Marriott Vacation Club Reviews

Potential buyers beware!!! Our experience with Marriott Vacation Club was nothing short of predatory. What began as a "private and exclusive" opportunity quickly devolved into a maze of misrepresentations and high-pressure sales tactics. During a grueling three-hour presentation, representatives made multiple false claims, including that the offer was "one-day only" and that purchasing would maintain our Titanium status. They never mentioned the $600 annual American Express card fee or that maintenance fees would increase by 11.5% annually in perpetuity. Most disturbing was the manipulation during signing. When my spouse expressed hesitation about additional costs, representatives assured her signing was merely a formality since I was the "primary person." Three months later, they switched borrowers without proper notification. The sales team mischaracterized this as a real estate investment that would "gain value over time" rather than the depreciating financial burden it truly is. After signing, our representative vanished—ignoring calls and emails during the recission period they conveniently failed to disclose. The financial reality is staggering: $8,776.38 annually for a single vacation week—an outrageous $1,462.74 per night—while our points continuously lose value across MVC resorts. This experience has been a costly lesson in the deceptive practices of Marriott Vacation Club's timeshare operation

do not do Marriott vacation club. Pure scam. fraud

We are extremely disappointed with our Marriott Vacation Club (MVC) timeshare experience. As Titanium Elite members, we trusted the Marriott brand but were misled by high-pressure sales tactics and false promises. Invited to what we thought was a special meeting, we were subjected to hours of persuasion and pressured into accepting a "one-time" offer. The reality has been far from what was promised. The points are insufficient for luxury stays, expire too quickly, and require extra spending. Maintenance fees increase every year, and the glitchy MVC website makes booking a nightmare. We haven’t even been able to use the timeshare, leaving us feeling scammed and betrayed by a brand we once trusted.

We were pressured into buying 3000 points and walked away in disbelief that we had actually done this. When we got back I started to look at what we could reserve and I find consistent unavailability. We decided to cancel the contract and sent a certified, return receipt, letter which the receipt was returned to us without any signature. We also sent an email with a read receipt requested, which was also never acknowledged. I feel left hanging about closure on this, and that there is something 'fishy' about the fact that they never acknowledged receipt of our cancellation. This is not honest transparent business.

Like most reviews we were given a promotion to stay at one of the resorts at discount rate if we attended the 90 min promotion. Fair trade. We are loyal Marriott members and have been since traveling has ramped up. However, the high quality service, great customer service, and value seem to be missing from the Marriott Vacation Club in Orlando, FL. They used very vague details of program, pricing were never discussed until very end of program, a lot of catch phrases like “one time offer”, and “exclusive” to sign up that day. The worst part of the experience would be for our 3 kids who were placed in a cubical for 2 hours (30 mins) beyond the required time commitment with zero, literally zero entertainment options. In addition, in order to leave they pretended my wife had to sign a disclosure so we wouldn’t be charged for not attending. She was with and had left after the sales pitch and we wanted privacy to discuss what we had heard. They made her come back up to not have to sign anything but for us both to hear from not one more sales person but two more. Needless to say, the original sales rep never said bye or came back, the second left upset because we were not willing to sign, and the third barely had the courtesy to point us the way out, and said nothing other than “you can leave downstairs”. If this is the premium brand I thought I knew and suppose to be an exclusive imagine, good riddance Marriott…

BEWARE if you are invited to visit Marriott Crystal Shores on Marco Island. The resort is beautiful, sales team professional, and if you're interested in buying a time share this would be a lovely place to do so. HOWEVER, they will put you up (you'll pay $600 for 3 nights and up) at the nearby Marco Ocean Beach Suites resort where they have a block of rooms (all privately owned by "some guy") as they can't seem to find others on the island - do NOT stay there unless you have a full video review of the room you are assigned, down to the cleanliness of the sheets and box spring (ie, no stains from bodily fluids per our experience), whether all the furniture is intact or if it's completely scratched up and upholstered furniture has stuffing coming out of it, whether the baseboards are black from not being cleaned, whether there are holes in the walls, etc., etc., etc., and a written guarantee you will be assigned the room in perfect order or be moved. The "resort" has a filthy entry, no services except a guy sitting at a makeshift front desk plugged into his phone, no restaurant, and housekeeping only on request which if you read other reviews, only sometimes shows up. Less egregious but also not resort-like - You will need to take beach towels from your closet on the fairly long walk to the beach where again there is no food or drink service. The pool is far from the beach and there is little shade. Any food service has to be ordered in or you need to go out. These are only a small portion of the hidden challenges we experienced two weeks ago. During and after our very uncomfortable stay, which we cut short because all the issues combined made us uncomfortable, we asked MVC for help, got none, and then emailed executives at MVC with details to bring awareness and help others avoid, if anything, this particular room (804). At Crystal Shores, there was no effort to assist other than joking about it, and we have not heard back from MVC executives. Not sure how they expect you to be in a buying mood when you've paid for and have been staying in a 2-star hotel.

