Jetpac Travel eSIM
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Amazing customer service
I bought an eSIM for my upcoming trip to China, all set to go. But guess what? When I got there, I couldn’t activate it. I tried reaching out to Jetpac’s Helpdesk via WhatsApp, hoping they could help me out. At first, I received an automated response with a bunch of steps to follow. I gave it a shot, but the problem still wasn’t solved. So, I went back to Jetpac to let them know. And guess what? Pau, a friendly help desk staff member, jumped in and guided me through a few ways to fix it. Even though those didn’t work either, Pau didn’t give up! He referred me to Randy and Almin, two other amazing staff members, until the issue was finally resolved. I’m absolutely blown away by the quality of customer service and communication I received from Jetpac. They were super helpful and patient, and I really appreciate their assistance. Thanks a bunch, Jetpac! H