Water Plus Reviews

They were quick, helpful and easy to understand through the process of updating my account.

Hans took the time to explain how my bill was worked out, and to give me advice on how to ensure that my meter readings give me the mist accurate bill. Hans was professional and knowledgeable without making me feel silly.

Good communication from start to finish. Engineers that attended site were professional and polite.

I have recently sold my business and needed to close my account,I called today and spoke to andreea and she helped me through the whole process with great knowledge and care and explained everything to me Andreea is a real asset to this company and I can’t recommend her highly enough

Very helpful and polite Shows experience

Paula Nolan is amazing! She was so helpful getting to the bottom of my issue. Can’t thank you enough Paula!

Remaz was absolutely brilliant! Took my call and sorted my bill out quickly and professionally. She went the extra mile to make sure everything was resolved, and I felt genuinely looked after. Great customer service – thank you, Remaz!

This lady listened carefully to me and understood what my problems were then methodically worked on sorting them out. She stopped the direct debit for an unreasonably extortionate amount and closed my account to avoid me being inappropriately billed further.

The lady I spoke to was concise, explained everything as and when she was doing it, very polite and wonderfully helpful.

Very helpful advisors and easy to use online system

Great communication. Called back when she said she would and a fantastic phone manor. Remaz is one in a million. Customer service is never an easy roll. Definitely a credit to the company.

We run a business and own a small property that is let as serviced offices and virtual offices. We pay water rates to United Utilities and Everflow. Water Plus randomly started opening numerous accounts for both ourselves and our tenants, even those who do not actually occupy the property. We now have 20 to 30 separate Water Plus accounts for our one small property. It’s a joke. After endless phone calls we got nowhere just the usual “are you able to make a payment today”. We have since complained to the Ombudsman and intend to take Legal Action against Water Plus for harassment.

I had a phone call with remaz today to querie an extremely large estimated bill and I cannot thank her enough for the efficiency she gave me and her time. She went through absolutely everything and there was nothing that was too much for her with what she could help me with. Thank you remaz for your kindness patience and your professionalism, such wonderful customer service and water plus are very lucky to have such a great employee Regards Kelly Hilton

Very helpful and professional. Made the contact renewal simple.

A Sick company that can't cope with straightforward everyday management of the charges they demand.Absolutley useless . Unfortunately I've been stuck with these for over 10 years and they are USELESS.I notice they reply with please send a email to their complaint department which I have done today . Obviously if they resolve/even answer I will update.

Easy to deal with

I spoke to Paula who was very helpful and knowledgeable about WaterPlus. I was having problems with my account and she promised me that she would sort it out. Paula called me again today saying that she has sorted my account. Very pleased with what she has achieved. Many thanks

I have never dealt with a company as disgraceful as Water Plus. Here are the facts of my ongoing complaint: 🔴 Account Number: 6002915088 🔴 Complaint Reference: WP-0015897925 ✅ Background: This issue has been ongoing for months. I originally called about a high bill after having a meter replaced and a leak fixed. On 25 February 2025, I spoke to Aadam Ahmed who clearly told me: “Customer called about a high bill. He had the meter replaced and a leak fixed. Outcome: I informed him that he will have to email xxx or use MyAccount to upload a meter reading every week for the next 4 weeks. We can then use that data to tell the wholesaler to adjust the end read for the previous meter.” This was recorded in their own internal notes under Activity Number: WP-0013786165. Here is a copy of the note released to me under my Subject Access Request: Account Number: 6002915088 Customer name: James Worrall Telephone: 07729661222 Email: xxx Query: Customer called about a high bill. He had the meter replaced and a leak fixed. Outcome: I informed him that he will have to email xxx or use MyAccount to upload a meter reading every week for the next 4 weeks. We can then use that data to tell the wholesaler to adjust the end read for the previous meter. Agent: Aadam Ahmed Date: 25/02/2025 They never once mentioned this call again. Instead, they forced me to fill out a form for United Utilities, despite me telling Faisal that I couldn’t provide accurate answers because it had been so long and I wasn’t originally told to fill in any form. He told me to “just fill it out anyway”, effectively instructing me to lie or guess information to progress my complaint. 🔴 They have repeatedly denied this phone call even existed, despite it being in their own system notes, which I obtained only via a Subject Access Request. ✅ I am absolutely outraged at how I have been treated. Water Plus have: • Ignored their own agent’s instructions • Forced me to guess and lie on forms • Withheld acknowledgment of the original phone call to avoid dealing with the issue properly • Caused me months of stress and wasted time I have now escalated this to Stage 3 and will be submitting a formal complaint to CCW and Ofwat for breach of contract and consumer rights. If you are a business considering using Water Plus, avoid them at all costs. Their customer service is incompetent, their processes are broken, and their treatment of customers is appalling.

Tauhira was very knowledgeable helping me with a complicated situation. She spoke to all the right departments to resolve my problem and arranged follow up action to move my water meter She was friendly but efficient

We would like to thank Bethany for sorting out our new contract with Waterplus, our previous supplier for our business water services had made everything so difficult, but Waterplus (Bethany) seem so organised and efficient, and have kept in touch all the way through. We hope it will continue!