Homebox Stores
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Worst customer service I have ever…
Worst customer service I have ever experienced. Waited 3 weeks for purchased furniture only to be told on delivery date that it couldn't be delivered due to no stock. What?? Only alternatives offered- cancel order or wait (since I clearly havent waited enough for them). This was the second time (same order) that it occurred and nobody bothered to reach out to inform me before the time? In September I ordered a bed set from the store only to have the wrong colour delivered. Delivery team insisted the colour was fine. When it was clear I was not happy, I was informed I would need to wait more time (for something that was their fault!) for the correct order. So in order to simply have a bed, I accepted the change and did not lodge a complaint. As if I could... Customer service simply wants to brush off client complaints and not take accountability for the inconvenience caused. Better off with other furniture outlets, to be honest. Better off talking to walls and my cat in terms of being heard or understood. Tried to send a formal complaint to the Landmark group and system automatically rejects input on the website. Convenient.