As a seller
I noticed an increase in the quality of customer service. Not everything is available for the first day, but 92% of the delivery is the next day.

Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
Courier Logistics Ltd receives high praise for its exceptional service and reliable staff, with many reviewers highlighting the professionalism and friendliness of employees like Daniel, Linzi, Kim, and Natasha. Customers appreciate the efficient and cost-effective delivery process, often noting the company's ability to provide timely updates and support.
Positive experiences include seamless communication and helpful drivers who go above and beyond, such as assisting with loading pallets. However, there are critical voices expressing frustration with delivery failures and poor communication, citing instances where instructions were not followed, leading to missed deliveries. Despite these complaints, the overwhelming sentiment remains positive, with many customers expressing loyalty and satisfaction with the overall service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 88 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.5 | 4 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 9 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“We have been using this service for quite some time (around 9 years) and couldn't be happier with our current driver...”
“Absolute shambles of a company, clear instructions of a 30 minute phone call before deliver so I could leave work, th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.7 out of 5 (good) | 2.7 out of 5 (poor) | — | 88 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Courier Logistics Ltd is #4 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 2.7).
88 reviews of Courier Logistics Ltd. Filter by what matters to you.
I noticed an increase in the quality of customer service. Not everything is available for the first day, but 92% of the delivery is the next day.
Updated: I was contacted by the customer service through as below and the guys were really nice and deserve five stars, but the system that caused the problem doesn't. They kindly upgraded my parcel and it as delivered just now (Saturday morning) Original review: They tried to deliver a parcel few days ago, and they left a card,I rearranged deliver for Saturday as I was given this option by the system and I received a confirmation email . We received a message yesterday that they tried to deliver again, but there was no card left and of course we were not expecting it in tray day. Today I tried to call which was a long waiting with no answer,I tried the chat and they asked for a proof of my redelivery as they said that they won't deliver on Saturday, they were not helpful and they refused to deliver today, and the earliest is Monday. Obviously they have a dysfunctional online and customer service system and they don't want even to help to correct their own mistake
Friendly, flexible and fully committed. Not the biggest or the most sophisticated 3PL organisation I have dealt with but one of the easiest to work with. They get the basics right, show genuine care in their work and communicate really well. Basic processes are embedded using clever IT to create a robust operation. We have backed into using Courier Logistics for a broad range of services, having started the relationship as a parcel customer. I now see them as a full solutions provider with capabilities across pallet traffic, sameday, specialist distribution, stock control, pick-and-pack and warehousing. I'd be very happy to speak to potential customers needing a reference.
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Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
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