Homebox Stores Reviews

Worst customer service I have ever experienced. Waited 3 weeks for purchased furniture only to be told on delivery date that it couldn't be delivered due to no stock. What?? Only alternatives offered- cancel order or wait (since I clearly havent waited enough for them). This was the second time (same order) that it occurred and nobody bothered to reach out to inform me before the time? In September I ordered a bed set from the store only to have the wrong colour delivered. Delivery team insisted the colour was fine. When it was clear I was not happy, I was informed I would need to wait more time (for something that was their fault!) for the correct order. So in order to simply have a bed, I accepted the change and did not lodge a complaint. As if I could... Customer service simply wants to brush off client complaints and not take accountability for the inconvenience caused. Better off with other furniture outlets, to be honest. Better off talking to walls and my cat in terms of being heard or understood. Tried to send a formal complaint to the Landmark group and system automatically rejects input on the website. Convenient.

On dated 8th Dec 2023 , time 14:30hrs we visited to marina mall Homebox bahrain for replace one grossry home item due to size was not correct and there homebox supervisor behaviour is very poor and he is not ready for replace and we left the item there on counter now.

Pity there isn't zero stars. A cupboard is not furniture according to Homebox it's a household item. Thus assembly is not included, which was nowhere on the product description or on the website. Assembly also needed electric tools. Customer service on what's app, and landline were useless.

Ordered plastic stand organiser. The offer online was B1G1, but Homebox UAE didn't deliver the second organiser as it was offered. Poor customer service as well online.

Zero star- Home box burjuman staff is not cooperative, pathetic service.

DONT WASTE UR HALAL RESPECTABLE MONEY ON THEM WORST CUSTOMER CARE WORST WAREHOUSE PEOPLE WORST DELIVERY AND FIXING PEOPLE. ONLY STORE PEOPLE R OK ONLY SALES GUYS R GOOD. BUT THE HEADS ARE SAME LIKE WAREHOUSE PEOPLE My 18 years of dubai life’s most pathetic experience i paid AED 18000 for damaged repaired furniture they r seLLING AND tell customer u have warranty for two years and sending painted repaired furniture please its my humble request dont waste ur money with this dirty player warehouse people furniture store u can go homecenter n other BIG STORE but not homebox they made me sick mentally torchering to call PATHETIC PROFESSIONAL LIARS customer care n tell same story 100 times only the store people r ok coz they have to sell the furniture i m still in trouble of one chair they have to replace but theyr playing sending damaged used chairs in the replacement of my Brand new chair i m going to take an serious action now n keeping u all save from this store dont waste ur halal money on them Cheaters selling used items n pathetic delivery warehouse people cheap illiterate fixing people

If possible i will give zero star. The delivery will said they cannot contact you. No call or sms or watsup massage and when you will reschedule the delivery its takes another 4-5days. This is Crap. This will be my last order.

Worst experience ever The drivers are unprofessional and disrespectful The delivery time took one month after so many calls for customer support And when finally delivered they haven’t assembled any of the tables Don’t buy online from home box

If I could give 0 stars I would. We ordered a mattress 3 weeks ago and the only option for a delivery date was 2 weeks away, We booked this first available date and this was scheduled. We received a message to say our mattress would be delivered between 10:00 - 14:00, I waited at home all day and nothing arrived, Upon contacting their customer service team I was told there had been an issue and they will email me with the new delivery date. I have guests arriving this week and currently they have nothing to sleep on. I have tried to contact homebox only to have the whatsapp conversation ended mid way through over 5 times again with no solution. My partner called them and they said they would call him back, he said please just cancel the order and refund so we can order elsewhere as they cannot give us a new delivery date. They advised they can't refund. So now they have our money, Are not responding to our requests for delivery date confirmation and we are without an item and are being forced to spend another 1000 elsewhere. Absolutely awful customer service and I will never order from this company again. I eagerly wait for their response as I need to get my money back.

e most horrible experience with home box , I ordered TV unit dark brown , which was supposed to be delivered after 1 week of waiting period. Now they delivered wrong product. After asking them for the tv unit I ordered, the customer care have no clue. They keep apologizing without giving me a definite period of when it will get delivered. They don’t even have authority to check where the product is and when it will be delivered. Now they are not even returning my money and not sending the product. It feels helpless to have such pathetic customer service and big names like Landmark group which eats there customer money and don’t even bother to send the product or return there money back. Order ID 9462555454 #homebox #landmarkgroup #pathetic quality #worstcustomercare

very poor customer service, once you buy from them they do not update and will leave you hanging. promise to deliver the next day, but let you wait, delivery guys have no update either. WhatsApp / Call and email very poor

I purchased a mattress from Home Box two months ago, after being convinced it was their best, most comfortable, and priciest option. Unfortunately, the mattress has not lived up to our expectations. My pregnant wife and I have been experiencing back pain since using it. We reached out to customer service, hoping to resolve the issue under warranty, but our experience with them has been disappointing. They've been unprofessional and refused to assist us with a replacement. It's a frustrating situation, and I hope the store can improve its customer service and product quality in the future

Worst experience with their half back promo, they are making fool out of customers , when I went back to the store with the voucher I realized I cant buy anything useful with the voucher. I threw away the voucher. Never going back there

HomeBox Riyadh,KSA the worst!!! Your delivery never reached you at time and at the end they are canceling your shipment without notification! We buy sofa and mattress recently and we was surprised that the mattress is start to broke already.We call to customer support and they said that they cannot do anything about it but in mattress mentioned 10 years guarantee and is not cheap at all.Sofa also is cost as 12k start to loose the form after 3 months we use.The service is sooo bad and quality is go down. We will not buy again anything from this company!

They do not respect appointments. I paid an additional amount for express delivery, but they did not deliver to me yet, I believe it will be last time I order from them for my home and for our company. I'm Furniture Design Manager and always we order from them, but I will stop that

Unable to deliver on time even after a week from order date.

They have the worst quality and the worst customer service. I bought a bedroom (5033 AED) and it delivered with many broken parts, the workers did nit assemble it properly. The spent one week back and fourth bringing dust to my place and defective parts. I asked for a return and they spent two weeks for the approval, while I have the room not assembled in my house and had to sleep in another room. They finally came to return the bedroom but I did not get my money back yet!

Long delivery timings, useless customer service, unacceptable quality.