Jürgen P.

Apr 11, 2025

Serious safety incident Sheraton Vistana Villages International Drive Orlando

Sheraton Vistana Villages Resort International Drive Orlando. Avoid this resort with children or teenagers, as management protects pedophile timeshare owner after sexual abuse. Marriott CaseResolution Americas is also unhelpful and is trying to cover everything up. More info on Tripadvisor and HolidayCheck. I contacted Marriott customer service several times over three months by phone and email. I was always put off and told it would be forwarded to a higher level. Finally, I was contacted by Nicole V. from Marriott Bonvoy® Case Resolution Specialist, which was her last email. From: CaseResolution_Americas caseresolution.americas.marriott.com Sent: Wednesday, April 2, 2025, 4:59 PM Subject: Sheraton Vistana Villages Resort Villas I-Drive/Orlando Hello Mr. Peters, I hope this message finds you well. I am very sorry to hear that the hotel has not followed up with you regarding your case. I have reached out to the hotel on your behalf, and you can expect a response within three business days. Thank you for your patience and understanding. Warm Regards, Nicole V. Marriott Bonvoy® Case Resolution Specialist The Sheraton Vistana Villages International Drive Orlando, of course, never contacted me afterward. The exact details of the sexual abuse by a pedophile timeshare owner can be obtained from Nicole V., among others. You can also read about it in my review on Tripadvisor and HolidayCheck under my hotel reviews. We haven't even been reimbursed for the vacation days lost due to all the meetings with management, security, and twice with the sheriff. Plus all the stress, the many sleepless nights. And all this while my 16-year-old son is already in extremely poor health with four heart surgeries, an artificial heart valve, two stents in his narrowed pulmonary arteries, and multiple sclerosis. I already knew that my Platinum status with Marriott was worthless, but it's a shame that they didn't help us in this matter.