Nuffield Health Reviews

The Nuffield Health app is challenging for users, requiring booking a week in advance at 7am. It often loses the home gym selection, necessitating reselection, and takes considerable time to display available classes. Furthermore, securing a spot in popular classes like Saturday Morning Spin or Tuesday/Thursday evening sessions is difficult due to high demand and lengthy waiting lists. When management are asked about this we are told that it is an outsourced IT issue but this does not help members stuck with a faulty app. Classes such as Body Pump on Tuesday evenings are frequently oversubscribed, resulting in insufficient weights and the need to share the equipment. Additionally, some members attend classes without being registered, despite management being aware of these issues. This is concerning, considering members pay premium gym subscriptions monthly. The Concept 2 rowing machines require servicing; specifically, the chains need oiling and one foot strap is missing. As an ex-rower who regularly uses these machines, I find this problematic. Several cardio machines are either broken or out of order, which impacts the overall gym experience. Regarding a recent incident, I accidentally left my suit and gym bag in the men's changing room locker overnight. After notifying the gym that evening, I was assured that my belongings would remain in the locker until the following morning by a Nuffield employee. However, upon arrival early the following morning, I found my items removed and placed in a black bag. Despite discussing this with the manager, I now have to purchase a new lock, which is frustrating given the prior assurance by a Nuffield employee. Management seems to shirk responsibility for running the club.

I had a full knee operation 1st April 2025. The consultant(Mr Holroyd) and all the staff were caring, kind and professional. Excellent hospital.

I was a day patient at the Nuffield in Haywards Heath and the whole experience was amazing. I saw my Consultant on the Tuesday and by the Friday of the same week my surgery had been done. The medical staff at the hospital couldn’t be more helpful, attentive and caring which makes for a successful fast recovery. The facilities were very clean and comfortable and it’s nice to have a private room with en-suite to recover from surgery. The catering was also excellent with a very good selection of food and tasty. I highly recommend the Nuffield from my personal experience.

Hi; I called the Nuffield Health Chingford Fitness & Wellbeing Gym to arrange a trial pass. The manager informed me that my pass ready and can be collected from the reception. Few days later I went to the reception at the Nuffield Health Chingford Fitness & Wellbeing Gym only to be told there was no pass reserved under my name. The old lady at the reception looked like she did not want to be there, totally uninterested in customers/members and the duty manager was a young guy who had no interest in customers. He was rude, extremely unpleasant and was not prepared to help. I explained to him that I travelled 10 miles to try out the gym, but he was not interested. I asked him to call his colleague who arranged the pass, he said he did not have his number. Considering that his attitude towards customers was very poor, he is clearly in the wrong job. He is a typical example of a manager cause of loss of customers and revenue. Overall, very annoying and unpleasant experience. In summary, rude interactions, unresolved problem, and a lack of empathy. Stay well away from Nuffield Health Chingford Fitness & Wellbeing Gym. There are many other decent gyms in the area.

Been playing on the Nuffield name for too many years now. Lack of investment and interest in their gyms and everything seems to be an upsell, rather on staying with the morals of the company. `My local gym is run down and facilities have closed and been degraded in recent years, whilst prices have risen,

I have been to the Nuffield Hospital Ipswich on a few occasions: my last was to see rheumatologist: the consultant was fabulous treated me with compassio and she is professional kind and full of empathy. The staff are so nice and friendly went over above and beyond and very caring. The hospital is beautiful with easy access for disabled: I used the x ray department and never felt rushed again friendly staff like reception. I will continue to use Ipswich Nuffield hospital when needed. Thank you for you kind treatment respect and compassion: Audrey Sayers

Can’t fault my experience at Nuffield Health. Had a replacement hip a year ago and now have a new lease of life. The surgeon, Mr Stephen, and his team, was first class. They were all, very friendly, professional and knowledgeable. Can recommend.

I have been a member of Nuffield gym for about 3 years. It’s a good gym with nice facilities and a pool. The staff are generally friendly and helpful. I was shocked to receive an email from the management on April Fool’s Day telling me that they were hiking the price of my membership up by 40%! No, it isn’t an April Fool, they are deadly serious. I spoke to a manager at the gym the following day, who told me he knew nothing about it and he’d get somebody else to speak to me. I pointed out that 40% is a huge increase. It bears no relation to the cost of living crisis or inflation rates. Imagine my disappointment to then receive a further email today about my enquiry which stated that they could do it, they are within their rights to increase the fee. Well, that might be so, but just because you can do something doesn’t mean you should. There was no rationale provided about how the figure of 40% had been arrived at. That was very conveniently ignored. I am so disappointed with Nuffield and I want other people to be aware of this practice as I think it reflects very badly on them.

