Water Plus Reviews

Farran has very good customer service and was extremely patient with me and really took her time to help me, definitely the best member of staff I have interacted with by far. Thank you Farran!

Michelle at Water Plus was a dream, she handled and sorted out the information that I had been trying to find from Severn Trent after hours on the phone of being passed from dept to dept in a matter of minutes , if only all call centres had an employee that had a genuine interest of trying to help resolve the problem - Well Done Michelle at Water Plus your an asset to your company.

Rachel was very helpful in the new clients and leaving department, I’m sure she mentioned the Sheffield area she works at. Anyway Rachel made light work with my move and stress free. Thank you

I spoke with a lady call Paula and she was very friendly and solved my problem very easily also she made my day by doing some thing extra which I wasn’t aware about it. Thanks Paula

I can honestly say the service I received today on phone was brilliant Paula was very helpful and explained everything I needed to know about a bill put phone down feeling satisfied

Very kindly

I have spoken to the Customer Service Advisors on several occasions and have been very impressed with their level of customer service. They are always very polite and go out of their way to assist. I never feel that they want to rush onto the next call, giving me plenty of time to resolve my query. They also deliver on their promises.

Was put through to an advisor quickly and Paula was friendly and very helpful

Great service, can do attitude. Very pleasant lady

This review is not about waterplus as they are awful but 110% about Paula!!! She is a superstar and helped me so much. She is about ensuring she helps not just to phob you off, because she can’t be bothered like the others. I’ve spent over 12 months trying to explain to others what she found in 30s

Had a query was sorted easily

Call answered quickly answers given how to resolve problem

Helpful and polite

Great service offered by Paula, she was patient, explicit and very helpful with all my questions.Would definitely recommend 👍👍

The Lady I spoke with was helpful and informative she answered all my queries

Trying to bill me over £3000 for premises I don't and have never occupied, I have spoken to them and e-mailed them explaining that the bill isn't mine and they promise to sort it out, I am still receiving demands for payment and threats to cut the water off (not that it would affect me it isn't and never has been my building). received several promises that a senior manager would contact me as soon as possible but i am still waiting Update 10/06/25 Water plus have requested contact details so lets see if they contact me (they have said this many times already and no one has if you have a choice avoid them

My years of nightmares with water plus ends today! Changing my supplier is the best gift ever!! Water plus sends threats and add charges to bills they failed to send to you or sometimes before the bill arrives, they have no respect even for their own policies so complaints are a waste of time and before you blink, their debt collectors are at your door for bills that don't belong to you. These, coupled with their ineptitude in customer relations qualities them to be the business water supplier from HELL! I'm adding this after reading the message from water plus. My response: My account with water plus is already closed. I paid your post closure bill and wrote that review in celebration. Thanks for offering to look into it but it is too late for that. Moreover, I had several complaints lodged with water plus, the last one went on for months and was escalated to CCW. I have seen the end of my nightmare and have no wish to re-engage in further communication with you guys. Bye!

Having spoken to a Water Plus advisor a few days ago, about a billing and meter issue and received a totally disinterested and most unhelpful attitude, I thought I would try again yesterday. This time I was dealt with by Paula. What an absolute contrast between them. Paula was immediately prepared to help. She listened patiently whilst I explained the situation and the probable reasons why the company wanted to charge me £1800 for a bill which should be about £20. She immediately started checking meter databases to find the meter did not exist, explained everything she was doing and the action plan she was putting in place to try and resolve this. She even phoned me back shortly afterwards confirming what she had actioned. I could not have asked for a more helpful person, the exact opposite to the previous one who would not even look into it. Customer services everywhere need more people like Paula who are prepared to take responsibility for a problem and deal with it.

The assistant Paula was very helpful and friendly. I rang up to give a monthly meter reading, after failing to submit it on the Waterplus My account App. Thank you, Paula you were very helpful and I felt at ease with the telephone call, you submitted my meter read, and answered all my questions.

Thought the bill was undercharged. The lady I spoke to took me through the bill and I best understand now how to read and understand our bill thanks to the lady I spoke to, thanks for the time she gave me and the instruction she gave me.