Singapore Airlines
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Hanoi - London Heathrow: A Tale of Two Flights
If this review were of the leg from Ha Noi, Noi Bai to Singapore Changi it would be a gushing 5-star love-fest. Brand new plane, attentive and efficient staff, really quite good food served in recyclable and biodegradable boxes and trays. Quiet, peaceful, and with decent legroom (certainly for an economy flight). But then, if this review were for the leg from Changi to London Heathrow it would be miserable, 1-star whinge-fest: Old plane, no legroom, bad food, loud, cramped, and a bit smelly. The seat must have been designed by either a lunatic or a sadist; I have rarely felt such back-pain on other long-haul flights. Just awful. The customer service though was excellent. Considering the changes I needed to make at the last-minute, and during a pandemic, they were superb. Just get that long-haul plane sorted out please Singapore Airlines. Changi airport was a miserable place to wait out 6hours too, but the necessary separations to stop too much mixing of travellers was understandable and well maintained.