Lyca Mobile UK Reviews

I took out a monthly contract with Lyca mobile on the 8th june which was £11 for the first month then £22 after but I am not happy with reception and data I am getting so I contacted customer services and told them I wanted to cancel, I then received an email confirming that it was being cancelled was told that under the T&C I needed to give 30 notice and I received an email stating this but since the I have received another email telling me that they will take £30.51 from my account on 19 july so again I called customer services and was told that my contract will not end until 5th AUG, but I am very sceptical that this will happen, and fully expect them to truy to get more money from my account.

I was attended to by Nashly. She was patient, polite, attentive and eager to help. After the call, I was more than satisfied. Thumbs up, Ms. Nashly!

I have 2 SIM only pay monthly with Lycamobile first one was 10gb a month suddenly they dropped to 5gb without any explanation while the deal was for 10gb a month ,and my second SIM is a 12 month plan for £10 a month with £0 spending cap on it this one as well was over charged £7.85 over original price and no explanation also there is no customer service they pick up and transferred to another department over 1 hour no one pick up this company is a SCUM Avoid pay a few £ extra buy the SIM elsewhere.

I had a very disappointing experience with Lycamobile UK. Before my holiday in London, I purchased 4 eSIMs to use mobile internet during my stay. Two of them couldn’t be activated due to technical errors, so I had to buy two more. Unfortunately, I didn't notice that the plans were set to auto-renew, and I was charged again for all 2 cards — even the ones that never worked. Since I'm no longer in the UK, I can't log in to my Lycamobile account to cancel the subscriptions — the app sends verification codes via SMS, but Lycamobile numbers don’t work outside the UK. I reached out to customer service via email, explained everything in detail, and even attached proof of payment. It's been weeks and I never received any reply. This lack of response and support is unacceptable. I lost money for a service I’m not using, with no way to stop it or even speak to someone. I strongly advise others to think twice before choosing Lycamobile.

From the get go the service coverage was awful, and the customer service worse. Several calls to technical support to try and resolve the issue, were I think, designed to get me beyond my cooling off period meaning I had to buy my way out of the contract. A truly terrible experience that I would urge people to avoid. The price may be great, but all that glistens isn't gold. Follow up. After their request for more information, which was supplied, I haven't heard anything, other than a request for more more for an already settled bill. Don't know why I expected anything else. Truly awful customer service. Sadly it's not possible to leave anything less than one star, which is a shame because they really haven't earned it.

Fantastic customer service from Line for Lycamobile UK 🙌

I have been with lycamobile for a few months now and they have been great never had to call customer service and the plans are cheap and use reliable towers would recommend. :)

The worst service ever received. 3 hrs on the phone yesterday over the space of 5 calls only to be “transfered to pay monthly” which never answers and goes dead. All i want to do is port my number and i cannot get any help whatsoever. The foreign people manning the helpdesk dont even talk over the phone. They stay silent saying the phone is breaking up when its clearly not. No customer service. If no help within the next few days am deleting lyca completely. This is utterly unacceptable to see the same terrible frustrating practices and complaints on facebook 7 years ago still happening today in 2025. I am making a video for youtube . These practices over 7 years have to come out in the open. So frustrating!!

Bought sim cards. They were posted and "delivered" - just not to my address. I emailed back immediately but a week later I haven't even received an acknowledgement, let alone the sim cards I paid for. Summary - took my money and ran. Won't ever think about this company again!

subscribing to Lycamobile was worst decision i ever made. absolutely awful from day 1. so bad i was willing to pay to be rid of them

My plan came to the end then went up over double the price without telling me. Phoned customer service when I eventually got through told them I told them I wasn't messaged of my bill was going up by thar much so cancelled it. Was told going to refund me my money it would take around 14 days now over 21 days no refund an have being trying to get through to them but to no avail.

Spoke to Kat today to sort out my data plan for travelling to Morocco and it was a quick response and dealt with many thanks

Would rate 0 if I could Ordered esim and received a number that's still being used by some random dude in Telegram I log on to telegram and he's still there - the only reason I got a Lyca esim was to use Telegram They won't refund me or change the number as the sim has apparently been inactive and I tried to explain, dude only uses wifi for his Telegram and the UK NUMBER STAY AWAY FROM LYCA MOBILE! BAD SERVICE

I needed my proof of usage for an insurance claim and was told to email my request. I did so on 27th June and was told that I will receive it within 48 hours. I therefore waited two working days untill Tuesday 01 July when I still had not received it. I therefore called the customer service department to chase this document. The call handler said she would escalate the request and said I should receive the document within 24 hours. This was not the case and I called up again on 2nd July to which I was told I would have to wait another 24 hours. I still had not received the document. I have now called again for the third time on 3rd July to which I was told the same thing: "The request has been escalated and you will receive it within 24 to 48 hours". This is quite frankly unacceptable and they are a nightmare to get any information from, having to wait nearly a week for a document that they promised I would receive in 48 hours on numerous occasions. If you ever need anything from Lyca, don't expect it to be easy, or that you will even get any information at all. Terrible customer service.

Really wish I read the reviews first , 3 hours of my life I won’t get back. Customers service is a Joke! Horrendous. Seriously save your money and time and goes elsewhere where. I asked for a refund on pay as you go eSIM which didn’t work at all with my iPad, clearly states on their website they provide this service. Just to be clear it doesn’t work - waiting for the refund, let’s see 🙈🙈

Network coverage is ok and everything works ok till you want to contact customer service. What a bloody nightmare that is, dont need to say anything else Ill be moving providers asap,. UPDATE Had a message from Lyca to get in touch with them about my review and after an e mail sent... guess what nothing heard !!!!!

My experience with Lyca Mobile has been nothing short of disastrous. Without exaggeration, it's the worst customer service I’ve ever encountered. Let’s start with their so-called live chat. It’s basically a fake feature. When you ask to speak with an agent, the AI responds saying it will connect you to a representative. So I start explaining my issue and wait... but no one replies for over 20 minutes. I continue working on something else with the chat open, and when I check back (after only 5 minutes), I find a message from an agent saying I wasn’t "live" for a while, so they closed the chat. Strange, but fine — I understand chat systems can have timeout rules. I try again, opening a new chat. The exact same thing happens. The third time, I leave the chat open and stay connected to avoid any issue. Guess what happens? I receive a string of automated messages pretending to be from an agent. But when I respond, I get a reply like: “Since we haven't received a response from you, we are closing the chat.” Unreal. Email support? Even worse. Minimum waiting time is a week — and I emphasize minimum. That alone is unacceptable. What if you have an urgent issue? Eventually, I gave up and decided to cancel my number and switch to another operator. You simply can’t afford to be left in limbo when dealing with critical issues. The fastest way to contact Lyca is by phone, but even that was a nightmare. I called twice, and both times the agents spoke barely understandable English. Communication was frustrating and ineffective. Worst of all, during the second call, the agent (clearly annoyed) said something like, “As I explained to you twice already,” in a very rude tone. I had to end the call there. Now, I work in customer service myself — I know it’s not easy. But empathy and basic politeness are ESSENTIAL. Especially when dealing with a desperate customer who has remained calm and respectful, despite poor communication and service/LANGUAGE barriers. All of this led me to abandon Lyca Mobile completely — and I’m still waiting for a reply from their support, by the way. Stay away from this provider unless you’re ready for a long ride of frustration, silence, and robotic replies.

Veery excellent

just wondering have they actually got customer service ?