Home Done Reviews

Great display cupboard, kept advised on delivery at all points. Thank you!

Ordered a bathroom under sink cabinet which arrived rapidly and well packaged It was easy assembly and looks great

Easy to order,good price,quick delivery,very pleased with unit,😍😍

Great choice on website. Swift delivery and well packaged.

We were kept informed about our large wardrobe purchase. We were able to organise delivery to a date/time that suited us. Delivery was later in the day than we expected but we were updated. Delivery people were friendly and able to put items where we asked. The wardrobe was fairly straightforward to put together but due to its size best to do with 2 people. The hardest part was adding the top on but this was mainly because my husband felt it was better to stand the wardrobe up before putting this on as he was worried it would brake the base when we tried to stand it up as it is so heavy. The only design fault we had was adding the narrow front panel at the top as the hole for the dowel wasn’t drilled deep enough so when you fastened the panel on it broke through the panel. I contacted HomeDone and they were brilliant and managed to arrange a new panel to be sent to us from the company that makes them. We did originally buy the lights for inside the wardrobe but realised they are not ones that come on/off when you open/close the doors. We were able to return these and were refunded. I am happy with the finished result and definitely recommend.

I placed an order on the 24th of January for my partner and I was told i would get a phone call to arrange delivery slot so I could be home to except delivery. So far I've had no phone call or email and kept getting told my furniture is on its way. I can't book time off for the delivery as I don't know when it's coming. I feel that I'm just being fobbed off by the call centre. Even asked to speak to supervisor or manager to be told no one was available. Overall very poor service. And very poor manners or call centre staff as they would not listen when I tried to explain that I need notice to arrange to be in for delivery. And they won't even tell me what firm is delivering my furniture. Will not be using them again and if I don't get a delivery date by tomorrow I will be asking for a refund 😡😡😡😡

Nothing wrong the site just terrible delivery service my package still hasn't arrived. They have tried to deliver twice to the wrong address I'm trying to redirect to another postcode but DHL won't let Me.

DO NOT USE THIS COMPANY Customer service is terrible, staff are unprofessional and extremely unhelpful, I have had the phone put down on me more times than I can count, Reyan in particular has been extremely uncooperative, shifting blame onto myself for the unfortunate situation that I have been put in, through no fault of my own, he hasn't returned one of my calls. Delivery was over 2 weeks late, only part of my sofa was then delivered, so had to wait a further 5 days for the rest of my sofa to arrive, sofa was delivered with stains, rips and holes in it, this company have offered no solution for the inconvenience that has been caused and have insulted me by offering me a partial refund of £50 on a sofa that I paid £700 for. I am now taking legal action against this company for the unessacery stress, and trauma this company have caused me. To summerise, terrible experience from start to finish, with poor quality furniture.

The armchair took a long time to arrive, and I had to chase up multiple times to find out the delivery date, as it was later than specified. The Armchair was as described on the website and is comfortable. I've deducted 2 stars due to the courier/delivery company used. The armchair was purchased as a present for my daughter's bedroom. On the day of delivery, two men arrived in an unmarked van. One of the men was extremely hostile and refused to bring the armchair upstairs, demanding extra money. My daughter, who was unaware of this additional cost, explained that it was a gift and that this should have been communicated when they informed me of the delivery time. Their rude and arrogant behavior left my daughter very upset, as they dumped the armchair in the hallway while she was alone with her baby and not having access to the front door. For these reasons, I would not recommend purchasing from this company, as they do not vet their delivery personnel properly.

Ordering was quite easy, advisor was very helpful. Chest of drawers and bedside cabinets arrived, instructions to build in line with most flat pack furniture although chest of drawers much easier than cabinets. However they look really nice and are if good quality. Wardrobe arrived few days later and thankfully I had asked for them to be built. Excellent service by the 2 fitters, 5 door wardrobe fitted in about an hour and half. Wardrobe is such good quality and looks fantastic. I was a little concerned about buying furniture that I hadn't seen, but I would not hesitate buying from Home Done again.

I had a phone call as promised to tell me when it would arrive and it did to the minute by a very nice man who carried it into the house for me.

Great experience, really easy to buy from, great quality, kept me informed about the item, would use again in the future

They cracked my skirting board and there’s now a whole in it

I was happy with service and price but not very happy with quality. The faux leather is very very thin and can be torn with finger nail so you have to be very careful., also it is finished with staples in visible area - looks like DIy. I think it would have been better if I have chosen a bed with plush upholstery. also the plastic smells of plastic. Takes time I guess to stop smelling

Friendly staff kept me updated on my order from when i placed order to when it was delivered. Delivery was as planned, the delivery drivers were very polite and helpful.

The writing desk is fine and substantially cheaper than same by other internet suppliers. However it arrived 3 weeks later than estimated delivery which was annoying. But the company replied to my two tel calls and followed up re delivery date.

Hi Coffee table delivered yesterday totally damaged (cracked in half )within cardboard packaging! Have emailed but your attachment will not allow pics upload.

Web site easy to use. Had a query regarding delivery & your agent was very useful. When my sofa arrived, your delivery drivers were very good. I cant fault them. Put the sofa where I needed it to go, took care not to damage anything. From start to finish, very enjoyable experience would definately buy from them again.

Still waiting on my order, been over 3 weeks now, every time I ring it’s the same excuse, we are having problems at the warehouse or with the courier, no contact to say item would be late, all round customer service is shocking, service is shocking, DO NOT USE, I will never use again or recommend them, took my money no problem but haven’t delivered, beware