Home Done Reviews

Worst company ever, Ordered a sofa for pillows to be missing, sofa took weeks and weeks to arrive after multuiple chasing, then missing pillows, called again which was like the 50th call, to be fobbed off and to be told it was on its way, this was back in october, its now FEBRUARY, called again to request full refund to be told you are the only company that cannot process refunds, appalling customer service and arguementative on the phone, again called today to argue on the phone to be told they would contact me guess what no contact again, DO NOT USE, I have now contacted my card provided for a refund, scam of a company, worst employees and just damn right liars

I received a sofa packaged the delivery drivers rushed in rushed out before we had time to check the sofa ,signed for delivery and then when we opened it it was ripped ,photographed right away phoned delivery driver ,ignored the call and blocked me ,numerous emails to homedone ,ignored until called them ,threatened legal action,got an email offering pick up and replacement within a week ,still waiting 3 weeks later, no replies to my emails and they continue to take payments from Klarna saying my claim not valid to Klarna I am appalled by the terrible customer service ,the attitude of their response to complaints and the fact that they promise a full refund on their website if goods are not up to standard I am also disappointed with Klarna for accepting my issue as resolved which it is not !! These goods Homedone advertise New !Are obviously defective and damaged and their refund policy a lie ! AVOID !

The quality of my order is great but delivery took over a month.

Part missing for item ordered I contacted home done and they quickly sorted this for my. Fantastic service I would use them again my tortoises are very happy in their new home

Absolutely brilliant company to deal with. Problem was soon rectified of which was my mistake. From start to finish everything was very quickly and efficiently dealt with. I would not hesitate buying from this company in the future.

I received a first class service from this company, I received my order on the day as promised & the item was perfect.

While products are good, if there are any issues and you have to return you have no hope whatsoever!! Customer service is shocking!! They take a week to come back to you to even start the process, then tell you that you have to pay more than 50% of what the product costs to return, even if the issue was caused by them! Delivery is crap, given a delivered by date then no communication on when the products didn’t turn up or when they were going to. Couldn’t get hold of them to find out. Just not worth the bother when products are available elsewhere, save yourself hassle and don’t buy from this company

Shocking service took weeks to come then charged me £109 for me cancelling the order because you took so long to deliver it customer service even worse tried calling 6 times to talk to a supervisor or manager no one would give me the details still waiting for a call back 2 weeks after

Very happy with the sofa set took abit longer too be delivered than expected.but emailed them and received in 2 days.the sofas was well wrapped for delivery.but when opened i had received the wrong sofa set.i received the chiswick 3x2 sofa and had ordered the Aruba 3x2 sofa but still very happy with the one I got.

Very happy with the service

Order took weeks instead of days to arrive. When it did the item we received did not match the description on their website. They are refusing to collect or offer a refund saying the issue isn’t their problem, it’s their supplier who’s at fault. This has been going on for four weeks. Countless emails. We’ve taken photos to prove but they still refuse to accept responsibility. Next steps will be legal action. Appalling customer service. Avoid at all costs.

Competitively priced, very prompt and very helpful deliverer, securely packaged and accurately described product.

I Waited over 2 months for my sofas to arrive. I Was initially told it'd be 10 days wait time then after this had passed I was told at the start of each week that they'd arrive by the end of the week. I was then told at the end of each week that it'd be the start of the following week. I was given constant excuses by their team that didn't make any sense including them saying the delivery wasn't scheduled because I didn't email them back (I was told not to email until the end of the week), that we hadn't paid a delivery charge (I had), they hadn't heard back from accounts about if we'd paid delivery (they emailed me saying they had), they couldn't get in touch with the delivery team and that the delivery team was refusing to schedule the delivery. I was stuck in this loop with their below par customer service team until I reached out to the delivery company directly and got it sorted and delivered within a week.

I ordered four barstools from this company. When they arrived, one of the barstools was damaged and also rocked when I put it together. I was not happy with the quality and therefore wanted to return the items. I contacted them to discuss the issue and was told that because I had put one of the stools together, I was not entitled to a return or refund. Even more ridiculously, I could not return another unassembled, untouched barstook because it was in the same box! They take three days to reply to each correspondence and the agent is never "available" when you call. I contested this and was asked to send over videos of the issue but they still refuse to refund the item.

I was very pleased with my purchase, which was delivered intact and easy a to assemble, straightforward, I will definitely be shopping with this company. Oops here I go I’m already looking at the coffee table I’ve had my eye on ..

Bought a couch in December. Delivery date stated 20 to 29 of January. 9 days time frame for delivery. It is now 29 of January and the couch is nowhere to be seen. I have tried to make an account on their site and at the order there so I could track it as there was no communication whatsoever on the subject. Phone robot says "we are closed, please call during normal working hours" every single time I call, no matter the hour. And customer service representative - one Taimoor - does nothing but read form procedures. No he can't add the order manually (really? In 2025? You think I believe that even for a second?). He will follow up with the order in another 3 to 5 working days as delivery takes time. (9 days time frame is not sufficient? I get packages from China faster than that! Do you bring my couch over with a horse drawn buggy?) Do not buy from this company. They are scammers.

Bed looks great and very good service. Had a slight problem with the bed but comms with customer support were really good and the part quickly replaced. Would defo buy from Home Done again.

Item have damage.its a pack low quality furniture not worth that price range.

Amazing service from start to finish , delivered and fitted , fitter was so efficient and polite done a amazing job would recommend 1000% beautiful high quality 6 door wardrobe so much storage space exactly what we were looking for at an amazing price thank you ☺️