Singapore Airlines Reviews

This review covers four business class flights with SIA and they don't come close to either Etihad or Emirates. The lounge at Heathrow has a great view with floor to ceiling windows, or it would have if they were clean. Obviously there'd been children wiping their hands and faces all over the glass, a little off putting to put it mildly, and the lounge itself was very busy. The food was awful, I've had better breakfasts at Wetherspoons! The flight to Singapore was ok apart from the seat configuration meaning that if the seat was in lie flat mode you had to lie at an angle with only a small recess to put your feet. The inflight entertainment offered a very poor selection right across the board, very little on there to interest me which is something I've not encountered on any other airline. The positives were the food and the crew, both very good. Flying from Changi on different flight, the lounge was packed and had hardly any western food, not great when my only real choice was crisps. The flight to Adelaide was ok but, given that it was a night flight, it was obvious that the crew just wanted to get us fed and turn the lights down as quickly as possible, a real dip in service there. Our flight from Cairns to Singapore was a beauty, upon check in we were told there was no Business Class lounge and we were given a voucher each for twenty Australian dollars as compensation. Some compensation this was as it wasn't even enough to cover a drink and a sandwich but surely it would get better on the flight? No, the starter advertised as smoked duck somehow morphed into smoked salmon, ah well, they both live in water so I suppose that was near enough. My wife asked for a glass of Shiraz as advertised in the in flight menu, none available so she settles for the Chianti. Upon asking for a refill we were told they'd run out so it was on to whatever they could find! The choice of five deserts shrank to just ice cream or cheese and biscuits but by this stage we were no longer surprised although when they told us that they didn't have any brandy we were really taken aback. It should be noted that there was only ten business class seats on this flight and they couldn't even service that small number efficiently, not a criticism on the crew, just shocking planning. Our flight back to Heathrow was again marred by the seat configuration, when you've paid such a premium for business class only to find that you can't get comfortable on a fourteen hour flight is simply not acceptable. In my opinion, SIA are now a long way behind their competitors and, reading other reviews, it seems they don't care. I have communicated my thoughts to their customer service but I'm not holding my breath waiting for any response or resolution. There are alternatives to this airline and I would suggest that people should explore them.

I've just discovered that KrisFlyer miles are worthless. I tried to book a return flight from NZ to UK and despite having over 28k airmiles accrued there was no option to part pay with airmiles despite the website saying you can. The fields to part-pay are missing and after making the booking you go straight to credit card to make payment. I initiated a live chat with an agent, who to be fair was very patient and helpful to find out why. Apparently you're now not able to part pay with Kris Flyer miles on flights that aren't operated solely by SA despite them being partners with others in the Star Alliance. The agent found roughly equivalent flights operated by SA but these were much more expensive and after the air miles were applied it worked out much more than the partner-operated flights and with transfer times much longer so it's just not worth applying a discount. Basically my air miles are now useless. I can't find anywhere on the website that says you have to fly SA only, although there's probably some very small print somewhere. I've flown SA regularly every couple of years to the UK but I think it's time to find a different carrier.

Worst customer care service I have ever seen. It took 7 days to follow up on the cancellation process and still they are not doing it. And on top of it they says that it will be no show and tickets will be cancelled without refund. Now with no time left they keep on asking for different documents. These people doesn't know the value of time and how to provide a good customer care.

I am shocked how poor customer service is now for Singapore Airlines. I have travelled with them many times over the years and have always been very happy with the flights and service. But that appears to have changed and the poor reviews people are leaving have been well earned by Singapore Airlines. In September I missed my connection in Kuala Lumpur because the flight to Singapore was late and I missed my Singapore Airlines flight to KL. I was then put on the next flight and that was late too! Because I was in transit I could not change my KL flights and ended up having to re-purchase the tickets. When I got back and contacted customer services, they were very helpful and suggested I put in a claim for the new tickets I had to buy. I did and since then - nothing. For 2 months I have phoned and emailed multiple times, and no one will tell me when they will get back to me about my claim. Then they suggested I put in a complaint. So I did - and guess what, I have not got a response to that either. I also tried Facebook, and they just replied saying they have passed my concerns onto the relevant team. As if I have not been doing that for 2 months. I now realise that I need to face up to the realities that (a) I cannot rely on their flights arriving on time anymore and (b) when that happens, they do not care and have no interest in retaining me as a customer. Still, at least I know this for when I next book flights to the far east!