DO NOT DO IT !! They have a bunch of hidden fees and maintenance fees that they do not tell you about and they do not have the inventory to support.

Soy Ney Valero Brando, de Guayaquil Ecuador, propietario de 3 semanas en Cypress Harbour y Puntos Destination desde hace más de 30 años. Mi opinión sobre Marriott y sus servicios es pésima; la calificaría con menos de 1 estrella. 1) Quitaron la representación de Marriott en Ecuador, que la llevaba el señor José Zunino de manera excelente; ahora no hay a quien recurrir; no hay una persona que nos oriente sobre planeación de viajes, estadías; hay que llamar a México a teléfonos que casi nunca responden, atención totalmente despersonalizada. 2) Los costos de mantenimiento e impuestos han subido desproporcionadamente. Se están tornando impagables. 3) El acceder a reservas de hoteles, resorts, nos cuestan demasiados puntos, es una exageración! A los propietarios de Marriott nos cuesta 3 o 4 veces más noches en hoteles, resorts, alquiler de vehículos, etc, que a una persona particular que no es propietario de Marriott, eso es inaudito!! Y no se diga las reservaciones, para los propietarios de Marriott no hay nunca disponibilidad o es muy difícil lograrlas en fechas determinadas; simplemente contestan que en tal fecha tal hotel no tiene disponibilidad; pero, oh sorpresa! llaman personas particulares, y si pueden - sin inconveniente alguno - hacer reservación. 4) En el mes de marzo enviamos mail a diferentes altos funcionarios de Marriott con nuestras observaciones, en las que les hemos manifestado que como propietarios de Marriott nos sentimos estafados. Hasta la presente fecha 24 de abril, no tenemos respuesta. No soy el único propietario inconforme, somos muchos los que nos quejamos del mal trato y pésimo servicio; lo que queremos es la devolución de nuestros dineros.

They withheld details about various fees, they held me 1 hour past the 90 minute requirement (to pressure me), they rushed the signing of the contract, their website "conveniently" has tech issues when I try to make payments (multiple occasions). They said they have a broker that could buy some points from me but he never responds or answers. They claimed they could buy back the points but when I try, they say "we are not doing buy backs at this time". And what they do not tell you is to sell it, you must already have paid the whole loan. They also NEVER TOLD ME I COULD REVERSE IT WITHIN 10 DAYS per Arizona law. They literally never told me or pointed out the jargon used to refer to that process that no average person would even know. Completely criminal.

Limited availability if desired properties, long hold times, misleading sales pitches and they will not buy your points back. I would not buy these points again. The maintenance fees increase yearly with little value. You basically have to make this a part time job just to make a reservation. Do not buy

Marriott Vacation Club is a terrible business that is inflexible, inept, and totally unresponsive to customer concerns!!! I have been trying for says to perform a simple task of changing the reservation name of the person who will be using my time share week for this year. All I get is a dumb error message stating that: "Something went wring. Please try again later or please contact Owner/Member Services". Well I have called THREE TIMES and spoken to three customer service representatives and a supervisor and none of them can do a damn thing to address and fix the problem. They try to act like YOU are the problem rather than THEM and their lousy website and inane and totally inflexible procedures for doing something as simple as changing the name of the person on the reservation. The supervisor suggested that the problem was that I was using my cell phone rather than a desk top computer. So I made a trip to my local public library and used their desk top computers . . . and the result was the same . . . STILL the same same dumb error message!!! The last thing they said was that they would send a report to their tech specialists to check on the problem!!! I was told that it would take four business days??? Please tell me why Marriott Vacation Club Owners/Member Services cannot simply provide an alternative backup for changing the name on the reservation??? It's NOT rocket science!!! American businesses have gotten SO "anal" and inept with all their reliance on computers rather than people in doing thing like providing customer service!!!

Es una ESTAFA CIENTÍFICA, cada año que sigas con MVC seguirás perdiendo tu dinero, más económico te sale viajar sin tener ese programa, que los que caímos en la trampa. Hagan cálculos y verán los que le digo. Uno de los responsables es JUAN CARLOS CIFUENTES, pésimo director de servicios al cliente, se esconde y nunca soluciona nada. Divulga al mundo para que no caigan en esta trampa científica 🤬

First, the "priority booking" promised never materialized when planning our Hawaii anniversary trip. We couldn't arrive on our preferred dates and had to stay at a different hotel initially. Every request for upgraded views was met with waitlists. Second, the accommodations varied dramatically in quality. While Ko Olina Beach Club on Oahu was lovely, Kauai Beach Club was terrible - essentially two connected hotel rooms with a microwave instead of the promised "beautiful full kitchen units." At Waikoloa Ocean Club, construction work made relaxation impossible with dirt and noise everywhere. Most disappointing was discovering we weren't even staying in actual Marriott resorts but in separate buildings. In Kauai, we had to valet with Sonesta and walk through their hotel to reach the Marriott property. None of the "amazing opportunities and privileges" materialized, and the perpetual fees were never mentioned during the sales pitch. You’re better off booking vacations independently than dealing with these misrepresented timeshares.

