Singapore Airlines
View company profile →
Empty shadow of its former self
You know the phrase ‘it’s not what you did, but how you did it?’. I’m assuming any old carrier has the ability to take people around the world, Singapore airlines used to do this and do it very well indeed. Not so much any more it seems! This post covid world seems to have changed the attitude of the company and Singapore air, no longer cares. I was on a flight from Melbourne to london, for some unknown reason our selected and paid for seats had been changed by the airline. Turns out that This also forced the family who had booked these seats together to also be moved, leaving parents to look after their young kids across multiple seat rows.The seat we now were in were those horrible seat facing the parting wall and this put my wife’s back pain to a level we’re she had to sit on the floor to try and relieve the tension. She was promptly scolded for doing this by the air hostess and told she can stretch standing up in the corner. The family next to us were also receiving their fair share of in-flight-discipline as the baby crib install in front of them was only to be used if the child was sitting in a certain way. This lead to awe inspiring parent/child juggling/trying to eat/passing the child around. It’s like the staff became mean or poorly trained in service in the last 5 years or so….or during covid all the good staff were laid off in favour of cheaper agency workers. Sure they do the job, but this is like the lunch lady in a school that dished out a plate of real crap as opposed to an enjoyable experience.This has left Singapore airlines as a cheap imitation ’husk’ of its former self. Just dealing out a plate of real crap - you reached you destination, what more do you want us to do?