NCP National Car Parks Reviews

The NCP App is very easy to use, and what impressed me the most was the webchat customer service. It’s so much more convenient than calling—responses come within seconds, and you get to chat with a real human! I also saved £5 on a 5-hour parking session just by paying through the app. Highly recommended!

Really helpful on the online chat. Used it twice and both times matter dealt with by really supportive customer service. Very happy.

Excellent service I missed getting a receipt at the car park yesterday (too slow to use the QR code) and was worried I wouldn't be able to get one to claim business expenses. Rolly responded quickly and helpfully this morning - emailing me a copy. Thanks again

Inadvertently put the wrong location when purchasing parking. Totally my fault. NCP accepted my request for a refund and it was all sorted out very easily and with no fuss. Thank you.

Rham was very helpful on the phone when I got stuck at the barrier. Sorted it in a few minutes. Thanks!

So, I'm new to the NCP app. Inadvertently booked parking for the wrong vehicle but didn't realise until two days later. Contacted NCP customer services through the app and it was all sorted out for me. Thank you!

Not keen on the ai chat, but Sam was very helpful. Resolved my issue straight away.

Rolly, have me assistance changing the registration on my parking session as I had entered the wrong one. It's sorted quickly, great service

I had a small issue with my ticket & payment and the 24 hr help centre resolved this very quickly. The customer service team afterwards were impeccable, very happy with the service provided.

Mabel understood my concerns and issues I was having with the app and managed to resolve quickly.

Very helpful virtual chat with Gel. Who sorted a mistake Very quickly

Customer service , the lad who helped me namel Gel.

NCP Customer Services were very helpful in assisting me in clarifying the receipt of my pre booking QR code. Thank you Linda

Overpaid as no option on app for evening rate. Qr code failed at barrier and assistant struggled to understand issue ..we couldn't exit ! Same thing happened to car in next lane, not great when busy as theatre just emptied. Not a great experience 😕

NCP were terrible by not notifying me of my automatic payment card expiry and sent me penalty notices. They are an impenetrable and inpersonal organisation. Larry from NCP was very helpful in resolving the payments. Thank you Larry

Fantastic service

Heidi helped me and was really kind and lovely to me thank you again

flight delay charged at £5 an hour overnight. Car was held to ransom at the barrier, customer services were clueless. Couldn't get the correct charge on site, or receipt, several attempts once home still only provided an incorrect invoice. incompetent but happy to take my money.