Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
Courier Logistics Ltd receives high praise for its exceptional service and reliable staff, with many reviewers highlighting the professionalism and friendliness of employees like Daniel, Linzi, Kim, and Natasha. Customers appreciate the efficient and cost-effective delivery process, often noting the company's ability to provide timely updates and support.
Positive experiences include seamless communication and helpful drivers who go above and beyond, such as assisting with loading pallets. However, there are critical voices expressing frustration with delivery failures and poor communication, citing instances where instructions were not followed, leading to missed deliveries. Despite these complaints, the overwhelming sentiment remains positive, with many customers expressing loyalty and satisfaction with the overall service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 88 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 4.5 | 4 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 9 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 88 most recent reviews.
“We have been using this service for quite some time (around 9 years) and couldn't be happier with our current driver...”
“Absolute shambles of a company, clear instructions of a 30 minute phone call before deliver so I could leave work, th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.7 out of 5 (good) | 2.7 out of 5 (poor) | — | 88 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Courier Logistics Ltd is #4 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 2.7).
88 reviews of Courier Logistics Ltd. Filter by what matters to you.
Absolute shambles of a company, clear instructions of a 30 minute phone call before deliver so I could leave work, they call on arrival then failed the delivery, wouldn’t answer the phone, sent an email complaining to no response. DO NOT USE THIS COMPANY
Still waiting for a parcel that was ordered the beginning of October, tracking hasn’t been updated in almost 2 weeks. I’m getting concerned that it’s a scam
Refused to leave parcel in a safe space. Refuse to redeliver until 7 days later. Dogsh*t company
Don't use this company, I know its tempting because they are cheap but the are cheap for a reason. They won't give you all the details about collection, they won't give you information about delivery, they will keep your item stored somewhere for week, my item in a dirty damp warehouse "if the damage they caused is anything to go by" they didn't turn up on the day, left me sat waiting with no communication. I had ti call then 4 times before they could tell me "delivery this week sometime" I've been let down by this company & disappointed in them & shiply.
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FN17 LWM Parked his huge van totally covering a bicycle lane with a ramp to get onto the pavement, but he covered the ramp too which was totally unnecessary. Tried to have a word with the driver about leaving enough space for an alternative route. He just laughed and ignored me. Obviously the drivers this company employs have no consideration.
This is not a reliable service. It has taken 2 weeks and still no divery of important educational documents. No cards or information left. A promise to deliver and not fulfilled. DONT USE THEM
Where do I even start with this company? After looking for a courier service for our business we came across courier logistics, they were local to us, and they offered overnight shipping, we thought we'd hit the jackpot! However we weren't aware that this company have an extroridany talent for swerving their way around ever answering any questions with a straight answer. honestly, they could put any politician to shame. I'm sure learning to dodge questions like Boris dodges the hairdresser must be part of their company training! I digress. After being being sucked in by their super shiny, enticing honey trap, we sent our first lot of parcels with them and everything went smoothly, however It was like one of those first dates where you're suckered in by the big pearly white smile, and the striking personality, only to later find out that the pearly whites were actually dentures, and the striking personality was actually just 10 shots of vodka talking. Then comes round 2... 1 damaged parcel, and a couple of parcels were delivered late. Its not the end of the world, I mean, even Brad Pitt has flaws, so we let it slide. Round 3... 1 damaged parcel, and a large amount of orders not delivered for 5 days despite us paying for an overnight service. It was at this point that we discovered that we had not infact found a great local company, what we had in fact stumbled across was a game of poker, one we didn't sign up for and in which we kept losing, despite always having the best hand. As always, like an ex who's on their 100th chance, we were promised it was a mistake, they'd do better, they'd put it right and slap a big shiny bow on it for good measure, and like an unsuspecting carp in a fishing lake, we fell for it hook line and sinker....... More parcels lost, more parcels damaged, parcels delivered to the wrong address, contents missing from parcels, parcels not being delivered for up to a week, all while being charged £9.45 per parcel for the privilege. After complaining to our account manager numerous times, being talked over, and her giving us more excuses than a child whos dog has eaten their homework, she finally slipped up and admitted that they couldn't honour the overnight service. Apparently we had been sent an email about this 6 months before our business even existed. Now I'm no clair voyant expert, I've never used a crystal ball, but for them to know that we would become customers of theirs 6 months before we even opened our business is either a little far fetched, or they have a serious talent for seeing into the future, and if that's the case, then quite frankly they are in the wrong career. What they infact meant was that, they already knew they couldn't guarantee an overnight service well before we signed a contract with them, despite them guaranteeing us an over night service and thus charging us for one. TUT TUT. As for the lost/damaged parcels we were just met with more long winded excuses and an overly familiar promise of 'we will look into it' Still to this day, almost 3 months later we have not been reimbursed for any lost, damaged or late parcels, despite us having numerous disputes open with courier logistics, and us having to refund our customers hundreds of pounds. Gone are the days of the question dodging politicians, instead we are met with a wall of deafening silence, and left with deep empty pockets. It's almost like the 'ever sorry' ex is now ghosting us after finding a new unsuspecting target ...... So my advice to anyone reading this is, if you wouldn't enjoy a game of poker with Boris johnson and your ex, in which you lose your hard earned money then this company probably isn't for you. However, if you have money to lose, enjoy playing hide and seek with your parcels, and take enjoyment in writing emails that never get read, then courier logistics is the perfect company for you.
