Jaclyn

Aug 30, 2021

Singapore Airline taking unreasonable advantage on travelers during COVID-19 crisis??

We planned to travel from Copenhagen to Hong Kong to participate in a student exchange programme with Hong Kong universities. Due to the restriction posted by the authority in Hong Kong, only a limited number of countries were permitted to land in Hong Kong. Singapore has become one of the only visible choices to be the stopover point for our journey to Hong Kong. Due to the restrictions established by Singapore Airlines, travelers will only be allowed to transit through Singapore if they have all flights in one itinerary (i.e. Copenhagen – Singapore, Singapore to Hong Kong). However, upon checking the prices, the travelers will be forced to pay nearly DOUBLE the price in order to have the two lags of flights booked in one itinerary. Here are the facts for booking through Singapore Airline Official Website: 1) Booking two lags of flights separately for two travelers: First lag: Flight No. SQ351 from Copenhagen to Singapore - DKK11,432 (DKK5,716 per person) Second lag: Flight No. SQ882 from Singapore to Hong Kong – SGD379 (DKK1,775, DKK888 per person) Total cost for the trip: DKK11,432+DKK1775 =DKK13,207 (DKK6,603.5 per person) 2) Booking the two lags under one itinerary through “multi-city/stopovers’: Total price: DKK24,148 (DKK12,074 per person) In order to comply with the requirement, we have to pay DKK12,074 per person, instead of DKK6,603.5 per person, DKK5,470.50 more per person than booking it separately. Same Singapore Airline Official Website, same system, but huge prices difference. How this is reasonable. We have been on the phone with the Customer Service Representative in Singapore for more than two hours. They promise to call or write back but never did. We called again, and they claimed that is just how it is and were unable to do anything differently. Singapore Airlines has been voted as one of the best airlines for many years in the roll, we are disappointed with this kind of sales tactic. COVID-19 will be over at some point, and the business will slowly get back to normal. Singapore Airlines will be remembered as the airline that is NOT stand in solidarity with people during the crisis but focusing on taking advantage of this difficult COVID time to generate unreasonable profit. Will this be the kind of travel partner you will support in the future?