Homebox Stores Reviews

We ordered a mattress for our daughter and paid for express delivery. They sent an incorrectly labelled mattress which is too big for the bed. They said someone would contact us. 5 days later no contact. We called them and spoke to a manager as the original rep didn't have any answers as to when we would be contacted or the mattress exchanged. The Customer Service Manager didn't seem to care. She said an inspection team would come and check the mattress (so, calling us liars). Then they would go away and contact another team to arrange the collection. Once received they would send the replacement. So basically, another week! She also made out that we shouldn't have accepted it if it wasn't the correct size!!! Blaming us for their error. I've even measured it to confirm it's the wrong size and incorrectly labelled. She also laughed at us on the phone when we asked for her surname to complain to Consumer Services! We'll just get a full refund and buy from elsewhere. The app is being deleted and we'll never buy from Homebox again

Ordered a side table in advance by a week for the 19th of April . They WhatsApped me and I confirmed my delivery . The day finally arrived I call them they said my order got rescheduled because they called me yesterday to confirm but I didn’t pick up . I already confirmed on WhatsApp . So unprofessional .

The most horrible experience I have ever had. They tell you 2 years warranty, then in 6 months a bed we bought from them broke and it’s not even heavy usage it’s on the guest room, it broke. They sent someone to see it and they said we can’t replace it’s because of usage. Which usage? We do t even have kids at home and the bed was used 3 times. Disaster! And the customer service, email disaster- we know you are going to be disappointed but it’s ok you can be as disappointed as you like you need to keep the broken bed 🙈which company does that.

Horrible Customer Service and Rude Delivery team. The delivery guys taking all our ordered furnitures back to their truck without letting us know. We have the right to keep the items I've already paid it. Customer service cannot even give a reschedule delivery cannot even give details of my query, NO Clear terms and conditions. Your customer service must improve!

Do not order online with this company as you will never get your order. I have ordered twice and never got my delivery due to the company they use for delivery. Atrocious service will never make this mistake again

Customer service is horrible, helpless, delivery service is even worse , never ordering again

We choose the delivery time between 6pm to 8pm because we are all at work, but the delivery staff cannot wait and went back to Dubai at once, the customer service is useless and they said it will be re scheduled and it will be delivered after 1 week.

I order a black color pillow cover. They sends a wrong color. I called and whatsapp to the customer service. I requested to exchange items. They saying homebox don't have a exchange policy. I have to wait 3-5 Working days to return the item. If I Order again what I want I have to pay delivery charge. Very bad customer service after sale. Is your foult sending a wrong order. Charging 2 times delivery charges

Absolutely dissapointing, as per the call center their team tried to reach me once and there was no answer from my side, then they had 3 more days to contact me, but instead of doing this they held the delivery. Now I need to wait 1 more week.

THE WORST THE WORST EXPERIENCE AGAIN. NEVER ORDER FROM HOMEBOX BECAUSE IT WILL BE JUST A HEADACHE. I had the same experience 3 times, they are incompetent, will never deliver anything on time even if you paid for express delivery, call center will not help they are useless don't know anything. Order from Pan Emirates or Home Center, better to pay extra but have a peace of mind.

Great things at right place

Homebox - Oasis Centre Wanted to buy a particular peice of furniture and we were told there were only 5 left. As we wanted only 2 we were fine. However then we were told that it's a risk as all 5 "maybe" damaged. If it's such an easily damaged item then maybe consider NOT selling it next time. A complete waste of the evening due to the incompetent staff.

This is my complain against ORDER ID 29004107414320191128 regarding Mattress Issue which I filed on 6 November 2022 till that day they were just giving excuses that you will receive update with in 7 to 10 working days but till today i did not receive any update and it is almost 2 months now and whenever you call their customer service they say we are very sorry but we sent already your request to our concerned team they will contact you soon sometime they say maximum by today even their managers are the same that they always tell you we try our best they will contact you soon. I don't understand how their concerned team is not taking actions to their customer service team's emails. By reading the reviews on google now I understand that why these guys are using their negligence behavior against their customers because nobody is bothering to go and complain against them to the consumer court. I will never recommend Home Box to anyone in my contacts because of their worst customer services.

After sales and customer service is the worst .. Their warranty policies are hoax.. the quality is sooo poor that the items get damaged or shaped out in the warranty period itself but they would just put the blame on us and slip away.. and the excuses they give are lamest. A bunch of useless people.. i see a lot of bad reviews on Facebook and twitter and wonder why no one ever complained against them to consumer court.

This is my complaint with regards to order #9589381249 in UAE from homebox online. I have placed the order almost 2 weeks ago with the confirmation that the order will arrive today 22.Oct.. I called 2 days ago and it was confirmed that my order will arrive as promised. Yesterday I received a message confirming the delivery time. I spent all day today waiting for my order, to just make a call and customer service saying my order will be delivered on 2nd November; 10 days from today! No one contacted me, no one informed me, I wasted all day today waiting and the response was "there are some delicate parts that need to be collected" I have raised a complaint and I am demanding compensation. I am truly hurt with this action. My family had to sleep yesterday on the floor believing the order will arrive today. Now I have to go and find another mattress (my order was not just a mattress, fyi). On top of that none of my orders is available. When I asked to send me what is available and cancel what is not, I was informed that its not available and if I cancel, I will have to cancel everything.

Delivered broken cabinet and they claimed that I did it. Extremely poor customer services. I have contacted them as soon when received the cabinet and told them about it. Their response “we didn’t do it”