Marriott Vacation Club Reviews

I could not be more disappointed with the MVC Terrace property in Nusa Dua, Bali. My boyfriend and I stayed here for three weeks in November of 2024, and the luxury that I once experienced as a Vistana owner for over 25 years has disappeared completely upon the merger with Marriott. What was once a luxury vacation, now feels more like you’re visiting a Holiday Inn. During this trip we came home to discover our plunge pool was filled with green algae, our villa was haphazardly cleaned, our clothes drier burned our clothing and my visit to the onsite spa left me with a deep, bleeding wound on my thumb. Do NOT waste your vacation time, or your hard earned money staying at this location.

I wrote to the CEO of Hyatt Residence Club owned by Marriott about the horrific experience my partner and I endured at their sales presentation. The whole ordeal was not only a colossal waste of our time but also an insult to our intelligence. From the moment we stepped into what can only be described as a meticulously orchestrated trap, it was clear that the Hyatt team had one goal in mind: to pressure us into making a decision that suited them, not us. Despite our clear and repeated refusals, the sales team persisted with a level of aggressiveness that was both shocking and completely unacceptable. The entire experience was a disgraceful display of deceptive sales practices, and it has left us both angry and disappointed. We entered Hyatt’s establishment in good faith, expecting a professional and honest discussion about a potential investment opportunity. Instead, we were subjected to a high-pressure, manipulative sales pitch that was both exhausting and infuriating. The sales process was excruciatingly arduous, extending well beyond four hours when we were promised it would take approximately one hour. In an even more disturbing turn of events, we were prevented from leaving when we expressed our desire to discuss the matter privately and take some time to think. Despite our repeated declines to more than four different high-pressure offers, Hyatt representatives insisted that we had no time to consider our options, claiming the offer was only valid for that very day and moment. This level of high-pressure salesmanship is not only unethical but verges on illegal, as we felt our rights were completely disregarded in their pursuit of a sale. Heed this warning, stay away from this company, and if you don’t, you will regret it just like we do.

To sum up our experience with Marriott Vacation Club, we received a series of false statements over a period of 11 years to increase our membership level. We now realize that the lies told to us directly resulted in our buying additional points and increasing our membership level. Each time, almost immediately we discovered that the resorts we wanted were not available for the periods we needed, so we banked points into the next year. The next year, when we tried to book, the resorts we wanted were still not available for the points and times we needed. Then, with our points about to expire, we found availability for a few nights at resorts during the off-season. When we visited the resorts we could book, we asked about the difficulty of finding availability and were told that we would have to buy more points to have a better booking window. We were told that we needed to get to Select Level to have a booking window that would guarantee we could book whatever we wanted. Over the next several years we found ourselves falling into a pattern where we banked every other year and took vacations at resorts where we could find availability. These were not the top Marriott resorts, or they were in the off-season. We couldn’t travel even if we did find a resort due to the excessive costs. Meanwhile when we asked for help from an employee that we know by name, he stated he could not help and that we had to be careful with the MVC salespeople because they did not follow the rules and made claims to customers that were wrong. He said the only place where the rules had to be followed was at the central customer service center where he worked. He verbally admitted that the MVC salespeople make false claims and violate their own company policies. Unmistakable evidence of collusion in their plan to mislead the public.

I received an email that I am eligible to receive $250 resort certificate if I arrive the resort by November 30, 2024 and call to reserve dates by August 7, 2024. So I called to reserve the date and was told to pick up this certificate when I check-in. However when I checked-in, Marriott Vacation Club told me they had never heard of $250 resort certificate and refused to honor although I showed them the email. Later I declined to purchase the Marriott Vacation Club points. It is unfair to people who lock in this lifetime contract and Marriot can increase the yearly fees to pass the inflation to people and points owner cannot exit the contract. The sales said this can be passed to the children as an asset. This is not an asset, but a huge liability. The sales refused to show me the contract. This is a red flag. They want you to sign without reading the contract. They also wanted me to finance through them with 10% interest rate. They said I would save a bunch of money in next 20 years. I showed the sales to use my corporate codes to book on Marriott website. It was cheaper than the points system. It was funny.

This is yet another time-sharing scheme that may be misleading because it carries the 'Marriott' brand. Do the math and don’t fall for it. I’ve read many reviews and completely agree: it’s great revenue for them, but offers no tangible benefits or savings for the owners. In fact, you don’t truly own anything. According to economic theory, ownership implies that an asset holds value beyond your personal perception—others, or the market, must recognize its worth and be willing to pay for it if you decide to sell.

