Ianne helped me resolve the issue…
Ianne helped me resolve the issue really promptly

9 months ago
I had purchased 3 jet packs for my family travels in Europe while I was in Europe. I probably should have bought the jet packs before I left the states but I had TMobile and figured I would be fine w... See more
9 months ago
Randy was super helpful. WIll use JetPac again!
Ianne helped me resolve the issue really promptly
I have been traveling internationally for years now and have used roaming from various service providers. I over came the intertia and used jetpac esim in my recent visit to Indonesia. It saved me ~50% and worked like charm. I was apprehensive but very impressed on how effortless has been the experience. I will use it whenever I travel without any hesitations.
Bought another eSIM as the first one was easy to install and provided quality customer service. This time there was an IT problem and I didn’t immediately receive the confirmation email. After contacting Jetpac Ferlene provided me with constant updates until the Engineering had solved the glitch, about an hour later. Ferlene was simple great and transparent. I highly recommend Jetpac and Ferlene!
Could not understand why the status of the eSIM installed on my android phone was showing as 'installed' but 'inactive ' on the Jetpac dashboard. Ferlene at Jetpac customer service was very helpful by explaining that the status changes when the mobile data is used..
Full service and assistance provided by Levi, and a great application, all steps are clear
I have used the service multiple times and it has worker great. This time I had an issue when trying to activate the e-sim via QR code but contacting customer support via chat feature in app helped me. Theresa was the customer support who asked additional questions and in the end sent a new sim via email which worked. I got the issue resolved quickly and the communication was polite and professional. Very positive experience :)
Good prices, very intuitive app and amazing support team! Highly recommend
Thanks Theresa for the quick and courteous response in sending me a new replacement eSIM.
JV was really helpful. I got immediate response from them. Thanks again JV :)
We took 3 Jetpac connections packs for Indonesia. Installation was really smooth, connection is very good. However, one pack had a QR code that was not loading on our IPhone. We contacted the service desk and got immediate assistance from a person (JV), allowing us to solve the issue in a few minutes. Superb service, thanks Jetpac and JV
Bought an esim in Canada with jetpack while visiting for 2 weeks, had issues in getting the esim to be recognised by my phone, chatted via WhatsApp to jetpack team. Dan from their customer service team sorted the issue for us and the esim is working well so far( first day) I am pleased with their customer support service.
Theresa was a Gem! I had trouble connecting to my Jetpack Esim so I reached out to their whatsapp service and Theresa helped me deal with it easily within minutes! Her response was super quick too! Very happy with their customer service. ☺️
Great Esim. Used it for Japan and had great connection all along. Bought again to go to Europe, best value in the market.
Thank you JV for helping me. Finally, I solve my problem in 2 minutes with you 🤣😎
Perfect and fast help from Dan!
Dan has answered every question and did his best to solve my problem about registering flight info that i couldnt.
Ianne was great when we had an issue with 1 esim, she resolved the issue within minutes. 10/10 customer service.
I’m very grateful to Nel from Jetpac Helpdesk for his excellent support. I had raised the same issue during a previous trip but didn’t get much help then. This time, Nel was helpful, patient, and made the effort to understand my problem. He resolved it quickly and professionally. Really appreciate his service — thank you, Nel!
eSim didn’t work. Resolved in 2hours! Perfect!
Thank you, Nel! as usual, very prompt, solution-oriented conversation. professionalism is rare and I am glad that Jetpac is keeping such a high standards with people like Nel. thanks once again!
Based on analysis of 14 reviews rated 1-2 stars for Jetpac Travel eSIM
“Absoluut misleidend”
“Refused to refund for useless eSIM”
“QR code gets sent to your email and you’re told to scan that”
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Jetpac Travel eSIM is a digital service provider specializing in international travel eSIM solutions. The company offers travelers a convenient way to access mobile data while abroad, eliminating the need for physical SIM cards. By providing flexible data plans, Jetpac enables users to stay connected seamlessly during their journeys, catering to both leisure and business travelers. Targeting individuals and families planning to travel internationally, Jetpac's services are designed for those who prioritize reliable connectivity without the hassle of traditional roaming fees. With a straightforward online platform, customers can easily purchase and activate eSIMs from various global carriers, enhancing their travel experience while ensuring they remain connected. For more information, visit www.jetpacglobal.com.
Jetpac Travel eSIM receives overwhelmingly positive feedback, with customers praising the exceptional service and the effectiveness of the eSIM technology. Many reviewers highlight the helpfulness and professionalism of the support team, noting quick resolutions to issues and friendly assistance, particularly when navigating technical challenges. Users appreciate the competitive pricing and the ease of purchasing eSIMs for international travel, often reporting smooth experiences in various countries. However, some customers express frustration over misleading pricing during the checkout process and occasional connectivity issues, particularly in specific locations. Despite these criticisms, the overall sentiment remains highly favorable, reflecting a strong reputation for customer service and product quality.
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