Singapore Airlines
View company profile →
Callous air-line.
Surprised, disappointed and angry that Singapore Airlines callously profits from its customers affected by Covid-related circumstances beyond their control. We had to buy very expensive tickets just as travel opened-up last December 2021 but due to delays at the UK Home Office, we have not been able to use the return ticket within 6 months. (The Home Office blames the Ukraine crisis.) The airline has refused an extension or a refund for the unused portion, value £1,110 (US$1,400), and that is despite us allowing it to hold on to our money rather than taking a refund while waiting for over a year to be able to travel. Easy pure profit for them, a double loss for us as we'll have to fork out a similar sum for replacement tickets, and a big chunk of my meagre pension! The airline wouldn't reply directly to me and only eventually reluctantly replied to the travel agent.. Update 23 August. Singapore Airlines Twitter Support suggest I try (again) to submit a formal feedback complaint - the same means that had not brought an earlier response. So I went through all the trouble of re-registering and completing the form but there was no response when I clicked "Submit". So I did it from another browser and not via my VPN. Same thing. Suggestion and response: "Hi John, you may wish to try clearing your browser's history/cache or ensuring that the latest app version is installed before submitting your concerns on our website/app. Thank you." @SingaporeAir "No thanks, simply too much trouble, the system is intended to make it hard for customers to give feedback, no other means provided? I've been through all that before and no-one answered. If the company cared they'd find a way to get back to us." Update 1 October 2022 - Incredible Singapore Airlines has replied at long last and awarded us a refund on the unused return portion of our £2,219.06 air tickets - £27.10! That's nowhere near even the airport charges or taxes they've kept.