I have been a member of Marriott Vacation club for over 10+ years I had nothing but great things to say about them and even had a few family members who I Convinced some of my family to also become owners but in July during a sales update or owners update I was struggling with my payments and couldn't afford my ownership any longer I mentioned that to the representative who I was dealing with and he offered me what I thought was a much more affordable package and the way I was explained it said that they would take the old one that I had and replace it with the new one and I would have to work with someone from the exit department wants a new contract became into place I was told that the equity that I had from my last ownership would be moved to my new one and that I didn't have to continue to make payments that I couldn't afford on the old one and just had to start making payments on the new one once it was available in my owners portal now four months later that old loan is now into default and now the extra strategy or the exit department is telling me that they can assist because it's in default. Well is in default because the person in July told me to stop making payments so I haven't made a payment since July so of course it's now going to be four months behind. They now suspended my Bonvoy account as well and I cant seem to get anyone to help me understand what going on. I have sent Multiple emails to multiple people and still have not received a response from someone that can tell me what I'm supposed to do and how did we get here. I recently had to evacuate for hurricane Milton and unfortunately was not able to use my bonvoy points that I have earned because of this, and I was left to stay in my home without electricity for six days.

1. Having a week in a resort? Very costly, Maintenance fees getting higher every year and are more or less equal to the fees, you have to pay, when you are not an owner. So why to pay 10 thousands for a week? 2. Unfortunately we had decided in addition for the Destination Point program. Don´t do this: They promise flexibility, but you rarely get a change to book, what you want. And the points finally expire. 3. Want to resale your shares? There is almost no market for the ownership weeks. The sales team promised, that Marriott will rebuy a week, when necessary. Feedback of Marriott: We don´t have re-purchasing programs at all, unless more than 95% of the resorts are sold out. But this is not the case at all. Proposal of Marriott: You can cancel your week(s), than you don´t have to pay anymore the maintenance fees. But your investment in one week? Has a value of 0€! They basically ask you to buy a week for ten thousands of Euro, and than cancel it at 0€. Unbeliefable! 4. Marriott as a company seems is profit oriented. That´s not a problem. But, definitively a problem is, that this company is not at all customer oriented. Very process driven. A voice of a customer is a disturbing issue, but doesn´t change the system. Very nice people try to calm you down. But very strict rules in favour of Marriott, but not in favour of people, who want to spend uncomplicated holiday weeks.

Never buy vacation club points, it’s so hard to book a resort. It’s a life time commitment,

The sales pitch is exactly that....a sales pitch. in reality, its ambigous at best, the website is god awful, takes 10 minutes to log in (not a one time issue - every single time), during the sales presentation, they make is seem like its really simple to book, its flexible....not at all. nothing is available to you. everything is booked, yet if you go to the open market, there are rooms available for cash, its is the worst purchase ever. i state, worst purchase ever. you would think a multibillion dollar company that is backing this, would have world class web UX.....its like they hired kids out of college to design this site. im not sure if they do this on purpose so you cant use the points efficiently. i would easily eat 25% of the cost just to get out of it....but resale is a joke. they make it seem like its a real estate investment.....make not mistake, it is not....dont be fool by its a deeded grant that you can pass on to your kids....its a steaming pile of doodoo.

Marriott Vacation Club membership is likened to quicksand. We kick ourselves often wondering as to how we fell for the sales pitch over and over again and being at the Presidential level. The properties are descent and some are great but the issue is that inventory for MVC owners is few compared to the number of owners. 9 times out of 10 we are still not able to book a venue we want to go at the time we want to go. Keep in mind that because of our high level status we can book 13 months in advance. We still cannot get into popular destinations trying to book 13 months in advance. We often book online to some of the popular destinations as non-members paying cash because membership does NOT have privileges. You are actually last in line to book and not valued by the venue operators. Don't fall for the good sales pitch like we did. We would sell our membership for half the price if we could. Any takers?

Very hard to use the points. Hard to find availability. Just called the member services, the representative name Mary is very helpful. But unfortunately she can’t do much given the very complicated, restrictive use of the points. Bonvoy, MVC, Sheraton & Westin supposed to be one company but has different systems and not talking to each other!! You will end up loosing points!!!

This is a total SCAM! They offer and promise 3 nights at a reasonable price, then when you attempt to book those nights they never have rooms available at that price during the weekend and in mild season! what they offer is availabe rooms during working days and in winter time at the beach. Total SCAM, run away from these liers that are also using Marriott name in a fully misleading way, as they are NOT even part of Marriott anymore! BIG SCAM, shame on the company and those who operates it, as part of the problem!

