Home Bargains Reviews

I usually love coming to home bargains, but today the shelves were half empty in places, the checkout man wasn’t welcoming and didn’t speak to me. I asked him if he liked his job and his reply was .. not on a Sunday, no and i’m tired! Then we went to the cafe. It’s very reasonably priced, but they were very slow, not welcoming, no thank you. The toilets were awful, dirty and smelly.

This is not delivery rated.i had a job interview at the Ellesmere Port branch.so I walked 1.5 miles turned as per usual 10mins early.only to be told by the manager Denise I need to produce right to work docs I.e passport!! I was born 200 meters away from the store I'm british why should I have to produce this.(its company rules)what a load of b#£%ocks.she asked if i could go and get my passport I was interested in the job but NOT that much....😡

Ordered a fold up bed , over £215 with a cover , not been delivered in the 10 working days specified for larger items, had no response whatsoever to messages asking where it is ? Can't find any phone number to actually speak to someone , Really poor customer service . Will never use again.

Had a delivery from.home bargains today.Great experience from start to finish.Kept me informed of delivery times several item we're fragile everything was well pack.Excellent service from start to finish

Ordered 3 paint your own pumpkin kits for Halloween ....3 totally different items arrived . Also Evri left the package outside behind my bins ,, I was home & they didn't ring . First time using HB online service & the Last .

Placed an order and the item arrived faulty. Contacted customer service and waited a day for a response, to be told that they can’t replace faulty items and that I’d need to return it to a store for a refund. Not only that, when I asked if I could order a replacement with free delivery, they informed me it wasn’t possible and that they don’t provide free delivery options. Utterly bemused and shocked at the poor service. Why would you make your customers pay for delivery and send faulty items knowing that that have to return them?!

One item was missing from my parcel. I contacted customer service in order to pursue this. They then sent me a "legal letter" to fill in. It is dubiously and vaguely worded and filling it out with the way it has been put feels very dishonest but they are refusing to refund the item unless I fill out this letter

Andy Byrne the store manager at Bedford 2 (the store at the Interchange) spent some time today ringing around several other stores to find a replacement for a defective mirror that I'd actually bought at another Home Bargains store. He had a colleague photograph the faulty mirror and put it on their WhatsApp group to ensure they were souring the right mirror too. He took mine, took my card, and said he'd personally go and collect a few of these then give me a call so I could collect from his store. This is going above and beyond the call of duty. Home Bargains is upwardly mobile and certainly in respect of customer support they would probably have a thing or two to teach Harrods.

Had an awful customer experience at the Northampton, St Peter’s retail park store today. Was shopping with my boyfriend, we put our stuff up on the till to be scanned. The lady serving us didn’t even acknowledge us or look up. Not even a ‘hello’. Was talking to her colleague who was stood by her the whole time, just looking at her and it wasn’t even a work related conversation. Was so engrossed in her conversation that she didn’t ask if we needed a bag so we asked if we could have one half way through her scanning, which she then just responded with ‘yeah’ and gave to us. Think that was the only time she looked up at us throughout the whole interaction…then was just told ‘£20’ in which we payed and then she just handed us our receipt without a single ‘goodbye’ or anything. We felt absolutely invisible. Clearly too bothered about having gossip with colleagues rather than serving. Seemed she wanted us payed and out as soon as possible so she could carry on talking as we couldn’t even keep up with putting things in our bag with how quick she was trying to get through scanning our things. Has really put us off going there again :/

They state HASSLE-FREE-RETURNS. This is not the case. The product performance was poor and did not perform according to the website. Now I could return 'unwanted' but pay postage, and the product had to be sealed for resale. It was opened and that's how I found out the performance was poor. I could return as 'faulty', but it did work to a degree. HB state in their terms that if it is working to their satisfaction, I would be charged postage and 'fees'. How much are these fees? So I am between a rock and a hard place. I emailed several times and no attempt was made to solve the situation. So be aware, hassle free returns means nothing. I buy a lot from Amazon, and I know why, they really are hassle free. HB could learn a lot from Amazon, a great company. I shall never buy off HB again.

