NCP National Car Parks Reviews

Very quickly resolved my issue

Rubbish app with log in issues and terrible signage at barrier-less car parks when so many other providers like ringgo are so easy. Needs sorting.

After accidentally driving through the Gatwick drop off zone I contacted ncp what I had done but I paid the £7 fee as it registered as a drop off. I contacted ncp and with 24 hours which was over a bank holiday weekend I got a reply and my money refunded no.problem..

I paid for my parking using the App but had entered the wrong car park ID. Novy was very helpful i. Resolving this for me. Thank you.

While on my way to Gatwick north Long stay parking, I was unfortunately cut off by another vehicle and had to manoeuvre my vehicle to avoid a collision. Which resulted in me being funnelled down the one way system which goes through the drop off zone. After arriving back home from holiday I was concerned about charges so got in contact with NCP who regulate the drop off zone, and explained my situation they informed me that due to going through the zone I would be charged automatically. However as I wasn't due back home for sometime due to work commitments and would be unable to deal with the PCN, so asked them if we could get it sorted via email and after handing over my registration they had decided to cancel my charge due to my circumstances. I really am grateful that they were good enough empathise with my situation and the contact between us was quite prompt .

Parked in NCP Manchester Central today, was charged incorrectly at the machine and didn’t receive my hotel discount as didn’t pay via the NCP app, site isn’t very clear on how to use the app to pay. I raised a case to complain about the overcharge, spoke to the wonderful Aizel via chat in the app, received credit for overcharge and a copy of my parking receipt via email. Would have been nice if offered some goodwill (maybe a discount for next time I parked with NCP). In summary poor on site experience but excellent remote assistance via chat.

Lu was very helpful and quickly resolved my issue out and reassured me all sorted and it was. Sent me confirmation

Awful experience in NCP Southport. NCP sent £100 penalty (case ref: ZP74362666) for underpayment of parking at an ANPR automated payment machine? My son put the car reg in the machine and paid the amount it stated using contactless. It is £0.95 per hour and it charged £1.95 - so just over 2 hour stay, yet NCP demand £100 penalty as its ANPR says car was there 2hrs 13mins - so fining £100 for £0.15 on an automated system the customer has no control other. Several others have complained the same has happened to them, even one story in Liverpool Echo in Feb, and yet NCP does nothing to fix a system which must be malfunctioning. Not the first time we've had problems with these ridiculous automated ANPR systems - they are fallible.

I had an issue with a new car and the wrong registration I had put into the app. I used the chat and they were brilliant.

Hazel was very helpful in giving me information about my booking and reduced my anxiety about car parking at the airport. Very grateful

Quick to sort out my parking error!

Booked Glasgow airport several months ago via the website as cheap as any other sites available. Just prior to my booking I changed my car. Only on exiting did I find out my mistake 😞 looked up my booking and pressed for help at the barrier, person I gold was so helpful and allowed my exit. I also confirmed this on returning home by email to NCP. Thanks

I messaged through the chat button on the NCP app and it was so lovely to be able to chat with a person. Aizel Loraine was brilliant, sorted out my issue very quickly and gave me very good advice on my second problem. This was excellent customer service, thank you.

Very helpful and quick to respond to my query

Really easy to call and the team listened to my query and dealt with it very promptly and efficiently

Spoke to Efran who helped me as i accidentally paid for the wrong car park, they resolved the issue quick and efficiently Thank you!

Had a query with NCP and it was dealt with very efficiently.

Had problems paying at barrier free car park but quickly sorted out the next morning using the chat option on the app.