Homebox Stores
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If I could give 0 stars I would
If I could give 0 stars I would. We ordered a mattress 3 weeks ago and the only option for a delivery date was 2 weeks away, We booked this first available date and this was scheduled. We received a message to say our mattress would be delivered between 10:00 - 14:00, I waited at home all day and nothing arrived, Upon contacting their customer service team I was told there had been an issue and they will email me with the new delivery date. I have guests arriving this week and currently they have nothing to sleep on. I have tried to contact homebox only to have the whatsapp conversation ended mid way through over 5 times again with no solution. My partner called them and they said they would call him back, he said please just cancel the order and refund so we can order elsewhere as they cannot give us a new delivery date. They advised they can't refund. So now they have our money, Are not responding to our requests for delivery date confirmation and we are without an item and are being forced to spend another 1000 elsewhere. Absolutely awful customer service and I will never order from this company again. I eagerly wait for their response as I need to get my money back.