What a bad customer service. The agent had no authority to solve any problem. I received an email from mySQupgrade to upgrade my seats. What a horrible program. When I upgraded they only upgraded one leg of the journey. Last two days I have spend so much time with them. Now they can’t fix my previous reservation. This is the first I am writing a review for any company. In the future I will NEVER flight with them.

Très mauvaise expérience avec cette compagnie qui est censée être une des meilleures du monde : ah bon? Déjà avant de partir, se pose un soucis avec notre vol retour : le 1er vol (Denpasar => Singapour) est décalé ce qui fait que cela fait louper la correspondance (Singapour => Francfort)... Je les contacte par téléphone à l'agence de Paris, ils essayent de nous placer sur un vol le soir qui nous ferait attendre 9h à l'aéroport... Je dis non, car autant prendre un billet pas cher ailleurs vu la durée du trajet avec cette attente. Ils doivent voir avec leur supérieur pour surclasser... mais je reste sans nouvelles. Je rappelle le lendemain car il me fallait une solution rapide, la personne au téléphone me dit ok pour un nouveau vol qui part le soir du jour prévu avec une correspondance d'1 heure à Singapour, cela me convient. A ceci près que lorsque je reçois les billets, je m'aperçois qu'en fait la réservation a été faite pour le lendemain... Bref obligé de prendre une nuit d'hotel supplémentaire, mais ce n'est pas le plus grave. Nous passons notre séjour, le jour du départ nous montons dans l'avion comme convenu, mais il part avec 2 heures de retard et nous fait louper notre correspondance à Singapour. Tout un groupe est concerné et nous sommes dirigés vers un comptoir ou 2 personnes sont complètement dépassées pour trouver des solutions aux passagers concernés. Un hotel nous est proposé, nous préférons un salon lounge qui au demeurant n'était vraiment pas top. Par ailleurs les repas servis ne sont vraiment pas bon. Le vol suivant est complet, il nous faut donc faire Singapour => Londres puis Londres => Francfort... Bref une voyage retour qui devait durer 17h s'est transformé en 34 heures, interminable, nous attendons une compensation à la hauteur!!!

luggage should travel with the flight. They have digital tracking on all luggage, but they make little effort to locate it and return it. This must happen a lot as there is a lot of luggage unclaimed at Sydney airport, so there must be a lot of very unhappy customers. 5 days later, still cant track luggage even though we have had it since Tuesday. Lot of misplaced luggage at the airport

They cancelled the flight now I have to pay the travel agent £50 great!!! NOT They dont care about their customers, if they cancel the flight, we just shoulder the additional admin fee for it to be transferred. No offer for pay per lounge . My original booking was only 2 hour wait from Chianggi now it will be 8 hours. I have to bite the bullet and pay the travel agent otherwise I will lose the seat. I WONT TRAVEL WITH THEM IN THE FUTURE THAT IS FOR SURE

Boarding while there is a power problem sq 945 Bali to Singapore! So plane where no lights. Startup again power then no airco! Delayed already, then excuse and safety demo. Then again captain still problems and sitting already one hour no airco and just have to wait when or if they fixed it Last time SA for us ;((

Never again will i fly Singapore Airlines! Been waiting for a flight that was supposed to arrive 5 hours ago. No one knows where the aircraft is and we have not been updated for over 4 hours. No compensation and we were bluntly refused to use their lounge despite even offering to pay. I will never fly with this group again!

