Homebox Stores Reviews

Worst , very bad quality, i bought sofa and just within a year it started getting damaged. And no response from them.

It is a scam.

Big time scammers and in denial of awareness..the companies that support and assist and apparently between them and the consumer all seem dodgy even their"Scam Advisor" report.is Scam Advisor legit?

Even one star you don’t deserve Unprofessional Process to deliver the shipment , The complaining part useless They cancel my order online without any approval from my side and they decided the date up to them I will not do any purchases again from them and I’m not recommended as well

Very bad experience, liars and disrespectful, as well they under estimate the clients, I think the management must be changed if they are reading all the bad reviews with no actions,

Hi don’t buy anything from home box KSA . I bought nine seaters sofa from khobar branch near nesto and after two months fabrics was totally teared. I complaint but person who are coming to see the sofa are totally unethical. branch manger name MR.ALI his worth is not more than a labour as he has no power and no ethics to talk and mange things. They did not replaced properly and give me the old one

كانت خدمة التوصيل سيئة للغاية وكان مركز الاتصال اسوء يفترض ايصال الطلب بتاريخ 16 ابريل وتم ايصاله بتاريخ 24 ابريل كنت اتصل كل يوم بمركز خدمة العملاء وكانو يقولو سيتم التوصيل في اليوم التالي ولا يصل الطلب مع العلم ان بعد تاريخ 19 ابريل لم يكن هناك اية امطار ولا تراكمات للمياه او اضرار في الشوارع حتى التركيب كان سيئ لدرجة ان الزجاج الموجود على باب الخزانة كان مكسور ولم يتم تغييره الا بعد ثلاثة ايام

Don’t buy ever anything from them!! I bought two mattresses online and they are not like in the description!! Mattresses are hard like concrete. Wanted to return them, and still running after customer care. They are not helpful at all. Each one is trying to give you an other person to speak and at the end nobody does help.

I ordered a 6 door wardrobe they made the delivery yesterday but not fitted fully. One door is not yet fixed as they forgot to bring 2 hinges. When i asked them to fix the next day. They said they cannot come next day. Maybe the day after that. It is not safe to keep one huge door outside just like that. There is no safety. I have small children. It could fall and break. My question is without all the materials why the item is being delivered ?

Awful delivery service. Customer service not very helpful. Will never order again from them.

I want to share my experience with this company regarding their delivery service so that other customers can benefit from it. Over two weeks ago, I purchased a set of items through their mobile app: a mirror and a set of 6 chairs for dining table. There was a delay in the delivery, and they extended the delivery date by six days due to weather conditions. I understood this even though other companies I had deliveries with only delayed by a day or two. When the order arrived, I found that the mirror was broken. I requested a replacement, but I was surprised to find out that they did not have a replacement policy, only a return policy. When I returned the mirror, they did not refund the delivery fee and deducted it, even though this was not my fault. As for the set of 6 chairs, after some time, the chairs arrived but during assembly, it was discovered and forgot one chair and only delivered 5 chairs . Two days later, they came back but brought a chair in a different color. The delivery team apologized and said they would bring the correct chair the next day. Two days later, they brought the chair, but upon trying to assemble it, they realized that the fabric color was wrong. Despite numerous communications via phone, WhatsApp, and email, the missing chair has not arrived as of the moment of writing this comment, and there is damage to another chair received.

Never trust . Bad experience with delivery persons and customer care . They will give you appointment don’t trust and don’t lose your day , they will not come . I made a call to the customer care and what the agent told me exactly is , “ they ( delivery agents) have other deliveries also after finishing that the will come , that’s it .” That’s it ? Look at the a language they are using. I didn’t receive my item, I paid the amount .

Pathetic and horrible service. I had bought a bed and side table and promptly returned the next day and cancelled the order and delivery. It has been over 1 month that they didn't return my money. They are giving false promises for refund. Worst company to deal and work with as their customer care is very bad and unprofessional.

Horrible quality, no adequate customer care support, absolutely unprofessional company. I have purchased a bedroom set, dressing mirror came with stains on it, chasing for replacement for almost 2 months already and after all they are sending replacement with stains on it again! Do not recommend anyone to get anything from their online store as you would regret it, their quality is just pathetic and on top of that there is no solution for your complaints as their customer care is just useless, they are either not replying on emails or delaying, they have sent me inspection in the between but could not make a simple quality control of the replacement before delivering replacement with exact same issue and ink stains that cannot be removed from the white surface! Just awful!

Recognisably low quality. Item are not returnable! Assembling is horrible. Assembly team are rude and disrespectful. Bad customer service.

This company doesn't make clear, products that can't be returned.Even if you can, they will make you sweat for it. Extremely disappointed

There's no negative star? Worst customer care ever. They sell damaged products and refuse to refund, saying they are not in their original packaging. It is called robbery!!!! Shame on you! I wish I could include a photo of the item that I bought.

The person who delivered the purchased cabinet called at 4 in the afternoon to say that the delivery between 2:00 and 4:00 p.m. is not possible, it will come after 6:00 p.m. I said okay, but after five minutes he called to say that he would still be there in 10 minutes. He came up to the apartment and, without taking any measurements, declared that the space for assembly was small. 3x4 meters was left open for him, which is more than enough. I have also assembled furniture several times, I know what I'm talking about. He said he was going down to talk to his colleague. 20 minutes later I called to ask where he was, he picked up on the third call and told me that he was already with another customer. The customer service said that there is not enough space and that I should unpack the single apartment. Nobody at this company cares about the facts. I tried to talk to several customer service representatives. I would have to pay for another delivery because the delivery team didn't want to work. I do not recommend the company to anyone.

don't buy anything from homebox, I bought a mattress and delivery team brought a wrong size mattress instead of purchased mattress which was returned after 4 days they cancelled the order....due to this service may be they dont allow to write review on google

0 star for home box… don’t ever buy your furnitures from them. We bought a mattress and bed frame with storage last feb. 10,2024 and was delivered feb. 24,2024. 1. The team who installed the bed frame didn’t do it properly as they are rushing resulting to mis alignment of the storage causing it to trip when opening. We complained and they said its just the way it is. 2. The storage eventually can’t be opened properly and we went to the store to complain and their team came feb. 27, 2024 to fix but instead of fixing, they totally busted the bed storage thus we have to totally remove the case. They mentioned they’ll raise the complain to whoever the concerned department is. 3. After going back and forth with their customer service representative last mar.3 and mar. 10, no case was resolved. They said they haven’t gotten back yet from the concerned department. So don’t ever order from them. I can’t find a direct review under google on their webpage now i know because they may lose face with how low their reviews are.