are quick and hassle-free—no fuss at all. The car I got was clean, smooth to drive, and in great condition. Highly recommend for anyone looking for a straightforward and reliable rental experience!
Date of experience: July 14, 2025
AK
The staff is very helpful
The staff is very helpful. Good quality and clean cars and very easy and smooth pick up and drop off process
Date of experience: July 14, 2025
GP
Great customer service
Great customer service, helpful staff. Clean tidy vehicle. Stress free pick up and drop off.
Date of experience: July 12, 2025
MR
Avoid Queenstown Airport Go Rental
Avoid Queenstown Airport Go Rental. We booked & paid for our rental car and completed the required online check-in paperwork well in advance of the pickup date. Due to the after hours pickup that was arranged, we received an email from Go Rental Queenstown to advise our keys were in Box 10 and pincode provided. This email advised the car would have emergency contact numbers visible on the windscreen should need be. We arrived at the stated pickup time of 9:30pm to collect the vehicle and found no keys in any of boxes 1 through to 11. We opened all of the boxes. We spent the next 2hrs in the freezing cold, with two young children and after 12hrs of international travel, trying to contact the Head office of Go Rental (via a Google search) to ask what we should do. There were no emergency phone numbers on the windscreen of our car, as advised by the email. Our rental car was there at the front of the office fully locked but with no keys available. By pure chance, we bumped into employee Cherry who was walking to her car, outside of work hours. Cherry could not locate the missing car keys either and helped us out with another rental car from another company for the night. We appreciate the extra effort that she went to here. Upon returning to Go Rental Queenstown office the next morning, we were told the key was in Box 11 all the time. This was not the case as we opened every single box from 1 to 11 and seemed an obvious attempt by someone to try to divert accountability. It seems that Go Rental Queenstown are happy to charge premium prices, happy to request advance online form completion from the customer and yet completely fail to deliver on the most basic of expectations that a car rental key be provided in the after hours box as mentioned in their email. Very disappointed that our trip & first impressions of New Zealand was tarnished by this unprofessionalism. Lots to improve on Go Rental.
Date of experience: July 10, 2025
RB
Easy booking
Easy booking, great communication and updates with checking and after hours pickup and drop-off. Competitive pricing.
Date of experience: July 8, 2025
R
Ray
US
Car rental was very easy, cost effective
Car rental was very easy. The Go rentals team kept me updated with my booking through email and the app. I hired a car it was New and mechanically sound, very economical and value for money. The lock box at Dunedin airport and drop box was very much valued as I was getting in late and leaving early.
Date of experience: July 8, 2025
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