I was so well looked after by Singapore airlines all the way from the UK to the Philippines as it was my first time out the U.K. Singapore airlines staff are pleasant and kind and very helping a massive thank you to All my flights from 16th to 31st Oct 2022 from London to Singapore to Cebu Philippines return to London 30th/31st Food & service excellence 100% lovely Staff Attendance crew 1000% good service. flights Assistant. Once again a big thank you Kind regards Martin houilbecq

Vi købte vores billetter til Bangkok via. Singapore med Singapore Airlines i april til afrejse i oktober i år. Det var gode tilbud på businessclass så vi slog til. Lidt over en måned til afrejsen fik vi en mail om at Singapore Airlines har annulleret vores billetter uden mulighed for at flytte os til en ny afgang. Vi fik pengene refunderet forholdsvis hurtigt - deraf en ekstra stjerne. Dog efterlod de os i en dårlig situation, hvor vi måtte købe nye economybilletter med Thai Airways til en ublu pris fordi det var lidt i sidste øjeblik. Det gav også os problemer med billejen som var tilpasset Singapore Airlines´ tider. Vi måtte aflevere bilen 10 timer senere, hvilket koster os en dags leje ekstra. Det værste er at jeg efterfølgende kunne se, at Singapore Airlines fortsat solgte de selvsamme businessclassbilletter til en pris som var 4-5 gange højere end hvad vi gav dem for. Det var nok årsagen til deres frække manøvre.

Flew Perth to Bangkok with Singapore Airlines on 6 October 2022. The Perth to Sing flight was delayed by 30 mins, but my connecting flight was waiting but was a very long walk to the gate. They should have golf carts to transfer passengers when it is such a long walk to the connecting gate. I fly home tomorrow, so will report back. I don't know why so many people are complaining as SQ was fine. Try flying Jetstar then you won't complain about SQ Fl8ghts were comfortable.

Called to make a change to my booking from the 17th to the 19th on 4 occasions and my issue is not resolved. Fist call: The customer service said she had to split my booking from the rest of the family in order for me to make the change. When I hung up the phone the online system did not allow changes and she had booked me in on any flight on the 19th without consulting me for the time or confirming she was able to make a booking for me for that day. She emailed me my new flight itinerary and I had been booked on two flights home on 17th and 19th. 2nd call: called customer service again, and they said they could not change my flight time on the 19th without incurring a fee for changing the booking. I settled with 19th flight time they had chosen. I then logged in a few weeks later to book seats and meals online and noticed my flight on the 19th had been dropped and reverted back to the 17th and it now costs over $1000 to book flight on the 19th. Third call: I called Customer service again and they informed me i needed to pay before a certain time. I informed the customer service the first and second people i had called did not tell me about this process of needing to pay an amount for the flight or notifiy me of an amount i needed to pay and i assumed that was because of the complementary rebooking policy. Neither was it in the body of the email when they resent the itinerary ir the attachment of a cost. Additionally, the intinerary stated the flight was "confirmed" for 17th AND 19th. I assumed that was an error on Singapore airlines that they hadnt canceled my old flight or were in the process of correcting my booking. Fourth phone call: customer service was resistant to resolve my issue with my free change of booking or to make amends for the prior poor customer service communication. I said I would be happy to pay the 500$ had someone told me that was what i needed to do but no one did. They would not accept that or make ammends for their poor communication and only the over$1000 payment for changing the booking. Also what about the complementary re-booking policy? This is a money grabbing as it's not actually a complementary rebooking. I have asked to speak with a manager. She was not happy about me asking to speak to a manager, and said i should be available for 38 hours, while previously she had booked in a time to call me back. UPDATE: I never received a call back from a manager. Not flying the Singapore Airlines again.

De service aan boord morgen mag wel heel goed zijn wil ik ooit nog met SA vliegen. Onmogelijk in te checken online. Telefoonnummer voor informatie? Alleen Sherlock Holmes maakt kans. Heb je het gevonden? Voer je pin in. Welke pin? Dan maar eens bellen als agent? Kwartiertje wachten en verbroken worden. Fingers crossed voor Schiphol morgen. Daar werden we al wel voor gewaarschuwd.

