Singapore Airlines
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Hello all,
Hello all, This is a honest review with our experience with Singapore airlines. A family of 4 from Paris to Kota Kinabalu Borneo departure date 30th June till the 25th august. Our flight was Paris Singapore, Singapore to kota Kinabalu and the same coming back. When we touched down in Singapore from paris we received a mail saying that our return ticket back from kota Kinabalu to Singapore was changed but when we looked in detailed for the timing coming back we noticed that with the new ticket times we would miss our connection flight back from Singapore to paris. We replied with a mail explaining and they had to change the time of course, you think this would be a easy task you think! 2 weeks later no reply with our request to change the flight times.. So we sent another mail, We suggested that we can be flexible with the return flights and we was thinking of going to Kuala lumpar so maybe you can send us there instead of flying to Singapore, they never answered to this mail. So to make it easy we thought we would buy ourselves tickets to Kuala lumpar because we still had our return ticket from Singapore to paris. We asked them for a refund for the flight from kota Kinabalu to Singapore as we don’t need it, again no answer. This was starting to go on and on…. Then they replied asking for our names to cancel the flight. We said right from the start many times in email writing in big capitals just that we want the money back from kota Kinabalu to Singapore thats all. This point it was different people replying to our email every time so I knew it was confusing for them, it was just a simple task from the beginning! So then we received a email saying that they have canceled the whole trip back to paris. Crazy we never asked for this. We replied saying you have made a mistake read your emails. Next day they refunded the whole ticket price in our bank, so now we had no ticket back to paris. They did say we can re-book but the price was 3 times more expensive how nice of them to ask! Wait for it this is when it was pathetic. every day speaking to 3 different people on the phone emails over and over for about a week, it was a joke really bad costumer service. This story was going on for 5 weeks now so when we arrived in Kuala lumpar we went direct to Singapore airlines office in the airport explaining the story for the 10th time. This is really what you want while on holiday for 2 months for a stupid mistake. Singapore airlines said they will investigate the issue. We said just book us back in for the return flight from Singapore to paris, all the flights were booked up of course, normal 10 days before departure… This problem started because they never read the emails from the start, not even replying to our question from the beginning of this saga.. I said just read your email it all there clear for you to understand. What a surprise they found a flight back to paris on the same day! I don’t really write mail this but this was a joke from start to finish, shocking costumer service, they were completely lost. And what did we get from this saga you think? A big fat zero not even sorry. Borneo Malaysia, we love you but we will never fly with Singapore airlines again! Your truly James and Beatrice. Rant over hope you enjoyed.