The joint pain clinic has been a life affirming experience. Not only do I feel more in control of my pain and my body but emotionally I feel fitter and able to cope. The pain hub has a great atmosphere and wonderful facilities, everyone is friendly and approachable, especially my instructor who is professional and inspiring. I am truly grateful to have been part of this course and will continue to be involved and exercising for as long as I can

I was made to feel safe and comfortable by all the staff from the minute I arrived. I was at the Nuffield Woking for 3 nights and it almost felt like a mini break!!! Great standard of care from my lovely consultant Mr T and from all the nursing, physio and catering staff. Thank you

My experience at The Holly was wholly professional and coordinated. Also, before the actual total hip replacement there were external information sessions which explained the whole procedure through to physiotherapy and daily exercises post operative to going home and the opportunity to contact The Holly should there be any worries. Staff were approachable and efficient. That the hospital is a hip/knee specialist obviously creates a feeling of trust and confidence.

From start to finish the team at Nuffield Shrewsbury, where professional, polite and it was fantastic how i was treated by each and everyone of them. A good team with excellent work ethics, I was made to feel comfortable and had no worries about any part of my procedure.

Had an appt at Nuffield Brighton. Parked in their car park. Entered reg at reception. Astounded. Received £100 fine for parking. Says I am not entitled to park!! Phoned and oressed 5. Phone put down. Phoned noone answers. Phoned appts who ask people to call back and twice today they haven't. And to cap it all the person I spoke to in Apts asked me if I minded completing the Survey at the end of the call!Need to speak with Reception to sort this out or Management team. Emailed the person who made appt. No answer. Emailed Surgeon's Sec and she works from home so cant help. Contacted customer service and they say they take 2 days to get back to you!! Replied to their email saying it was urgent and it doesn't take reply emails. Who needs this aggravation if you are ill?

I have recently completed the 12 week Post-covid programme with 6 others at Barbican Nuffield. Our trainer, Emelia Tofan was an excellent mentor. She was able to recognise everyone's weaknesses and abilities and dealt with us accordingly. A credit to Nuffield - very satisfied with the whole experience and would not hesitate to recommend!

Cancelled dd and they kept taking it without my consent.

Wow. I've been in many hotels and besides my surgery the food was gourmet standard and attention paid to me I almost forgot I was in hospital. From the surgery team to the aftercare. I am truly amazed at the caring nature of the team. I noticed that the nurses were all happy. Some even humming as they preformed their task. A special thank you to nurse Donna Aguila. Always happy. Always smiling and humming away like a song bird. 🎵 I have been in hospital over my 63 years and this has been truly the best hospital experience yet. A most enjoyable experience for some major surgery. It's not the beautiful surroundings but your beautiful team that make it work so well. Also a special thank you to Sue the catering queen. Nothing was too much trouble. Her ability to understand exactly what my picky self wanted was a pure gift. A great asset to the hospital. One week of rest forgetting the noisy world out there. Well done Nuffield you've got this spot on.

This was my first overnight stay in a hospital and surely it set a really high standard. Really caring staff and clean and organised facilities. I was assigned to room 4 on the 20/03/2025 and all the nurses assigned to the ward were really great and made my stay being comfortable. A special thanks to Kiara for helping me right after this life changing surgery.

Mr Andrew Murphy - Fantastic ! Has worked miracles for me on shoulder reconstruction and recent knee surgery highly recommended to me and I would not hesitate to recommend further. There is no price on a great quality of life and that’s exactly what Mr Murphy gave me back !!

I’ve just completed the 12 week Pain Management course at Chester Nuffield Gym and would recommend it to anyone struggling with painful joints. The programme was delivered by Justin, who was encouraging and supportive. The programme has helped me to work out my own plan for strength, balance and cardio exercises which I feel confident to continue!

Exceptional treatment I am 54 mother to 9 children so have had a lot of medical treatment in my lifetime to date but the service and care that I received on every single visit far surpassed anything that I have ever received absolutely faultless Thank you too all of you.