Sadly I made 2 attempts to process and pay for flights to New Zealand yesterday but on both occasions the Singapore Airlines Payment System would not accept my credit card for payment despite my bank accepting security clearance for payment for 2 return tickets with an overnight stop at Singapore for the total sum of £4677 inc seat reservations. I tried calling on their London Office this morning and received a voice message asking to log in some reference. Typically, their prices have increased today! What is wrong with businesses today where you are not allowed to speak to an understanding person at the end of a phone! Even the late John Lennon understood, "HELP I need some body, not just anybody, HELP I need somebody now"!

On-board service is mediocre for a would be first class company. The long layover at singapore airport is one of my worst travel experience. No assistance from singapore airlines and condescending/ rude staff when enquiring about lounge option and they realize you are not a first class passenger. They should indicate when booking that traveller on economy will get zero (customer) service. Overall very disappointed. Bad value for money. Not coming back.

Super toll. 👍

I have had the same experience as Benjamin with regards to the refund for £700, it's been just over a year. Firstly over the phone they said they'd issue the refund in 6 weeks (travel insurance claims need to be submitted within 31 days, so can't claim), i chased via email and phone calls for months. Eventually, after 5 months, i received an email to say they would have issued a refund however my card is due to expire so they won't without confirmation from me that it will be recieved. (Incidentally after 4 months the bank cannot do a charge back, so can't claim.) After giving them confirmation they said they would be unable to send the refund without a letter from the bank, then after providing them with the bank letter they have said that the ticket time expired after a year and so there will be no refund. My advice is never book with a company that operates in this way. If you want a refund for anything then go straight to the bank and raise a dispute asap. If you try to go about things the right way you'll get stung and there's no penalty the company stealing your money.

I'm going to try to write this as quickly and succinctly as possible because I've already spent so much time and headache on this issue but I think it's important to share my honest experience. Singapore Airlines' in-air experience is great, but their customer service is absolutely awful. I would give zero stars if possible. 6 days ago I tried to switch the departure city for my mom's flight home from Bali. She was scheduled to fly from Bali to Jakarta but she was a little nervous about navigating the terminals so she wanted to fly directly to Singapore from Bali. I submitted a formal submission on their website and then waited on the chat hold for about 1.5 hours to speak to a representative. I spoke to a representative named Ayushiita in the Indonesian office. She understood relatively quickly what I wanted to do and told me their change would be complimentary. To confirm, I asked 'so there will be no fees associated with this change?' She said 'Correct.' She offered a 1030 AM departure but this was too early as we have a three-hour drive from the hotel. I suggest a 12 or 1 PM departure. We move forward with the desired change but there is a 'technical issue' on their side that did not allow it. I had to go to work so I gave her written consent to make the changes and to email me when they were completed. (I have screenshots of all of this) 72 hours pass (their allotted response time) and I do not receive a message back. I get on the chat again and speak to another representative from the Indonesian office named Romer. It takes him a little over an hour to understand that I am trying to change the departure city. Once he gets it, he tells me there will be an approximately 900-dollar fee for the difference in fare. (I have screenshots of all of this also) I ask to speak to a manager and he tells me he will put in an appeal and that I will hear from a manager within 72 hours. (another 72 more hours for the fare difference to increase.) A manager calls me about 36 hours later. He tells me the $900 fare difference must be paid if we desire to take the 1 PM departure and he will look into other options. The 1030AM flight that was offered originally 5 days before (that previously would have been approx a $120 fare difference) is also now $900. He looks into other possible dates. Everything is even more expensive than $900. I ask him what will happen if my mom takes a separate airline to get to Singapore. He tells me the entire rest of the flight will be canceled. I ask if its possible to upgrade my mom to a higher class. I don't ask for this to be complimentary due to the headache because at this point I don't believe they would offer that anyway. I offer to use miles from my Kris+ membership (25,000) The manager tells me there are no available upgrades, only a waitlist. I ask how many miles it will be to upgrade should it become available. If it does become available, it will cost approx 92,000 miles. I surrender to the money monster, accept defeat, and say 'My in-flight experience with Singapore Airlines has been wonderful but customer service has been a complete nightmare.' 'I'm very sorry to hear that sir. Have a nice day.' It's as if there are two separate entities - customer service and in-air experience.