NCP National Car Parks Reviews

Very helpful and sorted out email in no time

The app doesn't work. Payments don't show up while you're at the airport. We ended up paying 3 times for one drop-off and dealing with customer services is poor - they ask too much information when they have footage to prove visits and records of number of payments. Awful! Update following NCP update 20 hours ago: As indicated in original review I am already in communication with Customer Services and being asked for ridiculous amounts of proof of payments. Will update further when /if progress.

If I see a car park is NCP I feel a certain level of trust knowing they're usually a decent car park. They also have really good customer service

Fast response from the agent who received my email message. However NCP need to improve the quality of the machines they use to charge the NCP clients. The screen should offer the alternative of printing out a receipt on paper or seeing the receipt on the screen so that a screen shot can be taken - Rather than using a link to a QR code that has never worked!

Elis was very helpful after I was charged £27 incorrectly for Gatwick drop off parking, after already paying for parking in the Sofitel car park. She ensured I was made exempt from paying the parking charge and that I wouldn't recieve a fine.

Staff online are incredibly unhelpful and it’s extremely difficult to pay my fine as well (I suspect deliberately so that I have to end up paying the higher amount) Evil company and anyone associated with them should be ashamed

Lu has so much patience while I was making my online ac and she guide me through with good knowledge.

The NCP app is flawed and only tells you half the story. I got utterly screwed trying to be organised and pre-pay. I rarely go into Manchester and get anxious going into barrierless car parks. The app tells you that they give you a beneficial rate. They don't. What they don't tell you is that if you just turn up at night and don't pre-book, you can park for half the price of the app price, on a flat night rate. On questioning Customer services, they didn't want to know telling you that it is all there in the T's & C's online...who has the time to go through all the masses of conditions when booking a parking space in a multi-storey? Utterly inflexible customer services and have no sympathy when raising a perfectly valid point. Bloody scandalous, ruthless and money grabbing organisation. Will never use the NCP app again. Thanks for the reply but I’m still significantly out of pocket, further lining those of NCP. Giving lip service saying you will look into my comments gives me no promise of reimbursement to me. From experience this is merely a standard corporate reply with no intention to help or recompense. Sorry , but it’s what happens.

I had an issue with my QR code, used the chat function and got a response immediately, they resolved my issue straight away ensured I could still pay my usual price that I would and it was just all in all great service. I've always used NCP without an issue before and how they've dealt with it is nothing but positive and encouraging to continue. Really great service

Car parking machines didn't work & my I.T. skills with Apps & QR codes bit lacking. NCP were helpful in sorting things out to avoid a fine. Happy with their communications & common sense sorting the problems out.

John was a great help when I realised I’d used the wrong registration plate when paying for my visit in the app.

Extremely helpful work from my call handler, Rhamwill. I had expected to be disappointed with customer services, as so often these days - but this experience was quite the opposite. Rhamwill traced my booking & repeatedly resent the confirmation using different email addresses, while coaching me how to find the wayward confirmation. Finally, it worked & I received it. I can’t thank Rhamwill enough & highly recommend NSP Customer Services as a reactive, conscientious & helpful organisation.

Excellent service to resolve my mistakes

I must say this review only applies to Fairfield Kingston Access into carpark exceedingly difficult. Long narrow spiral ramp. It was obvious many vehicles had scraped going in. Not a carpark for anything bigger than a fiat 500. Mostly V narrow parking spaces with lots of pillars. luckily we were able to find a rare wider space.it gets worse Tried to pay to exit. Tried all pay stations. All said they couldn’t read the ticket. Which was in a perfect condition. Searched whole carpark No attendants. No help buttons to speak to. Rang the number o the ticket. Took about 25 mins for someone to answer lots of time spent explaining and reading out all ticket details. Eventually after a total of one and a half hours and payment we escaped sadly there is no recognition of time spent and

efficient, friendly service

I was very unsure about contacting today but I have to say it was such a smooth organised experience. The girl was so helpful, managed to rectify my problem within 5 min and got a confirmation email of the change. Great experience

I paid for the wrong car park. Thankfully I promptly acted the following day and Sam solved my issue. Just be mindful, act promptly and people will be nice and understanding.

For a company like NCP to have such poor technology, I am surprised. They have an app, which you can not pre book on. So they direct you to the website, which you then can not log into with using the same app details, in fact there is no sign up. Going through the menus you find park now / pay later are all different sites and log ins. What a sh it show,

Great customer service, polite friendly and understanding. Thank You.