Marriott Vacation Club
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Marriott Vacation Club is a terrible!!!
Marriott Vacation Club is a terrible business that is inflexible, inept, and totally unresponsive to customer concerns!!! I have been trying for says to perform a simple task of changing the reservation name of the person who will be using my time share week for this year. All I get is a dumb error message stating that: "Something went wring. Please try again later or please contact Owner/Member Services". Well I have called THREE TIMES and spoken to three customer service representatives and a supervisor and none of them can do a damn thing to address and fix the problem. They try to act like YOU are the problem rather than THEM and their lousy website and inane and totally inflexible procedures for doing something as simple as changing the name of the person on the reservation. The supervisor suggested that the problem was that I was using my cell phone rather than a desk top computer. So I made a trip to my local public library and used their desk top computers . . . and the result was the same . . . STILL the same same dumb error message!!! The last thing they said was that they would send a report to their tech specialists to check on the problem!!! I was told that it would take four business days??? Please tell me why Marriott Vacation Club Owners/Member Services cannot simply provide an alternative backup for changing the name on the reservation??? It's NOT rocket science!!! American businesses have gotten SO "anal" and inept with all their reliance on computers rather than people in doing thing like providing customer service!!!