Marriott continues to lie to us as far as availability for rooms. They hold back the good rooms for cash customers. Tried to make a reservation for a room using points. Premium rooms not available for time share owners. We have been Marriot Vacation Club members for 25 years. Can’t tell you how many times we have been LIED to!

Sheraton Vistana Villages Resort International Drive Orlando. Avoid this resort with children or teenagers, as management protects pedophile timeshare owner after sexual abuse. Marriott CaseResolution Americas is also unhelpful and is trying to cover everything up. More info on Tripadvisor and HolidayCheck. I contacted Marriott customer service several times over three months by phone and email. I was always put off and told it would be forwarded to a higher level. Finally, I was contacted by Nicole V. from Marriott Bonvoy® Case Resolution Specialist, which was her last email. From: CaseResolution_Americas caseresolution.americas.marriott.com Sent: Wednesday, April 2, 2025, 4:59 PM Subject: Sheraton Vistana Villages Resort Villas I-Drive/Orlando Hello Mr. Peters, I hope this message finds you well. I am very sorry to hear that the hotel has not followed up with you regarding your case. I have reached out to the hotel on your behalf, and you can expect a response within three business days. Thank you for your patience and understanding. Warm Regards, Nicole V. Marriott Bonvoy® Case Resolution Specialist The Sheraton Vistana Villages International Drive Orlando, of course, never contacted me afterward. The exact details of the sexual abuse by a pedophile timeshare owner can be obtained from Nicole V., among others. You can also read about it in my review on Tripadvisor and HolidayCheck under my hotel reviews. We haven't even been reimbursed for the vacation days lost due to all the meetings with management, security, and twice with the sheriff. Plus all the stress, the many sleepless nights. And all this while my 16-year-old son is already in extremely poor health with four heart surgeries, an artificial heart valve, two stents in his narrowed pulmonary arteries, and multiple sclerosis. I already knew that my Platinum status with Marriott was worthless, but it's a shame that they didn't help us in this matter.

total lies at the presentation. impossible to book for your dates. rates that are too high to justify. i do not recommend

⭐ 1/5 Stars - Avoid at All Costs! I am writing this review to warn potential buyers about the absolute disaster of purchasing a timeshare from Marriott Shadow Ridge. What began as a seemingly innocent sales presentation quickly turned into a manipulative, exhausting ordeal that has cost me thousands of dollars and endless frustration. The initial red flag was the misleading sales pitch. What was promised as a quick 90-minute presentation morphed into a grueling 4-5 hour marathon of high-pressure tactics. Our sales representative, Catherine Courtney Trudell, was nothing short of predatory, spinning elaborate lies about the supposed "benefits" of their point system. The reality is far from the dream they sold. Booking options are extremely limited, with false promises of free travel quickly evaporating. The maintenance fees are astronomical - over $3,300 annually and rising - with no real value in return. When we tried to book accommodations, we were told there was no availability, and they attempted to relocate us to an entirely different state! To make matters worse, when we sought to exit the contract, Marriott's customer service was a labyrinth of confusion and dead ends. They demand we pay off the entire loan before even considering contract termination.

I could not afford this timeshare anymore. Last year I tried to sell it with Marriott. They informed me it was not sellable, but they would take it back. I thought my nightmare was over. Fast forward, I receive notice for payment of my fees for 2025. I contacted the exit department to no avail. After many emails, they said for some reason the “give back” did not go through and they would expedite it. (One month ago). Today I received notice they were placing a lien on the property and suspending my Bonvoy account.

As an owner since 1991, we have had happy times at Marriott Resorts, but the last two have been terrible. We experienced presentations from untruthful people which have left us very unsatisfied with the JW Marriott organization. Now we are told, after we paid all the Maintenance billings we received, we owe an additional $1500, after paying over $4000 already. But no one seems to be able to tell us what the additional amount is for. We need some integrity and clarity!!

Marriott Vacation Club doesn’t even deserve one star total rip off over sold points with no reservations available. Total fraud… Even worse your phone number will be ruined with random calls trying to get you to spend thousands to cancel the timeshare.