We have been Westin Villa owners since 2006. It was a wonderful program for many years. Then they merged with the Marriott Vacation Club and it has ruined the entire experience. DON'T WASTE YOUR TIME OR MONEY. The Owner Services people won't help you and will give you the wrong information. I am so frustrated with the program.

We were blatantly lied to about Marriott Vacation Club happily buying back the property if we needed to sell, and we were not informed about the two-week period during which we could have opted out of the contract. We are in desperate need of relief from this overwhelming financial and psychological burden. The unfortunate reality of this contract is that we couldn't book vacations for our family, let alone rent the property to friends. We were unable to secure a booking for our daughter when she traveled to Ireland and the UK. We were never informed about the exorbitant 14% interest rate, which was much higher than most bank rates at the time. We were told we were responsible for a loan amount of $31,000 but were never informed that we would end up paying $107,400 over 15 years, including maintenance fees. Additionally, we were not made aware of how high the maintenance fees would be and that they would increase annually, regardless of whether we used the club or not. Marriott failed to meet their truth in lending obligations, disclose our interest rate and loan terms, or point out the absurd hidden fees which should be reason enough to terminate our contract. A few months after joining, we called to book a cruise as promised, only to be blindsided by the revelation that our points were insufficient to book our family of six. The same representatives informed us that our points were too few to accommodate our family. Consequently, we had to pay out of pocket for our family vacations. My wife pleaded for an explanation, but Marriott’s representative has ignored her texts and calls entirely. We are extremely frustrated by the lack of answers to our questions and expect answers NOW.

We used our week in Aruba many times for wonderful vacations for many years. Instead of using our week we used the points to go to Hawaii for 4 - 5 consecutive weeks. We have enjoyed all the vacation clubs we have visited. We know what we will see when we walk in the door. Good quality and good service.

I bought a MVC because I was told all the place I could vacation and they were merging with Four Seasons, Westin, Sheraton and even more properties so there would be thousands of resorts. I can NEVER get a property booked. All that is ever available is Utah, Wyoming, etc. I am in this for thousands and outrageous dues that keep increasing. DO NOT BUY.

Absolute waste of money and will do anything to get out of this agreement. In talks with an attorney. Much cheaper to book directly with an agent foe vacations. MVC is NOT and investment and the maintenance fees NEVER end!

In Feb., 2024, I was allured at the lobby of Marriott Marguis Hotel to go to MVC branch office in Manhattan for a sale presentation of Marriott Vacation Club (MVC) time sharing program. During the presentation, I was offered to buy 4000 MVC points for USD $52040 but I declined. then, the sale person added 4000 additional MVC points for the first year and another 4000 MVC points for the second year. I also declined. He then checked with his manager to add 550,000 Marriott points as well as to advance me or my wife’s Marriott membership status to lifetime Platinum . ( I took a photo to show the offer including Marriott points of 55,0000 on the screen.) With these bonuses in mind, finally, I accepted the offer and purchased it. Without those bonuses, I will not consider to purchase the MVC 4000 points of time sharing at all. 2-3 weeks after I paid off the balance, I didn’t find the promised 550,000 Marriott points and my wife’s membership status remained unchanged. Therefore, I started calling, emailing or texting the sale person. From the communication records and the photos, the saleman admitted that I was offered the 550000 Marriott points and Marriott membership status advancement to Lifetime Platinum. This is strong evidence that those are part of the deal though the saleman intentionally or unintentionally did not include those in the purchase agreement. I asked MVC either to give me the promised marriott points and membership status change or refund me $10,000 USD through American Express, but MVC refused because it was not listed in the purchase agreement although the sale person admitted that he did offer me those bonuses in the email.

I received a letter in April stating my maintenance fees were delinquent. My portal showed I had paid twice (I thought the first payment didn’t go through because it was a new Bonvoy account and I didn’t have the physical card yet). I had received a refund check in January due to the double payment. They are saying that my card was also refunded though none of my statements reflect that. I have provided all statements and they still say I owe it but won’t explain why. I have paid it a third time now as I have given up on getting resolution and don’t want my credit to be negatively affected. I wish I could just get my money back and get out of this ridiculously expensive program. Prices raise well above inflation so I am certainly not saving by being a member. In fact it’s cheaper for my daughter to stay in the same places. Ridiculous. Stay away!!!

We are happy Owners Since 2002 with the Marriott Ocean Club in Aruba. We also own Westin Lagunamar in Cancún. We highly recommend Ownership with the Marriott V Club. Flexibility and options are more Since 2010. Family Rivera Jiménez from PR