Singapore Airlines
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Honesty & Service Taking a 737 Max-like Nosedive
I booked a round-trip ticket on Singapore Airlines. The company touted customers' ability to change their flights for free, even being able to change a flight for free and having one free change after September 30, which would allow them to delay their flight well into 2022. I was able to easily change the flight until mid-September. After that point, I wasn't allowed to change it online and needed to call in which required over 1 hour of waiting. In September I could have changed my return flight to far into the future. In fact, the return leg of my flight was 2 months and 1 day after the initial flight. When I called in to push my flight date back, the customer service agent said I must upgrade my flight to rebook and that there was a minimum required stay of 2 months, meaning I couldn't have a the return leg of the flight more than two months after the initial one. First of all, my return flight was already more than 2 months later and before they restricted online flight changes, I could have changed my flight to much later dates. The agent also told me the flight change would cost over 900 USD, more than the original round-trip ticket. I requested to speak to a manager. She denied my request and said she would talk to her team. After 30 minutes of being on hold, she said I could book my flight a maximum of one month past the current return date. This was not part of the agreement when I originally booked the flight. Now, however, I didn't need to upgrade the flight for some reason, but the change would cost 490 USD. Booking a one-way ticket at that time cost 497 USD. The agent explained that the difference was in the price of the flight. Nothing she said made sense. I am about as likely to trust Singapore Airlines again as I am to fly with them.