Jetpac Travel eSIM Reviews

Ianne helped me resolve the issue really promptly

I have been traveling internationally for years now and have used roaming from various service providers. I over came the intertia and used jetpac esim in my recent visit to Indonesia. It saved me ~50% and worked like charm. I was apprehensive but very impressed on how effortless has been the experience. I will use it whenever I travel without any hesitations.

Bought another eSIM as the first one was easy to install and provided quality customer service. This time there was an IT problem and I didn’t immediately receive the confirmation email. After contacting Jetpac Ferlene provided me with constant updates until the Engineering had solved the glitch, about an hour later. Ferlene was simple great and transparent. I highly recommend Jetpac and Ferlene!

Could not understand why the status of the eSIM installed on my android phone was showing as 'installed' but 'inactive ' on the Jetpac dashboard. Ferlene at Jetpac customer service was very helpful by explaining that the status changes when the mobile data is used..

Full service and assistance provided by Levi, and a great application, all steps are clear

I have used the service multiple times and it has worker great. This time I had an issue when trying to activate the e-sim via QR code but contacting customer support via chat feature in app helped me. Theresa was the customer support who asked additional questions and in the end sent a new sim via email which worked. I got the issue resolved quickly and the communication was polite and professional. Very positive experience :)

Good prices, very intuitive app and amazing support team! Highly recommend

Thanks Theresa for the quick and courteous response in sending me a new replacement eSIM.

JV was really helpful. I got immediate response from them. Thanks again JV :)

We took 3 Jetpac connections packs for Indonesia. Installation was really smooth, connection is very good. However, one pack had a QR code that was not loading on our IPhone. We contacted the service desk and got immediate assistance from a person (JV), allowing us to solve the issue in a few minutes. Superb service, thanks Jetpac and JV

Bought an esim in Canada with jetpack while visiting for 2 weeks, had issues in getting the esim to be recognised by my phone, chatted via WhatsApp to jetpack team. Dan from their customer service team sorted the issue for us and the esim is working well so far( first day) I am pleased with their customer support service.

Theresa was a Gem! I had trouble connecting to my Jetpack Esim so I reached out to their whatsapp service and Theresa helped me deal with it easily within minutes! Her response was super quick too! Very happy with their customer service. ☺️

Great Esim. Used it for Japan and had great connection all along. Bought again to go to Europe, best value in the market.

Thank you JV for helping me. Finally, I solve my problem in 2 minutes with you 🤣😎

Perfect and fast help from Dan!

Dan has answered every question and did his best to solve my problem about registering flight info that i couldnt.

Ianne was great when we had an issue with 1 esim, she resolved the issue within minutes. 10/10 customer service.

I’m very grateful to Nel from Jetpac Helpdesk for his excellent support. I had raised the same issue during a previous trip but didn’t get much help then. This time, Nel was helpful, patient, and made the effort to understand my problem. He resolved it quickly and professionally. Really appreciate his service — thank you, Nel!

eSim didn’t work. Resolved in 2hours! Perfect!

Thank you, Nel! as usual, very prompt, solution-oriented conversation. professionalism is rare and I am glad that Jetpac is keeping such a high standards with people like Nel. thanks once again!