Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country.
With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
Courier Logistics Ltd has a positive customer experience.
Courier Logistics Ltd receives high praise for its exceptional service and reliable staff, with many reviewers highlighting the professionalism and friendliness of employees like Daniel, Linzi, Kim, and Natasha. Customers appreciate the efficient and cost-effective delivery process, often noting the company's ability to provide timely updates and support.
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Positive experiences include seamless communication and helpful drivers who go above and beyond, such as assisting with loading pallets. However, there are critical voices expressing frustration with delivery failures and poor communication, citing instances where instructions were not followed, leading to missed deliveries. Despite these complaints, the overwhelming sentiment remains positive, with many customers expressing loyalty and satisfaction with the overall service.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
88
100%
● Low
4.3 / 5 overall
=
88 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
5.0
12-month avg
4.7
All-time
4.3
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 24
4.5
4
Jul 24
—
0
Aug 24
—
0
Sep 24
—
0
Oct 24
1.0
1
Nov 24
5.0
1
Dec 24
—
0
Jan 25
—
0
Feb 25
5.0
1
Mar 25
5.0
9
Apr 25
5.0
4
May 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
Top praiseof 73 positive reviews
Customer service64%
47 mentions
Delivery34%
25 mentions
Helpful support30%
22 mentions
Friendly staff23%
17 mentions
“We have been using this service for quite some time (around 9 years) and couldn't be happier with our current driver...”
On “Customer service” · May 9, 2025
Top complaintsof 14 negative reviews
Delivery71%
10 mentions
Customer service36%
5 mentions
Damaged21%
3 mentions
Payment issues14%
2 mentions
“Absolute shambles of a company, clear instructions of a 30 minute phone call before deliver so I could leave work, th...”
On “Delivery” · Oct 10, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
My company has been using Courier Logistics for several months now and we can honestly say we have had no issues whatsoever. They have great customer service, their portals are very user friendly and easy to navigate and we have had no issues with our goods being delivered damaged, late, or not in full, unlike our previous transport company. Elisa, who has supported us from day 1 is fantastic, and is really supportive, and I would recommend her and the company to anyone.
Fantastic service
At Keylink we have used Courier Logistics for many years, their service is second to none and the customer service team is always there to help if needed. Highly recommended.
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I have just received a delivery which came via APC but was delivered by Courier Logistics as I believe that they are the local agent for APC. I have to say the driver was smart in appearance and the parcel was delivered on time. What more can we ask.
Thank you
Still waiting for a parcel that was ordered the beginning of October, tracking hasn’t been updated in almost 2 weeks. I’m getting concerned that it’s a scam
Don't use this company, I know its tempting because they are cheap but the are cheap for a reason. They won't give you all the details about collection, they won't give you information about delivery, they will keep your item stored somewhere for week, my item in a dirty damp warehouse "if the damage they caused is anything to go by" they didn't turn up on the day, left me sat waiting with no communication. I had ti call then 4 times before they could tell me "delivery this week sometime"
I've been let down by this company & disappointed in them & shiply.
FN17 LWM
Parked his huge van totally covering a bicycle lane with a ramp to get onto the pavement, but he covered the ramp too which was totally unnecessary. Tried to have a word with the driver about leaving enough space for an alternative route. He just laughed and ignored me. Obviously the drivers this company employs have no consideration.
This is not a reliable service. It has taken 2 weeks and still no divery of important educational documents. No cards or information left. A promise to deliver and not fulfilled. DONT USE THEM
We have been using Courier Logistics for a few years now for deliveries and pallet storage, they have always been extremely helpful in dealing with any problems that have occurred and have gone above and beyond in adapting there services to help us out whenever we have needed it
It's like playing poker with Boris Johnson and losing all your money.
Where do I even start with this company? After looking for a courier service for our business we came across courier logistics, they were local to us, and they offered overnight shipping, we thought we'd hit the jackpot! However we weren't aware that this company have an extroridany talent for swerving their way around ever answering any questions with a straight answer. honestly, they could put any politician to shame. I'm sure learning to dodge questions like Boris dodges the hairdresser must be part of their company training! I digress.
After being being sucked in by their super shiny, enticing honey trap, we sent our first lot of parcels with them and everything went smoothly, however It was like one of those first dates where you're suckered in by the big pearly white smile, and the striking personality, only to later find out that the pearly whites were actually dentures, and the striking personality was actually just 10 shots of vodka talking.
Then comes round 2... 1 damaged parcel, and a couple of parcels were delivered late. Its not the end of the world, I mean, even Brad Pitt has flaws, so we let it slide.
