Jetpac Travel eSIM Reviews

Good support and fix the problem very fast. Will surely buy with them again

Bought 3 packs for up coming holiday to the USA. Had been in touch with Verizon but was essentially told to go to a shop on arrival in US or reach out to them on the web. Doh!! How do you do that Enter Jetpac did a search on comparison site and Jetpac came out top as recommended. Thought I would give them a go. I’ve travelled a bit in Africa in recent years for work so have relied on esims a few times. The Jetpac experience has so far been so much less hassle. Bought 3 packs on the site. Download the app. App allows you to assign to yourself and to whoever you like via email. They get and email download the app and eSIM installation and activation is a breeze. I had a slight issue as assigned my sons via Google account which was supervised. Contacted Jetpac support and thought this might take a day or two. Was directed to WhatsApp support. Operator was knowledgeable and helpful had reverted my sons eSIM back to my account and suggested using an alternative email to avoid issues with google family link. Worked like a charm. 10 minutes on chat support issue sorted. Waited online for me to update if it had been successful. Great service so far. Will report back on eSIM service and reliability once we return from the US Many thanks so far Jetpac.

I love this eSIM company, will only be using this one from now on.

Great service, very efficient and easy to navigate. The big plus to me is their customer service and support, they really assist in the best ways and don’t treat you as a walking cashing machine. I won’t hesitate to use it again and I highly recommend it !!

Works great for multiple countries. Excellent customer service via WhatsApp! Great price

Great value for money. Outstanding customer service.

Good customer service but very confusing system. I signed in with apple ID on the jetpac website and I bought the 5GB package for italy. Unfortunately i did not receive any email containing my e-sim so i contacted the customer service. I was in contact with two different experts at two different times. Unfortunately my apple ID caused my email to be hidden so i couldn’t find it, plus the app isn’t available to be downloaded in my region. Pau, the second expert was excellent, tried their best to help and find a solution. Unfortunately it was too complicated so i asked for a refund and Pau issued it to me very quickly. Although the website needs an apple ID and app availability disclaimer, Pau was very helpful and understanding.

Easy to use and when we needed assistance it was quick and simple!

Bought UK e-sim. Couldn't activate mine but my friend could activate hers. Had to waste time contacting the staff via WhatsApp to send me new qr code. Signal was bad while in UK. Not sure if it's UK problem or jetpac. Bought a Europe 1GB and again my colleague and I couldn't activate. Wasted too much time.

I’ve been using their eSIMs whenever I go abroad and honestly, they’re the travel MVP. No faffing around with physical SIM cards, no dodgy airport kiosks, no spending the first day of your holiday standing under a palm tree trying to find Wi-Fi to contact your network provider. You scan, you activate, and voilà – instant data, happy travels. But what really sets Jetpac apart is their customer service. It’s not just good – it’s unicorn rare good. Helpful, quick to respond, and genuinely kind. If something isn’t working (which, in my experience, it always is), you get a human reply before you’ve even finished muttering about roaming charges. It’s the sort of service that makes you want to send them a thank-you postcard. Reliable, affordable, and backed by actual people who care – Jetpac Global has made holiday connectivity one less thing to stress about. Couldn’t recommend them more, unless I could do it via skywriting.

Excellent customer good services, Levi & other person help me twice, Good prices, work good.

I used Jetpac for the first time on my trip to Singapore. I loved the network stability and SMS informing the data usage.

I've been using Jetpac for awhile now. Great rates! Had a problem (of my own doing) today and once I contacted Jetpac Help, JV was able to solve the problem in just a couple minutes. All good!

Ianne was a great help in resolving my eSIM problems

Dan was a big help for figuring out the mistake that i made.

Very good and professional She answer every our questions

My e-sim worked in Taipei but not Seoul. Lanne guided me through the trouble shooting process patiently. I was glad that she resolved the problem for me so promptly.

Nel was prompt and very helpful in diagnosing the problem and guiding me step by step to resolve the connectivity issue I had after purchasing the packs!

Theresa was very prompt and helpful in understanding the issues I was facing and solving them. Two thumps up 👍🏻👍🏻

Great support via whatsapp, its convenient and fast reply