Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
Courier Logistics Ltd receives high praise for its exceptional service and reliable staff, with many reviewers highlighting the professionalism and friendliness of employees like Daniel, Linzi, Kim, and Natasha. Customers appreciate the efficient and cost-effective delivery process, often noting the company's ability to provide timely updates and support.
Positive experiences include seamless communication and helpful drivers who go above and beyond, such as assisting with loading pallets. However, there are critical voices expressing frustration with delivery failures and poor communication, citing instances where instructions were not followed, leading to missed deliveries. Despite these complaints, the overwhelming sentiment remains positive, with many customers expressing loyalty and satisfaction with the overall service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 88 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.5 | 4 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 9 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“We have been using this service for quite some time (around 9 years) and couldn't be happier with our current driver...”
“Absolute shambles of a company, clear instructions of a 30 minute phone call before deliver so I could leave work, th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.7 out of 5 (good) | 2.7 out of 5 (poor) | — | 88 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Courier Logistics Ltd is #4 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 2.7).
88 reviews of Courier Logistics Ltd. Filter by what matters to you.
Over a year ago
We have been using this service for quite some time (around 9 years) and couldn't be happier with our current driver (Daniel Flanders) who is always friendly, professional, reliable and always going a... See more
Over a year ago
LINZI AMAZING ALWAYS GOING ABOVE AND BEYOND TO GET PARCEL DELIVERED AND SORT THANK YOU AGAIN FOR ALL YOUR AMAZING WORK.
Over a year ago
Would just like to say that the service from Pallet Track/Courier Logistics is second to none.Efficient and cost effective.Special mention for the office staff namely Kim And Natasha always give fanta... See more
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We have been using this service for quite some time (around 9 years) and couldn't be happier with our current driver (Daniel Flanders) who is always friendly, professional, reliable and always going above and beyond. Would recommend this service, especially if you’re lucky enough to get Dan as your driver.
LINZI AMAZING ALWAYS GOING ABOVE AND BEYOND TO GET PARCEL DELIVERED AND SORT THANK YOU AGAIN FOR ALL YOUR AMAZING WORK.
Would just like to say that the service from Pallet Track/Courier Logistics is second to none.Efficient and cost effective.Special mention for the office staff namely Kim And Natasha always give fantastib customer service
Pallet Track / Courier Logistics are a fantastic courier - We've used them for a long time and they are a prime example of what a courier company should be; Easy to deal with, helpful, reliable, reasonable and great at communication. Natasha & Kimberly in particular are fantastic and we have a great working relationship with them here at Gripple.
Absolutely fantastic service, what can we say. Having used numerous services in the past we moved to Courier Logistics almost a year ago and the service is second to none! Kimberley and Natasha can never do enough which, being a small business is so important to us. The customer service is awesome and exactly how it should be done. Well done guys, you have my business forever.
Reliable service with friendly staff!
kimberly and natasha are both fantastic members of staff, chatty, helpful, and overall fantastic, as well as the service being well tracked and 99.9% on time
Mercury have used Courier Logistics for years now and they provide first class transport accross the board. There's incredible customer service from Natasha & Kim even if I start most conversations with the dreaded words "can I ask a favour. Our regular drivers Ade, Brett & Jason are all sound guys that are very patient when we have to wrap something up last minute. The Sameday team headed by Tracey, Callum and Andrew ensure that we always a van collecting withing an hour. Finally, we have a dedicated sales representative in Lois who regularly checks in to see that everything is going smoothly. I can't recomend them highly enough. Thanks for being a great partner. Josh
We've used Pallet Track / Courier Logisitics for years and they've always been a great help, one of the few reliable couriers out there. Natasha and Kim have both been quick to reply and ready to help whenever i've contacted them 👍
Amazing Team at Bradford Depot always kind and helpful. Thanks very much Richard, Chris, Kimberley O'Neil. They are all doing amazing work.
Amazing customer service dealing with my pallet delivery. Driver was excellent and lovely to talk to. Will definitely be using this service again and will certainly be recommending to family and friends.
I experienced a very high standard service from Kim, the support i received was efficient and thorough. Kim had exceptional customer service skill's and product knowledge, which made the TSS process declaration appear simple. She is valuable asset to your service team.
We use Courier Logistics for our deliveries and they always do a great job. Both Kim & Natasha who we have regular contact with are great to deal with!
Just had a 3 piece suite delivered and installed contacted us 10 mins before arrival were polite and did good job installing recliner suite 👍
We have been utilising Courier Logistics for our stock overflow needs, and our experience has been nothing short of excellent. The team at Courier Logistics is incredibly supportive and always willing to go the extra mile to ensure our requirements are met. Their flexibility in accommodating our fluctuating inventory levels has been invaluable, allowing us to manage our stock efficiently without any disruptions. Their customer service is top-notch, with prompt and helpful responses to any queries or concerns we have. The warehouse facilities are well-maintained and secure, giving us peace of mind that our stock is in good hands. Overall, we highly recommend Courier Logistics for their reliability, support, and willingness to adapt to our needs.
Our collection driver, Alan, saw we was struggling, as our wrapping machine was broken, so he came into the warehouse to support the team so that all pallets were wrapped and loaded onto our stand trailer. Excellent service from the driver.
Absolute shambles of a company, clear instructions of a 30 minute phone call before deliver so I could leave work, they call on arrival then failed the delivery, wouldn’t answer the phone, sent an email complaining to no response. DO NOT USE THIS COMPANY
the staff and service is incredible
Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
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