Courier Logistics Ltd
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It's like playing poker with Boris Johnson and losing all your money.
Where do I even start with this company? After looking for a courier service for our business we came across courier logistics, they were local to us, and they offered overnight shipping, we thought we'd hit the jackpot! However we weren't aware that this company have an extroridany talent for swerving their way around ever answering any questions with a straight answer. honestly, they could put any politician to shame. I'm sure learning to dodge questions like Boris dodges the hairdresser must be part of their company training! I digress. After being being sucked in by their super shiny, enticing honey trap, we sent our first lot of parcels with them and everything went smoothly, however It was like one of those first dates where you're suckered in by the big pearly white smile, and the striking personality, only to later find out that the pearly whites were actually dentures, and the striking personality was actually just 10 shots of vodka talking. Then comes round 2... 1 damaged parcel, and a couple of parcels were delivered late. Its not the end of the world, I mean, even Brad Pitt has flaws, so we let it slide. Round 3... 1 damaged parcel, and a large amount of orders not delivered for 5 days despite us paying for an overnight service. It was at this point that we discovered that we had not infact found a great local company, what we had in fact stumbled across was a game of poker, one we didn't sign up for and in which we kept losing, despite always having the best hand. As always, like an ex who's on their 100th chance, we were promised it was a mistake, they'd do better, they'd put it right and slap a big shiny bow on it for good measure, and like an unsuspecting carp in a fishing lake, we fell for it hook line and sinker....... More parcels lost, more parcels damaged, parcels delivered to the wrong address, contents missing from parcels, parcels not being delivered for up to a week, all while being charged £9.45 per parcel for the privilege. After complaining to our account manager numerous times, being talked over, and her giving us more excuses than a child whos dog has eaten their homework, she finally slipped up and admitted that they couldn't honour the overnight service. Apparently we had been sent an email about this 6 months before our business even existed. Now I'm no clair voyant expert, I've never used a crystal ball, but for them to know that we would become customers of theirs 6 months before we even opened our business is either a little far fetched, or they have a serious talent for seeing into the future, and if that's the case, then quite frankly they are in the wrong career. What they infact meant was that, they already knew they couldn't guarantee an overnight service well before we signed a contract with them, despite them guaranteeing us an over night service and thus charging us for one. TUT TUT. As for the lost/damaged parcels we were just met with more long winded excuses and an overly familiar promise of 'we will look into it' Still to this day, almost 3 months later we have not been reimbursed for any lost, damaged or late parcels, despite us having numerous disputes open with courier logistics, and us having to refund our customers hundreds of pounds. Gone are the days of the question dodging politicians, instead we are met with a wall of deafening silence, and left with deep empty pockets. It's almost like the 'ever sorry' ex is now ghosting us after finding a new unsuspecting target ...... So my advice to anyone reading this is, if you wouldn't enjoy a game of poker with Boris johnson and your ex, in which you lose your hard earned money then this company probably isn't for you. However, if you have money to lose, enjoy playing hide and seek with your parcels, and take enjoyment in writing emails that never get read, then courier logistics is the perfect company for you.