NCP National Car Parks Reviews

Parked at Great Northern Car Park 2 in Manchester. e-recipt system didn't work, requesting a receipt via the web didn't work. Contacted customer services via their form who sorted out the receipt in a couple of days. Thanks Zia!

Sam was very helpful and has helped me revolve my concerns very quickly

Was not able to pay as no sessions on the app, but Sam on the chat helped and sent a link to pay the parking.

I had difficulty pay at the car park today, so took advantage of the pay later option. Heidi was very helpful later that evening and it took just a few minutes to pay successfully! Thank you for being user friendly NCP team x

Issue was resolved very quickly, happy with the service.

Very helpful solved my issues directly

NCP GATWICK AUTOPAY. EXTREMELY Poor service, My car has been registered with gatwick AUTOPAY for many years now, They are very selective as when they will take payment from my account and they will send PCN for that particular drop off. I have made several complain with no success. They are EXTREMELY rude and they always seem to find excuses for their mistakes and they still want me to pay the PCN.

I drove through a drop-off zone by mistake to Gatwick airport, and raised an issue with NCP. Had a session with Eve from customer support, response was quick, they judged the time of check in and check-out, and waived the payment. It was so kind!

Olivia was amazing straight forward caring listened to my needs and sorted mohammed

Had an issue with one of my parking tickets and they resolved it very quickly

Thank you Novy, had last minute cancellation to booking due to unforeseen circumstances, was promptly helped in efficient manner.

I’ve always felt like car park operators have always been unfair with their customers, but I recently had a great experience with their customer service team. I had forgotten to pay for parking and called their customer service team speaking to Eve, she was amazing! She was super patient and even managed to find a solution to cover the outstanding payment even though I’d missed the grace period. Thanks to her, I didn’t end up with a £65 PCN notice. She was really apologetic for the wait on the phone, even though I was the one who messed up and forgot to pay the ticket. Overall, I had a fantastic experience with Eve thank you :)

Very quick in responding and sorting out the issue. Well done.

Asked me to complete a satisfaction survey but never even responded to my actual query. Definite one star performance for that I'm afraid.

Needed a confirmation email resend, service was polite, efficient and not too long a wait to get through. Great service. The confirmation came straight through.

Very accommodating and helpful customer service! Hazel was such a big help and very prompt

Car park well lit once inside and usually able to find a space even during busy hours. It’s hard to find the location number for the app / new payment system to ensure you’re in the correct car park. Also due to location of car park payment machines on lower floor - mobile & WiFi signals are weak making it difficult to use / check the NCP app. The new vehicle number plate recognition system does not appear to be linked to the app so high risk of double paying for parking if you pay via the app and then later decide (or need) to check your number plate on the payment machines to make sure you haven’t overstayed time you have paid for via the app. It is possible to reclaim money if you end up double paying but it does take a little bit of effort & time to fill out reclaim form online. Customer Services team did a great job of resolving issue within 3 days and repaying any overpayment.

Your customer service person Rolly was amazing. I misunderstood how the new system worked, and was very upset. Rolly resolved the issue and was very kind. He gave me time to say my goodbyes and did not rush me. He is a superb employee.

Lucille was very helpful making it clear I dont have to pay again if I leave and return within my 24 hour session