Singapore Airlines
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Get the basics right Singapore Airlines…
In all of my 64 years I have never ever complained about an airline. But after being a loyal customer of Singapore Airlines, I have to now say that the company is turning primarily to making money and not to looking after their customers. We all know that times are hard for airlines financially but surely if you want to keep any customers in this period then you should look after them? It seems not. I had Covid treat problems - no sympathy from staff. An extra bag would cost me Euros 600 (same as another single ticket with bag) and in re-arranging my flight for the following day, they failed to let me know that I would have to wait in Singapore Airport all day for a flight onwards. Finally my quarantine at my destination was also then worse and more difficult. I complained at Singapore and received no answers whatsoever. So sorry Singapore Airlines you have not understood the basics of a great business - ALWAYS look after your customers because they will remember that. I on the other hand was treated very badly.