Round 3... 1 damaged parcel, and a large amount of orders not delivered for 5 days despite us paying for an overnight service. It was at this point that we discovered that we had not infact found a great local company, what we had in fact stumbled across was a game of poker, one we didn't sign up for and in which we kept losing, despite always having the best hand.
As always, like an ex who's on their 100th chance, we were promised it was a mistake, they'd do better, they'd put it right and slap a big shiny bow on it for good measure, and like an unsuspecting carp in a fishing lake, we fell for it hook line and sinker.......
More parcels lost, more parcels damaged, parcels delivered to the wrong address, contents missing from parcels, parcels not being delivered for up to a week, all while being charged £9.45 per parcel for the privilege. After complaining to our account manager numerous times, being talked over, and her giving us more excuses than a child whos dog has eaten their homework, she finally slipped up and admitted that they couldn't honour the overnight service. Apparently we had been sent an email about this 6 months before our business even existed. Now I'm no clair voyant expert, I've never used a crystal ball, but for them to know that we would become customers of theirs 6 months before we even opened our business is either a little far fetched, or they have a serious talent for seeing into the future, and if that's the case, then quite frankly they are in the wrong career. What they infact meant was that, they already knew they couldn't guarantee an overnight service well before we signed a contract with them, despite them guaranteeing us an over night service and thus charging us for one. TUT TUT.
As for the lost/damaged parcels we were just met with more long winded excuses and an overly familiar promise of 'we will look into it'
Still to this day, almost 3 months later we have not been reimbursed for any lost, damaged or late parcels, despite us having numerous disputes open with courier logistics, and us having to refund our customers hundreds of pounds. Gone are the days of the question dodging politicians, instead we are met with a wall of deafening silence, and left with deep empty pockets. It's almost like the 'ever sorry' ex is now ghosting us after finding a new unsuspecting target ......
So my advice to anyone reading this is, if you wouldn't enjoy a game of poker with Boris johnson and your ex, in which you lose your hard earned money then this company probably isn't for you. However, if you have money to lose, enjoy playing hide and seek with your parcels, and take enjoyment in writing emails that never get read, then courier logistics is the perfect company for you.
Had a delivery today on a pallet, the driver (Nick) was excellent very professional he really help me out by taking the pallet all the way up the drive.
Thanks for all your help Nick.
Well done Courier Logistics Ltd.
Staff went Above and Beyond to Resolve an Issue
I had a package with contents that were irreplaceable and had significant value and this company went above and beyond with their additional repackaging and boxing of them to ensure they made it to their destination in one piece.
My experience with them has been positive, and their ability to deliver quickly very impressive.
Thank you to all the team for your help.
Failed on delivery. Deliered to someone else in fact!
Awful stuff. They failed to deliver a package twice (wasting my time waiting in for them), despite having my full address, mobile phone number and Three-Words location, and then on the third attempt delivered it to someone called 'Lee' at an address that isn't my address here. I don't even know anyone called Lee around here. I'm presuming that delivering packages to the people they are meant for at the addresses they are addressed to is quite important for a delivery company? Apparently not. The first delivery attempt failed as the driver couldn't find my house. The second failed as the drivers stop work at 15:30 so he just took it back to the depot! Third time? Just give it to someone else at a different address. No birthday present for me then. AVOID!
Ordered a tv from Reliant Direct via Amazon on 4/10/2020, delivery scheduled for 7/10/2020 between 07:00 & 1900. Took a day off work for this, it didn’t arrive.
Contacted the local depot the next morning to be told, “the driver couldn’t fit it onto the van” but it would be delivered between 13:52 & 15:52 that day.
It wasn’t.
Called the depot again and was told “the driver couldn’t complete his deliveries as he had to start his collections”.
I then told them NOT to deliver the tv, but to return it to Reliant Direct.
This morning, (10/10/2020), two delivery men from Courier Logistics, (APC), turned up with the tv!
I informed them what had previously happened and told them I would not accept the delivery.
They left, with the tv.
After having missed two delivery slots, totalling 14 hours, turning up unannounced, (after having been told to return the item to Reliant Direct), is totally unacceptable.
What a cowboy outfit!!!!!
I was unfortunate enough to have this company to try to deliver to my things bough on ebay twice... both times they claimed that the driver attempted delivery (a lie), left a card (another lie) and because no one was in (cmon... both deliveries were at the peak of the lockdown) had to take the parcel back to the depot.
I have cctv on my property, so I checked both so-called delivery attempt ... no one came...
What was even more annoying when I drove all the way to Brotherhood to pick it up from there (which I was told to do by a nervous lady over the phone after having waited for around 40 minutes on hold), there was a piece of paper stuck to the door saying that no collections can be made...
Fortunately, I got my parcel 'no collections' or not... but would certainly avoid this courier company going forward...
Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country.
With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
