Lyca Mobile UK Reviews

Purchased a 30 day rolling contract and now they do not have any options to cancel. AI - doesn't respond if you select the Auto Renewal Cancelation Phone - they hang up when you select the cancellation option *190# doesn't work either!

Good service customers 👍

Topped up £5.00 on line. The took the money from my account as well as a further £49.00. When I called them they told me it was for an active subscription. Apparently I have completed the 2 day trial period and now I was active. I didn't agree to any of this. They informed me that I entered my bank account details, which is my consent for the subscription. They have refused to give me a refund. I usually top up by phone. They have now stopped this service, I presume they have stopped it so they can con people. Do not top up on line. AVOIDE AT ALL COST.

IM not a customer and they took £98 out my bank don't know how they got my bank account info. However I've phoned bank to report the fraudulent payment. Im getting my money back do beware of these company or wot ever they are. stay away.

Good network

I have been using Lycamobile for years. For their 24 months place for £8 I get a lot of data and unlimited calls. Service is good too. I write this to thank PJ from the contact team who helped us with swapping the number from the lost sim card to a new one. Thank you PJ

Easy to deal with and great value

I’ve been a Lycamobile customer for over three years, but this recent experience has completely destroyed my trust in them. In May, my bank account was charged multiple times for unauthorised £5 top-ups, totalling £55 during 2 days, despite my plan being set to a £5 monthly auto-renewal. This issue actually started in April, when I was charged £15 instead of £7.50. I switched to £5 per month plan. And about in 20 days this started to happen. I emailed Lycamobile customer support on 28th May with all the details and bank screenshots showing the overcharging, but I have received no reply to date. When I called customer service, the first agent said the auto top-up was in place and cancelled it for me. This clearly hadn’t worked, as more charges followed, and the second agent told me I wouldn’t be refunded — blaming something called “e-shop” and accusing me of using the data, which I never agreed to or initiated. Even after they said the auto top-up was disabled the money still was taken from the account, and they refuse to acknowledge the issue or take responsibility. This is unacceptable. At best, it’s a serious technical error they are ignoring. At worst, it's negligence. Either way, the way I’ve been treated — with no resolution, no refund, and no apology — is appalling. I will be switching providers and warning others. Avoid Lycamobile unless you’re willing to risk unauthorised charges and complete lack of customer support. ***** Comment after Lycamobile reply. This is another excuse as I called customer service on 28th May, and was informed the auto top-up had been cancelled. Despite this, Lycamobile attempted to deduct funds from my account again on 31st May, 1st, 2nd and 3rd June, I have screen-prints to prove this.

Poor customer service impossible to get hold of on live chat / phone / email. Porting out to Lebara. Shame as the plans and network itself is good.

The worst company for a mobile service. Bought a £1.99/m for six months sim on offer, into my 4th month they had charged me £8.50 spoke to CS they were never able to assist, emailed and they came up with I have utilised the offer for 12 months hence the charge- which is a joke! This is after I have sent evidence of using only for 3 month via a SS of my app showing how many months left on the offer and my bank payment history. What else can we expect from a company that sold customer info without their knowledge! Never trust LYCA and never again

Sairha was lovely, amazing customer service and very patient

Took 3 business decades to pick up the call but Robert talked to me very politely and guided me through the process of sim swap in few mins. Good experience with him.

Hi Toni Petkov, Your bill for this month is £0.00 and is due on 22/07/2025. You've chosen to pay your bill by Debit Card. You don’t need to do anything, as we’ll request £0.00 from your bank on or immediately after 22/07/2025. You can view your bill in the lyca app and online by clicking link Thank you, The Lyca Family I received a notification by email, thanks to the Lycamobile and Trustpilot team!!!

I had lost my phone and the customer adviser Anthony went the extra mile by registering my SIM card and then do the swap for me in order to not loose my old number. Thank you so much for your service.

Russell was very helpful today. He really was patient and got to the route of the problem quickly. He has tried to arrange a refund for the un needed bundle. The system was confusing for me and I have been paying for something I was not using. I wish all the months could be refunded but apparently only the most recent one can be refunded.

I'm very unhappy because I have to keep chasing and calling them to ask for my old SIM card. Please all my paperwork are attached to that number unable to have access with the SIM card because I lost a number and now I'm gonna say that lyca mobile have lost a faithful client.

Will try to keep it short 1. Data package barely worked while i was in the UK which was disappointing. Was honestly not really even worth having. 2. It wouldn’t let me cancel the plan on the application or online so i’ve been contacting support. Took their time replying, shocked as they waited until the next billing cycle to do it. so now this is the 3rd time i’ve been charged £25 for something i’ve not used. I’ll gladly take this down if a member of the team sees this, and decides to just deactivate it for me. I don’t want not questions more than i’ve already answered. Just deactivate it.

Arnaque à fuir!!! Je me suis prélevé deux fois 49 euros sens mon autorisation, je les ai contacté par mail on me répond en me demandant des renseignements qu’il on déjà j’attend toujours la réponse et aujourd’hui je vois qu’on me prélève à nouveau 49euro c inadmissible

I purchase the two SIM online it was working driving towards Europe, time I got to Switzerland internet stop working and I cannot able to get any data usage after that or any email or text message. Very disappointed.