Awful stuff. They failed to deliver a package twice (wasting my time waiting in for them), despite having my full address, mobile phone number and Three-Words location, and then on the third attempt delivered it to someone called 'Lee' at an address that isn't my address here. I don't even know anyone called Lee around here. I'm presuming that delivering packages to the people they are meant for at the addresses they are addressed to is quite important for a delivery company? Apparently not. The first delivery attempt failed as the driver couldn't find my house. The second failed as the drivers stop work at 15:30 so he just took it back to the depot! Third time? Just give it to someone else at a different address. No birthday present for me then. AVOID!
Ordered a tv from Reliant Direct via Amazon on 4/10/2020, delivery scheduled for 7/10/2020 between 07:00 & 1900. Took a day off work for this, it didn’t arrive. Contacted the local depot the next morning to be told, “the driver couldn’t fit it onto the van” but it would be delivered between 13:52 & 15:52 that day. It wasn’t. Called the depot again and was told “the driver couldn’t complete his deliveries as he had to start his collections”. I then told them NOT to deliver the tv, but to return it to Reliant Direct. This morning, (10/10/2020), two delivery men from Courier Logistics, (APC), turned up with the tv! I informed them what had previously happened and told them I would not accept the delivery. They left, with the tv. After having missed two delivery slots, totalling 14 hours, turning up unannounced, (after having been told to return the item to Reliant Direct), is totally unacceptable. What a cowboy outfit!!!!!
I was unfortunate enough to have this company to try to deliver to my things bough on ebay twice... both times they claimed that the driver attempted delivery (a lie), left a card (another lie) and because no one was in (cmon... both deliveries were at the peak of the lockdown) had to take the parcel back to the depot. I have cctv on my property, so I checked both so-called delivery attempt ... no one came... What was even more annoying when I drove all the way to Brotherhood to pick it up from there (which I was told to do by a nervous lady over the phone after having waited for around 40 minutes on hold), there was a piece of paper stuck to the door saying that no collections can be made... Fortunately, I got my parcel 'no collections' or not... but would certainly avoid this courier company going forward...
Waited in all day today for a delivery as i was emailed to say it would be delivered today its not arrived ive rung the company and my items are not even out for delivery today what a waste of a day off work now got to reschedule another day off work not happy consignment number 0021566 postcode s445ay x have the email as proof
I had the worst experience with this company. I'd ordered an item which was to be delivered by them - it arrived so badly damaged it had to be replaced. Pallet track / Currier logistics accepted responsibility for the damaged item and assured me that they'd pay for a replacement. I needed this replacement item urgently, so had to order it myself and the assured me that I'd be reimbursed. This was over a year ago, and I've heard nothing back from them, despite regularly chasing them. This has had an effect on my personal finances, and has caused me an immense amount of stress. I'm still owed over £500, and will continue to follow up.
poor service and disinterested operators website unusable for rebooking AVOID
Courier Logistics Ltd is a UK-based logistics company specializing in a comprehensive range of delivery and storage solutions. Their services include same-day delivery, overnight parcel delivery, overnight pallet delivery, and haulage. The company is recognized as a reliable partner for businesses requiring efficient logistics management, offering secure and timely transportation of goods across the country. With a commitment to customer service, Courier Logistics Ltd provides personalized support and real-time tracking, ensuring clients remain informed throughout the delivery process. Their extensive service offerings cater to various customer needs, including small businesses, e-commerce retailers, and larger enterprises seeking flexible logistics solutions. The company is a founding member of the Pallet Track network and operates as a leading depot within the APC network, enhancing their capability to meet diverse shipping requirements efficiently.
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