Davo

Reviews by Davo

Southwest Airlines

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Jun 13, 2023

Outstanding. Compassion under the circumstances.

I can only comment on my situation as we've yet to fly with Southwest. We had a flight booked and early into our US trip received a call from our home that my wife's mother was gravely Ill. We were on a plane 10 hours later going back home. I cancelled Southwest domestic flight same day and later emailed them asking for a refund. I explained in detail the circumstances we were in. They went the extra mile for us and refunded our flight even though they were under no obligation to do so. That small amount was critical at that time as we incurred substantial costs due to cancellation fees and re-booking costs. In light of what happened I can easily give them a 5 star rating.

Singapore Airlines

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Aug 20, 2022

Update to my initial review 18th july.

Update to my initial review 18th july. SIA has not refunded my points as of today 20th August, that I accidentally transferred to my wife's SIA account on the 28th April. I called them 2 minutes after I realized what I had done. They assured me it would be refunded so I could book the redemption flight I had booked to leave on the 29th July and join my wife in Japan. They deleted my redemption booking 2 weeks before departure So I booked a flight same day and thought i will sort the points out later. Filght was paid for and was viewable in the SIA app. I thought all good. How wrong I was. Wife rang me asking for flight details, I opened the app, flight was deleted. I rang them and asked what happened and they said Amex didn't pay the fare so they deleted the flight. Been with Amex for 30 years, my available credit is 50K plus. They told me SIA almost immediately reversed the purchase. All throughout this fiasco I have been extremely polite to the phone staff, even when I had to ask a couple of agents to repeat their questions several times as I couldn't understand their English. Eventually gave up after after I lost count the amount of times I contacted them for help. I booked with JAL.( exceptional service) and I've all but written off the 69996 miles I transferred. Be extremely careful when booking. They are full of empty promises and will string you along until they delete, change or just refuse to do what they say.