Jetpac Travel eSIM Reviews

Kael helped resolve issue right away. Good customer service.

Quick responds and very helpful!

Needed to change a broken iPhone with active Jetpac roaming package to a new device. Was a bit tricky but got prompt and great help from Jay, now working mint :) Overall really great system and service!

Great service

I had a problem with downloading the esim , it took a while to get a response but then I had Carl help me and was able to fix the problem, Thank you❤️

Nel was really helpful and quick to respond when my daughter and I had issue using our eSIM cards!

I needed an invoice for my purchase and Randy helped me in two minutes. It was short and simple. Great job!

I’ve only been with Jetpac a month but have great experiences so far. My only issue was at a church when apparently my data was de-prioritized and I had no connection. Surprising that an event like that - not a concert or mega event - would result in no service at all - but Carl, representative via WhatsApp was quick to jump on the chat and very responsive and open in a very helpful way. As a customer, you have to understand you’re not a primary AT&T customer or whoever the provider is, so there are small moments when you’ll lose out and not have service. But at a fraction of the cost and ease of use across countries along with good customer service, it’s a no brainer. My only suggestion would be to have back up service on demand in your main country of residence.

Ze hebben me echt geweldig geholpen toen ik iets verkeerd had gedaan met de installatie!! Echt zo veel geduld!!❤️

Appreciate quick and effective help from Nel with an issue which arised.

Nell helped me out in a minute!

The initial installation process was seamless and when needing to contact customer services via email, the team were incredibly prompt and helpful. I couldn’t fault any step in the process. Thank you

I was very frustrated with not being able to see the screen showing me how much data I had. Nel was very patient and helped me get back on track. Thanks Nel

This is my 4th time using Jetpac and suddenly it doesn’t work on my phone. Thank you Pau from support team for clear instructions and prompt replies. Manage to get everything sorted within hours.

So I purchased a pack, (first time buying an e-sim) and couldn't get it to work. I finally went on the Whatsapp help and got a hold of Nel, who walked me through, the main steps, and when it didn't work, tried something else, which did ultimately end up working, after many tries. Great to have someone who actually knew how it works and could really troubleshoot, not just read a script. and was willing to continue to keep trying. Thank You again Nel.

I bought an e sim for Italy but it didn't install to my phone. Thanks to Randy's help, my problem was solved so quickly.

Pau helped me register flights for SmartDelay. Very good, efficient service.

Had issues and Randy from support did an amazing job helping me and solving my issues. Big up to Randy

Randy was of great help! He assisted me in minutes and got my issue resolved.

Fast and easy communication and solving the problem. Everything went smooth and with the right information you get your goal in minutes. Really kind support and I get a welcoming feeling.