I would like to update on review I posted regarding gross over pricing at Broadway Liverpool store and experience of lack customer support. Home Bargains have redeemed themselves. Thank you Collette from customer service for making things right. Home Bargains need more Collette attitudes. Collette listened genuinely took on board my concerns very friendly and highly professional. On closing note unless we voice concerns the wrongs will never be put right.

DO NOT USE THIS COMPANY ONLINE. I AM DOWN A SIGNIFICANT AMOUNT OF £ BECAUSE THEY USE EVRI AS THEIR COURIER WHO CONSTANTLY PUT PARCELS IN OPEN PLACES WHERE THEY ARE STOLEN!!! NOT ONLY THAT BUT THEY SENT MY PARCEL TO A COMPLETELY WRONG ADDRESS!! HOME BARGAINS IGNORES EMAILS REQUESTING REFUNDS FOR NON RECEIVED PARCELS. THEY DELIBERATELY USE A BROKEN LINK FOR COMPLAINTS THAT TAKES YOU STRAIGHT TO A "REQUEST" PAGE.. DISGRACEFUL SCAMMING COMPANY!!!

Harlow staff . Rude. Priced up item wrongly . WS rude by two members of staff when queried. Did not according to the law. Complained to head office customer services . Very patronising nothing done no refund Mispriced should have been honoured. If a customer is charged more for a product than what was advertised, they are entitled to ask to be refunded the price difference. No offer of refund

Placed order online 10 days ago, the order has been stuck at same evri destination for 6 days now. Clearly been damaged or lost . Tried contacting home bargains to get it chased or refunded and only option is to put in a request by email which nobody answers! Social media platforms are just bots. Seems like I will have to try and get the money back through my credit card as out of all other options. Definitely won’t be buying online with them again.

This is not so much about the store it's about the lack of concern for your disabled customers. Visited today, Sunday 25th August 2024. Every disabled parking space was taken, and 4 of them were being used by lazy sods who couldn't be bothered walking the extra 10 feet. The staff have a duty to make sure the spaces are not being used by lazy customers. There is a sign informing customers not to park longer than 3 hours or they will be fined, where is the sign saying if you don't have a blue badge will be fined, there isn't one. Next time you decide to park in a disabled bay, think of how a disabled person is able to get out their car in a normal space, then get out a walker, crutches or a wheelchair what if you cannot bend your leg, or you are paralysed. Like today, a physically fit man loading boxes into Range Rover, no blue badge, but he feels so entitled that he takes a disabled person's space, because his car fits better in that space or he just cannot be bothered pushing his trolly 10 feet more. Disabled people have a hard enough life without ignorant people.

I received an online order of 49x10kg bags of coal. But it never happened. What i received was a sealed pallet. I removed the plastic. What i actually got was 42 bags and 2 damaged ones each about half full or less. sent emails, hours on the phone. Was asked to send a picture of damaged bags. Unfortunately bin man had already taken the bags and the loose coal is in the scuttle. Beckie insisted i still supplied pictures of damaged bags. I said the only way i can do this is to rip up some good bags and photograph them. Which would be dishonest. It is bad enough having my heating allowance removed by the new government. Now im getting ripped off by a company my wife and i use all the time. I am now trying to contact Tom Morris.

First time I’ve been in a home bargains and the last . Two tills open despite the fact there must of been twenty people in each line waiting with no intrest in opening another one. Good customer service not

Hi Everyone Just thought you should know I applied to Home Bargains for a Job I got through to the next step Harrison offered me a interview Thursday at noon and said I'd get confirmation email later about my interview but what I got was a email saying I was unsuccessful please beware of this company avoid at all cost absolutely diabolical toxic behaviour.

I visited home bargains Kingsteignton this morning for a few bits the store was clean and tidy went to checkout 2 and was served by Kathryn she was very pleasant and helpful great customer service I will definitely be back.

Visited your store at Tees bay, Hartlepool today, checkout lady never acknowledged us and was talking to someone else the whole time she was serving us, Didn't even acknowledge us when we said thank you twice when leaving, so rude, no customer service whatsoever.