Brian Jacobs

Nov 7, 2024

We Were Deceived By Marriott Vacation Club

To sum up our experience with Marriott Vacation Club, we received a series of false statements over a period of 11 years to increase our membership level. We now realize that the lies told to us directly resulted in our buying additional points and increasing our membership level. Each time, almost immediately we discovered that the resorts we wanted were not available for the periods we needed, so we banked points into the next year. The next year, when we tried to book, the resorts we wanted were still not available for the points and times we needed. Then, with our points about to expire, we found availability for a few nights at resorts during the off-season. When we visited the resorts we could book, we asked about the difficulty of finding availability and were told that we would have to buy more points to have a better booking window. We were told that we needed to get to Select Level to have a booking window that would guarantee we could book whatever we wanted. Over the next several years we found ourselves falling into a pattern where we banked every other year and took vacations at resorts where we could find availability. These were not the top Marriott resorts, or they were in the off-season. We couldn’t travel even if we did find a resort due to the excessive costs. Meanwhile when we asked for help from an employee that we know by name, he stated he could not help and that we had to be careful with the MVC salespeople because they did not follow the rules and made claims to customers that were wrong. He said the only place where the rules had to be followed was at the central customer service center where he worked. He verbally admitted that the MVC salespeople make false claims and violate their own company policies. Unmistakable evidence of collusion in their plan to mislead the public.